Customer Testimonials

They frindely and we’ll help you r Rickey Last name removed

Extremely helpful and welcoming!

I always get good service whenever I bring my car in for servicing. Courteous and helpful each time.

Family oriented

The convenience of picking up vehicle while at work

Adam is an awesome salesman, ready to go the extra mile. Don Franklin is also a very trusted name and delivers what they promise.

We’ve had several great experiences at Don Franklin Ford in Columbia, Kentucky, and they continue to impress us every time. Jordan Mann has been our go-to salesman—professional, knowledgeable, and genuinely helpful without ever being pushy. He takes the time to listen to what we need and always goes the extra mile to make sure everything is just right. The overall team is friendly and efficient, and the whole process—from browsing to financing—has always been smooth and stress-free. If you’re looking for a dealership that treats you right and stands behind their word, this is the place. Highly recommend!

We like that everyone is friendly and helpful and it's easy to schedule an appointment for service.

Friendly and they answered all my questions and help me with what I was looking for in car or truck

Feel they are honest. Don't get that in dealer ships often.

Our salesman made our experience, purchasing a vehicle, a breeze! He was very patient and friendly! 10/10 will recommend him to our friends and family!!

I like the service I get after the sell. I like the service that I get from your service department

Quality work easy to work with

Very clean product, and Very nice sales people!!

Friendly competent service

Guy at the desk was very helpful

Friendly and fast

Very friendly service

I like the quality of Ford in general. The service department is great…Very friendly and informative. The chairs in the waiting area are ragged and I think y’all can afford to replace or reupholster them. Other than that, keep up the good service!

Ford has really put together a great product in the exsplorer and the F-150 trucks that is on the road . And the service at Franklin is one of the best at taking care of your vehicles and explaining what the objective is with what needs to be done to the customer

I had a great experience at Don Franklin Ford in Columbia, Kentucky. From start to finish, the team was professional, helpful, and straightforward. Jordan Mann, my salesman, made the process easy—he was knowledgeable, respectful of my time, and didn’t pressure me at all. Jason in finance helped walk me through the paperwork clearly and made sure I was comfortable with everything before moving forward. And a big thanks to Lance, the manager, for making sure everything went smoothly. It’s clear that customer service is a priority at this dealership. I’d definitely recommend Don Franklin Ford to anyone looking for a solid buying experience.

Like your vehicles. Don't get service done. Only oil changes.

Cowboy makes it happen every time

We like the Columbia location the Glasgow location sucks

Great

People are very nich to work with and get work done on time !!

I have been very happy with the products and services every time I have taken my care to Don Franklin’s. They have always been friendly and knowledgeable.

Friendly and helpful service

Courteous service writers

I purchased a Ford Expedition and it’s just amazing. Love all the new features. Mr Stern’s explained and showed how to use all the features that came with the vehicle. The sales experience was pretty smooth and very professional.