Customer Testimonials

Good service

Great Ford/Lincoln quality care.
Great staff of Service Dept.

The people are great . The services seem appropriate to the problem presented .

Super friendly. Adam was accommodating!!!

It does not appear that the sale’s atmosphere at Don Franklin in Columbia, KY is one where the customer is squeezed and played by a sales team. I have been to dealerships where very deceptive tactics are used and I will not purchase from such a dealership. Anyone who has been in the business for a bit knows of what I speak.

The reason I returned to Ford as a customer is the Maverick as a “forward looking” product. Ford was innovative when seeing the open market niche and innovative when using existing tooling to keep the price down.

Another reason I returned to Ford has to do with the reason I left. I like that they are standing behind their products with recalls. They should have recalled some of their products in the past instead of just letting the customer eat the costs of engineering mistakes.

Adam- my cars salesman made the whole process of purchasing my truck very easy. Easy to work with, wasn’t pushy through the process like the common misconception car sales people can have. All around a good experience and he did a great job

Very easy process to get a vehicle and great customer service

Service department is excellent,Adam Capp is your best salesman and Ford trucks are the best!!

Fast and efficient!

Fast, efficient service department.
Adam Capps is a plus each time I see him!

They made my purchase on an 2025 F-150 XLT 4x4 quick and easy with no hassle. I would recommend Don Franklin because they are friendly and make you feel like family.

Friendly, knowledgeable sales person. Easy transaction.

We like the warranty options.

Always friendly and helpful and they get you in and out in a timely manner

As good as your word. That is paramount with me.

The people was nice and respectful treated you like you known them all your life. I definitely don't regret doing business with y'all.

After living here for a year and a half, I have used Franklin for general usage and would definitely recommend them to others.

As usual the service department was great! Even though I had gotten my appointment time confused, they got me in and out quickly.

Great guys to work with. Darren and Jarrod

The service writer/manager was very professional, knowledgeable and kind. My oil change and tire rotation was done in a very timely manner. This is the best Ford dealership I have been to for my maintenance work and I have been to several in the area. Very impressive. Keep up the great work guys!

Tommy is the only person to see for a new car. The sun rises and sets on Ford because Tommy Sterns is in the trenches with outstanding customer support and service.

Most everything!!

Service is good. I come to You from Shepherdsville. So far it’s worth the trip.
🤠

Friendly service

My experience is with Dan Franklin. He is very approachable and a man with passion in his heart and a willing listener. His family’s legacy is a testimony to their success. Despite not even having an appointment, he agreed to meet with me. I spoke with truth and I felt relaxed in front of a multi-millionaire I supposed he saw something to allow me to sit and chat with him for a time. The sales force are very courteous and you don’t get that feeling of being pressured.

As an online blogger, It is my sincere desire to write a paper about Don Franklin and how his vision and dream turned into a reality. l am confident we will meet again very soon. It was not my time to buy a vehicle but someday. I will own one of Don Franklin’s vehicles. I walked away seeing a man with grit and integrity. I would highly recommend Don Franklin Ford of Columbia, Kentucky. This is a true family owned business. You can rest assured they will do their level best to put you in a new vehicle at a price you can afford.

Overall service

Great people, friendly and willing to help find the vehicle you are looking for

Very helpful and knowledgeable.

Excellent service from top to bottom! Extremely professional, courteous, and respectful

Did not have to wait long