Customer Testimonials

I recently purchased a 2024 Ford F-150 from Don Franklin Ford, and I couldn't be happier with the experience.

My salesman, Rusty Newman, went above and beyond from start to finish. He was professional, honest, and never pressured me. Rusty worked hard to find the right truck for me and made sure every question I had was answered. He truly cared about earning my business and making the process as smooth as possible.

A huge thank you also goes to Lonnie Williamson in Finance. Lonnie took the time to explain everything clearly, worked hard to secure financing that fit my needs, and made the paperwork process quick and stress-free. His professionalism and knowledge made a big difference.

I'd also like to recognize the Service Department for their excellent work. The team was friendly, professional, and made sure everything was taken care of. A special thank you to the detailing team for having my truck looking absolutely spotless when I picked it up. The attention to detail did not go unnoticed.
I also want to thank the team who installed my floor mats. The installation was done quickly and correctly, and they took the time to make sure everything was just right before I left the dealership.

Buying a vehicle can sometimes be overwhelming, but the entire team at Don Franklin made it an enjoyable and stress-free experience. From sales, to finance, to service, everyone treated me with respect and genuinely cared about helping me. If you're looking for a new vehicle, I highly recommend Don Franklin Ford. Rusty Newman, Lonnie Williamson, the Service Department, and the detailing team all went above and beyond to get me into my F-150, and I couldn't be more thankful.
Thank you, Don Franklin Ford, for the outstanding customer service. You've earned a customer for life!

They got the work done in a timely manner . Everyone was professional and friendly.

EVERYTHING EXCELLENT

The salesmen where knowledgeable and courteous
Also they didn’t try to push nothing on you

I like the Ford brand and the service has always been good.

Not pushy, friendly staff, great deals

Fast and friendly

Courtney

Timely

It's ok

I like that I can trust you to pick my truck up and return it in a timely manner for service that it needs. And it doesn’t interfere with my day at work. Thank you. You provide a wonderful service for the working person.

Don Franklin London service department is always something I can count on. Mr. Brown and his team take wonderful care of my car, which is why I bought it there and they’re the only ones I’ll allow to work on it.

Courteous, truthful, work done in timely manner

They always tell you what is wrong and fix it really fast . And is always friendly and helpful and will to listen to your concerns

Every one was very helpful and respectful my salesman Rusty was the best I make all the decisions about the purchase of my new car he asks what I like and didn’t like or wanted in a suv he made helpful suggestions he was patient and didn’t let me wait a long time so happy he made the stress I was feeling a lot less stressful driving home in my new car and happy.Thanks

They were super fast and everyone was super friendly

It was fast and a young gentleman even backed my suv for me so I didn't hit anyone.

They let me know when everything was done.and I like that. I think they did a good job.

Scheduling service will s easy, and the price of an oil change isn’t too bad

Quick in and out and great price

Price and service

Always been friendly help anyway they can

Everything went well Satisfied

Excellent service

Everyone was nice and friendly.

Service department was the best experience I've had at any dealership.

Internet Tyler was outstanding in his response to my questions.
Sales force was quick to ask if they can help.

Quick

Very knowledgeable service advisors products are great

The service department is great with getting your vehicle scheduled as soon as possible. They’re friendly, reliable and just over all great to deal with when you call for appointments.