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Customer Testimonials
Great service very professional, great customer service
Friendly staff. They always explain an issues that might come up with the vehicle
Honest and friendly staff.
Didn’t fill up my washer fluid I ask for that to be done so I’m on a trip and no washer fluid
Had an oil change done fairly quickly, and the price was better than I expected
Notifications through the process
Good service department and very friendly
Excellent service
Fine vehicles. Friendly people to help fine what you want.
The sales people are very friendly and nice
I always get outstanding service at an affordable price, and I never have to worry if my service was done right or not. Thanks Don Franklin for being the best!
The valet service is wonderful for busy working folks. It is difficult for me to take off work and having someone pick up my vehicle to take it in for service and return it to me is so helpful! Thank you Don Franklin in London!
The process was super quick and easy!! Everyone we spoke to during the process was super friendly. We are very happy with our purchase!
Love the truck awesome salesman really good to deal with
Great service
The service department is very thorough and efficient. They are very knowledgeable and fast.
Fast, prompt service.
Fast courteous staff that answers all questions and explains what they are saying about my vehicle
Quality name brand products & excellent service department
In and out quickly for “The Works”. Had an appointment and was finished in less than 45 minutes. Good job!
There’s to to not like
Power train warranty and Robbie Brown
I like how they give me a price on my trade and a price on the the truck I was buying with no run around
Was able to negotiate everything over the phone and just had to come in and sign papers. Very easy to deal with and had an answer to everything I asked
They done a great job
Having bought our last 7 vehicles from Don Franklin, we are thrilled with what we have purchased from Don Franklin each time. The service department at the London location is a great group of persons. They have gotten to know me well enough that it feels like I'm part of the family there.
They are the best products and service in the tri county area!
Friendly courteous service, great product.
Friendly
Always have been a ford fan sense i was 4 years old. Parents only had Fords all their lives. Ford sales the best ford truck and has for 40 years straight. Thank you ford family. Super proud to be one also.