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Customer Testimonials
Great service! Adam was a pleasure to work with!
Always professional and courteous. Appreciate you all. Shoutout to Jordan Mann in sales too!
The salesman was nice friendly and courteous. Very pleased with the way I was treated.
They are friendly and have good knowledge about the products. They are thorough with what we need and they need.
They were great !! Got me back up and going fast…..THE BEST
Very good service
It was a pleasant experience due to the courtesy and professionalism of Curtis Pavlik and expertise of the shop crew in fixing my vehicle.
Good work
Customer service reps were friendly. Technician serviced vehicle in a timely manner
The sales person was very friendly, wasted, no time getting to assist us! I think ford products are real good products have driven them for years!
I feel like my car has been serviced to perfection and in a timely manner.
Professional
They frindely and we’ll help you r Rickey Last name removed
Extremely helpful and welcoming!
I always get good service whenever I bring my car in for servicing. Courteous and helpful each time.
Family oriented
The convenience of picking up vehicle while at work
Adam is an awesome salesman, ready to go the extra mile. Don Franklin is also a very trusted name and delivers what they promise.
We’ve had several great experiences at Don Franklin Ford in Columbia, Kentucky, and they continue to impress us every time. Jordan Mann has been our go-to salesman—professional, knowledgeable, and genuinely helpful without ever being pushy. He takes the time to listen to what we need and always goes the extra mile to make sure everything is just right. The overall team is friendly and efficient, and the whole process—from browsing to financing—has always been smooth and stress-free. If you’re looking for a dealership that treats you right and stands behind their word, this is the place. Highly recommend!
We like that everyone is friendly and helpful and it's easy to schedule an appointment for service.
Friendly and they answered all my questions and help me with what I was looking for in car or truck
Feel they are honest. Don't get that in dealer ships often.
Our salesman made our experience, purchasing a vehicle, a breeze! He was very patient and friendly! 10/10 will recommend him to our friends and family!!
I like the service I get after the sell. I like the service that I get from your service department
Quality work easy to work with
Very clean product, and Very nice sales people!!
Friendly competent service
Guy at the desk was very helpful
Friendly and fast
Courtesy and professional