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Customer Testimonials
Easy to schedule. Full service oil change and tire rotation.
Keep their word, easy to get ahold of and get answers or updates, feel like they have done their best to fix things as quickly as they can.
This is just a great dealership. They do exactly what they promise you they will do. When we bought our vehicle we told them that we lived 2 hours away from the dealership and they still promised to pick up our vehicle and service it at their dealership. I was a little leery of this promise, but liked the vehicle so we bought it. True to their word they have honored that promise at each time the service was required. Just really good and honest people!!
Great service
Great personnel. And great service
Excellent place to do business
Integrity in service and quality in products
It was easy to schedule and I was greeted at the door and offered assistance. Once the service was complete, the young man found me in the waiting area and escorted me to the checkout counter. The lady at the checkout counter was very polite.
Very fast getting an oil change!!! Highly recommend
Great products and prompt and reliable services. I would rate a 10.
Fast, friendly service
Fast, friendly service.
I like that you are on time with your appointments and keep me updated while working on my vehicle. Nice waiting area, too! And in a time when everything is expensive, I consider your cost reasonable for what I have had done. Thanks!
Just friendly non pushy sales personnel. And ford vehicle selection
Excellent efficient service, friendly staff.
We were very impressed with our sales person. Raleigh. He was very understanding and helped us, even though we didn’t purchase a car.
All is good
Products great service wanted car license in pike and told 3 different people but it was done in laural county called back suppose to correct it but didn’t everything else was great
Nice, friendly people. Professional.
Fast professional service
Everything about our car buying experience was outstanding and great! Ivan our salesman was fantastic and outstanding along with Travis the sales manager and the finance man. Everything went smooth and fast. They worked with us and gave us a great deal on the vehicle we wanted at the price and payment me and my wife were looking for. 10/10 best car buying experience I’ve ever had and I will tell everyone I know if there looking for a vehicle go to Don Franklin London, Kentucky. There the best!
The service people are very noce. Cr
Rusty was awesome salesman
I've been a customer with Don Franklin since 2010 I've bought three vehicles through them if I have the least little problem they are there to fix it with no out-of-pocket fees they are the best when it comes to buying a new vehicle thanks again to all the terrific people working at Don Franklin
So far they have been great
The service and parts personnel are knowledgeable, helpful and always treat me with respect. I feel that they work together well and truly appreciate me and work to earn and keep my business!
They do good work and friendly service
Excellent customer service! Everyone I dealt with yesterday was extremely pleasant and helpful!
Friendly and pretty quick.
Great service