Customer Testimonials

The people really care about you and give 100 percent attention to your needs,

Staff is friendly and helpful

Great

Nice clean, atmosphere, friendly staff, quick service

Everyone is so friendly and courteous. I like our salesman Ross Shambon. Dan Franklin has taken care of the few issues we’ve had. I have given the dealership such a good recommendation that my family and friends have driven from Louisville to Columbia to buy their vehicles.

I like original FORD parts

Service guy was the best!

Quick service friendly people.

The service department is always very helpful & courteous. We have buying Fords for over 60 years, always pleased

I appreciate the quick service. My vehicle is checked completely before it is returned.

I wanted a red bronco and they went and got me a red bronco. Everyone was really friendly!!

Easy access to oil change

You have a large choice of vehicles. I hope that you keep your word and fix the transmission on our 2015 Fird Edge that we have a lifetime power train warranty on.

I always liked Ford products. The service is good and friendly.

Friendly staff. Fast service

I like service is not wait time stop good relation and I happy

Everyone from the sales staff to the service managers to the service techs are all willing to take the time to answer your questions and concerns especially with the servicing of your vehicle. Five star professionals!!!

Friendly and out of the way to help

Friendly and efficient service dept

I live almost 100 miles away from Don Franklin and about 5 miles away from the Ford dealership here, but I still drive to Don Franklin Ford. That should tell you all you need to know.

Fast service

We love the service at the Columbia store.

Their service is exceptional and I love my Fords

Great customer service

The new facility is beautiful. The drive up service lane and driving inside before having to get out in the cold was very much appreciated. Wonderful touch there. Waiting area is much nicer too. The service staff were very nice and professional. I was a little concerned with my Ford F-150 as I had purchased it used elsewhere and sincerely appreciated the service staff’s and the technician’s attention to detail. Seems my truck is in outstanding mechanical condition with only the rear brakes being something I’ll need to take care of in the near future.
Thanks to everyone

I like the service. Staff is always friendly and helpful. I especially liked that I was able to get my oil change the same day I stopped to make an appointment. Their service is priced less than the quick oil change places. Their new facilities are nice.

Everything was great

Excellent communication

Salesman a great job

They take care of people like they are family