Customer Testimonials

I love how friendly EVERY one is! They treat you like family! They know your name, they know what you drive, know your family..

COLUMBIA is the best place to take a vehicle. Very professional and efficient.

The service representatives are so wonderful!

Great, reliable vehicles. Friendly customer service. Knowledge of the community and gives lots of support to the community.

Making appointments and wait time is very good. Never had a problem

They are great

I like the follow up of the sales dept

Great Managers and sales staff to work with

Very friendly staff. Good prices. Good communication about the vehicle

Customer service finds precisely what you want and they even deliver to your home

I have driven Ford cars or trucks since 1962. They have always been dependable. As far as Don Franklin Ford my late husband and I have used no other dealer since we moved to Russel Springs in 1999. Always get good, friendly and helpful service.

Adam has always went above and beyond what I could expect someone to do. He has always answered all my questions honestly and quick, even when he's at home he responds to me. I can't speak for the rest of the staff, but when I'm looking to buy a vehicle, he is thr first one I call. I can't recommend him enough.

Great group of people ready to help you.

Professional and courteous service you can trust.

So for great just bought 2 vehicle have done me will. salesman great.

Fast

Products are just as describe. Service was quick and very dependable.

Having Don Franklin install a new motor in my Edge was a great experience. That’s exactly why I will continue to purchase any and all future vehicles will be from them

Dependability safety

What I have used has been very reliable so far. The service department has been very good, prompt and professional.

Friendly services. Very knowledgeable about there products.

Tommy was friendly, knowledgeable and prompt.

Service is fast and friendly

The service has been greatly improved. Please continue treating loyal customers with kindness. Thank First name removed

It’s fast and reasonable priced

Friendly service, good prices, good warranty.

Very friendly and helpful

I called to get my car in for service and they got me my appointment in less than a week and it’s been that way every time. I bought my car new at Don Franklin and will probably buy my next vehicle their too.

From the sale to the regular service of our Bronco, it has been very nice, very much unlike a typical car dealership experience.

Stand behind what they say
Never had a problem with any sales person there