Don Franklin Columbia Ford
576 Hudson Street
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   May 28, 2026 — Rated 10 out of 10 by R.G. Don Franklin Ford - Service
What do you like about our products and services?

Very helpful staff, friendly, knowledgeable, and I’m confident the work is done right.

Report a concern   May 28, 2026 — Rated 10 out of 10 by K.B. Don Franklin Ford - Service
What do you like about our products and services?

Everyone is very helpful and friendly

Report a concern   May 28, 2026 — Rated 10 out of 10 by Zachary Jenks Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Presidential service would recommend to anybody looking to buy a car

Report a concern   May 27, 2026 — Rated 10 out of 10 by Marilyn Milby Don Franklin Ford - Service
What do you like about our products and services?

when you go for services thay git you in and out on time

Report a concern   May 27, 2026 — Rated 10 out of 10 by D.M. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Cody was extremely kind, professional, and very helpful! We are repeat customers and will continue to be as long as he’s there.

Report a concern   May 27, 2026 — Rated 10 out of 10 by J.M. Don Franklin Ford - Service
What do you like about our products and services?

hi friend I think you guys are great because every time I come over, they help me a lot because I I can't walk they help me get out of my car and took me by my arm and helping get into my wife's vehicle they took mine because it have a recall and tell me to come back in a couple of hours, so when I came back, they brought the keys to me and help you to my car so I can come home. All was great thank you all for helping me, your friend
First name removed R Last name removed
321 Tucker Warren Rd
Knifley Ky 42753
Phone number
Phone number removed

Report a concern   May 26, 2026 — Rated 9 out of 10 by P.P. Don Franklin Ford - Service
What do you like about our products and services?

Keeping it real

Report a concern   May 26, 2026 — Rated 10 out of 10 by L.M. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Jordan Mann and the entire crew at Don Franklin Ford are top notch. They all go above and beyond to ensure a smooth transaction!

Report a concern   May 25, 2026 — Rated 9 out of 10 by Stuart Mcqueary Don Franklin Ford - Service
What do you like about our products and services?

The service got me in and out quickly. Especially with no appointment

Report a concern   May 23, 2026 — Rated 10 out of 10 by T.L. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

The people are very friendly and informational

Report a concern   May 23, 2026 — Rated 10 out of 10 by Jeremy Sellers Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Always easy and friendly service, Jordan Mann is great to deal with. Always answers questions and assists us through the process.

Report a concern   May 23, 2026 — Rated 10 out of 10 by Thomas Akin Don Franklin Ford - Service
What do you like about our products and services?

Friendly, fast, affordable, professional.

Report a concern   May 23, 2026 — Rated 10 out of 10 by J.B. Don Franklin Ford - Service
What do you like about our products and services?

Ford vehicles have been in our family for years. We are always greeted by friendly owners and employees. Professional services, detailed information and explanations are provided.

Report a concern   May 22, 2026 — Rated 10 out of 10 by E.R. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

I enjoyed the vehicle I bought.

Report a concern   May 22, 2026 — Rated 9 out of 10 by K.C. Don Franklin Ford - Service
What do you like about our products and services?

You don’t have to schedule an appointment!

Report a concern   May 22, 2026 — Rated 9 out of 10 by M.C. Don Franklin Ford - Service
What do you like about our products and services?

Worth the money

Report a concern   May 21, 2026 — Rated 10 out of 10 by Raymond White Don Franklin Ford - Service
What do you like about our products and services?

Service was good/

Report a concern   May 21, 2026 — Rated 10 out of 10 by Gary Winningham Don Franklin Ford - Service
What do you like about our products and services?

The dealership staff was very knowledgeable. I think Ford is a good product and I will return for future services. Thank you, Gary Winningham.

Report a concern   May 21, 2026 — Rated 10 out of 10 by L.B. Don Franklin Ford - Service
What do you like about our products and services?

Don Franklin has a friendly, courteous staff. They take of problems quickly and efficiently.

Report a concern   May 20, 2026 — Rated 10 out of 10 by Carol Bragg Don Franklin Ford - Service
What do you like about our products and services?

Just to be able to drop off your vehicle and it will be taken care of.

Report a concern   May 20, 2026 — Rated 10 out of 10 by Tony Ford Don Franklin Ford - Service
What do you like about our products and services?

Awesome

Report a concern   May 20, 2026 — Rated 10 out of 10 by Larry Holton Don Franklin Ford - Service
What do you like about our products and services?

I’ve had a great experience every time I’ve been there. Everyone has been super nice and know what’s up. There’s never been an issue getting in for service even when I gave no notice. Thanks guy!

Report a concern   May 20, 2026 — Rated 10 out of 10 by Elizabeth Pelston Don Franklin Ford - Service
What do you like about our products and services?

Went out of your way to help get what we wanted, very kind and friendly place. I will be recommend you guys to anyone!! GIVE YOU A BIG WHOPPING 10!!!!!!

Report a concern   May 20, 2026 — Rated 10 out of 10 by V.B. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

The salespeople are good to answer questions and makes you feel welcome there anytime

Report a concern   May 20, 2026 — Rated 10 out of 10 by S.M. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Your customer service is excellent. Adam is not only a great salesman but also good troubleshooting any issue I’ve had. I appreciate his phenomenal attention to detail and customer service.

Report a concern   May 20, 2026 — Rated 9 out of 10 by Gordon Neal Iii Don Franklin Ford - Service
What do you like about our products and services?

Larry’s honesty

Report a concern   May 20, 2026 — Rated 10 out of 10 by Nathan Thomas Don Franklin Ford - Service
What do you like about our products and services?

Everyone I have dealt with there seems to genuinely care about getting the best result. It’s not about their time or making money, It’s about making sure the customer is taken care of completely.

Report a concern   May 20, 2026 — Rated 10 out of 10 by Kent Noe Don Franklin Ford - Service
What do you like about our products and services?

Great and friendly service
Fair prices
Knowledgeable techs

Report a concern   May 20, 2026 — Rated 10 out of 10 by R.S. Don Franklin Ford - Service
What do you like about our products and services?

Quick and friendly service

Report a concern   May 20, 2026 — Rated 10 out of 10 by Dale Robins Don Franklin Ford - Service
What do you like about our products and services?

Super cooperative.


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