Don Franklin Columbia Ford
576 Hudson Street
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   May 20, 2026 — Rated 10 out of 10 by Sharon Bledsoe Don Franklin Ford - Service
What do you like about our products and services?

Good service
Report a concern   May 20, 2026 — Rated 10 out of 10 by B.S. Don Franklin Ford - Service
What do you like about our products and services?

Errrthang
Report a concern   May 18, 2026 — Rated 10 out of 10 by K.T. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Sales team
Report a concern   May 18, 2026 — Rated 10 out of 10 by B.R. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

great service
Report a concern   May 18, 2026 — Rated 10 out of 10 by J.P.R. Don Franklin Ford - Service
What do you like about our products and services?

This location has a great staff! Every time I come in or call everyone is really friendly and helpful.

Report a concern   May 17, 2026 — Rated 10 out of 10 by G.E. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Everyone is so professional and friendly

Report a concern   May 16, 2026 — Rated 10 out of 10 by R.W. Don Franklin Ford - Service
What do you like about our products and services?

Was glad to see Chad there. Great service.

Report a concern   May 16, 2026 — Rated 10 out of 10 by L.B. Don Franklin Ford - Service
What do you like about our products and services?

They are friendly and glad to help solve your problems.

Report a concern   May 16, 2026 — Rated 10 out of 10 by C.E. Don Franklin Ford - Service
What do you like about our products and services?

Super fast service and really nice to work with

Report a concern   May 16, 2026 — Rated 10 out of 10 by B.M. Don Franklin Ford - Service
What do you like about our products and services?

Great service and wonderful employees!

Report a concern   May 16, 2026 — Rated 10 out of 10 by Mattie Bartley Don Franklin Ford - Service
What do you like about our products and services?

Curtis and the team were outstanding to work with! From start to finish they handled all interactions with top tier customer service. Curtis helped me and answered all questions through out the entire process. The repair was completed in a timely manner. The process with quick and efficient. I appreciate the team at Don Franklin!

Report a concern   May 16, 2026 — Rated 10 out of 10 by Wendy Carroll Don Franklin Ford - Service
What do you like about our products and services?

Friendly staff, and informative about what had been done and was done in a timely manner.

Report a concern   May 16, 2026 — Rated 10 out of 10 by N.L. Don Franklin Ford - Service
What do you like about our products and services?

Very efficient

Report a concern   May 16, 2026 — Rated 9 out of 10 by Susie Mathis Don Franklin Ford - Service
What do you like about our products and services?

Exceptional Service

Report a concern   May 14, 2026 — Rated 10 out of 10 by K.P. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Close to home
Report a concern   May 14, 2026 — Rated 10 out of 10 by William Davis Don Franklin Ford - Service
What do you like about our products and services?

The direct discussion.

Report a concern   May 14, 2026 — Rated 9 out of 10 by V.M. Don Franklin Ford - Service
What do you like about our products and services?

Close to home. Friendly and efficient service

Report a concern   May 13, 2026 — Rated 10 out of 10 by B.K. Don Franklin Ford - Service
What do you like about our products and services?

Nice new building quick response in and out quick

Report a concern   May 13, 2026 — Rated 10 out of 10 by S.M. Don Franklin Ford - Service
What do you like about our products and services?

We are very pleased with our service from Don Franklin Ford In Columbia KY
Report a concern   May 13, 2026 — Rated 10 out of 10 by Landon Rayburn Don Franklin Ford - Service
What do you like about our products and services?

It’s a Ford
Report a concern   May 13, 2026 — Rated 10 out of 10 by Maurice Ball Don Franklin Ford - Service
What do you like about our products and services?

The whole car buying experience was amazing!
Report a concern   May 12, 2026 — Rated 10 out of 10 by J.R. Don Franklin Ford - Service
What do you like about our products and services?

The staff was very helpful and they got me right in to due service on my vehicle.

Report a concern   May 12, 2026 — Rated 10 out of 10 by D.B. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

The salesperson was very helpful and gave us time to make a decision about what we wanted to do without trying to pressure us into something we wouldn't be satisfied with.
We are enjoying the Equinox that we purchased.

Report a concern   May 12, 2026 — Rated 10 out of 10 by J.M. Don Franklin Ford - Service
What do you like about our products and services?

I like the Ford line. Your service department has been great.

Report a concern   May 11, 2026 — Rated 10 out of 10 by D.R. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Wide variety of vehicles
Report a concern   May 11, 2026 — Rated 10 out of 10 by E.H. Don Franklin Ford - Service
What do you like about our products and services?

You being able to diagnose the issue in such a timely manner.
Report a concern   May 11, 2026 — Rated 10 out of 10 by D.F. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Jackie is awesome! I haven’t seen the product yet, but I believe it will be perfect! Prices are the best around.

Report a concern   May 11, 2026 — Rated 10 out of 10 by G.G. Don Franklin Ford - Service
What do you like about our products and services?

We are Ford people and have had many Ford vehicles between the 2 of us over the years. Few problems, great service, wonderful people to work with.
Report a concern   May 11, 2026 — Rated 9 out of 10 by P.N. Don Franklin Ford - Service
What do you like about our products and services?

I feel my vehicle is definitely in the hands of professionals

Report a concern   May 11, 2026 — Rated 10 out of 10 by John Moss Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Well priced and the sales team is very helpful and willing to assist to the best of their ability. Specifically Jordan Mann, went above and beyond with helping and making a deal happen. Also the owners are amazing people and will absolutely do anything to help accommodate families to the best of their abilities.


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