Don Franklin Columbia Ford
576 Hudson Street
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   August 11, 2025 — Rated 10 out of 10 by Jeffrey Crosby Don Franklin Ford - Service
What do you like about our products and services?

Honest people honest quotes! No upsaling!

Report a concern   August 11, 2025 — Rated 10 out of 10 by Steven Cundiff Don Franklin Ford - Service
What do you like about our products and services?

The guys in the service department are over the top good to everyone. They go above and beyond to help. And I will buy my next car here!

Report a concern   August 11, 2025 — Rated 10 out of 10 by C.T. Don Franklin Ford - Service
What do you like about our products and services?

They have the best most professional customer service, I feel like they go above and beyond. Me and my family would never dream of going anywhere else to buy or service our vehicles, been Don Franklin loyal for at least the last 15 years.

Report a concern   August 7, 2025 — Rated 10 out of 10 by B.W. Don Franklin Ford - Service
What do you like about our products and services?

Friendly service staff
Quality repair work

Report a concern   August 6, 2025 — Rated 10 out of 10 by B.J. Don Franklin Ford - Service
What do you like about our products and services?

Everyone was very friendly and very prompt

Report a concern   August 6, 2025 — Rated 10 out of 10 by James Morris Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Always dependable

Report a concern   August 6, 2025 — Rated 10 out of 10 by M.F. Don Franklin Ford - Service
What do you like about our products and services?

Always prompt with friends and helpful employees in the shop.

Report a concern   August 6, 2025 — Rated 10 out of 10 by Neil Turner Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Good service

Report a concern   August 6, 2025 — Rated 10 out of 10 by J.M. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

No hassle and quick turnaround time.

Report a concern   August 6, 2025 — Rated 10 out of 10 by Ruby Veatch Don Franklin Ford - Service
What do you like about our products and services?

Their fast response to the problems that occur with my vehicle

Report a concern   August 6, 2025 — Rated 10 out of 10 by Lennon Stone Don Franklin Ford - Service
What do you like about our products and services?

Everything!!!!

Report a concern   August 6, 2025 — Rated 10 out of 10 by James Morris Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Professional sales team and always willing to listen to one’s needs

Report a concern   August 4, 2025 — Rated 10 out of 10 by D.A. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Cody very friendly, not pushy and made us feel like we were valued

Report a concern   August 2, 2025 — Rated 10 out of 10 by L.M. Don Franklin Ford - Service
What do you like about our products and services?

Great service

Report a concern   August 1, 2025 — Rated 10 out of 10 by S.B. Don Franklin Ford - Service
What do you like about our products and services?

I purchased a used car from an individual and got a letter about a recall. When I called DF they were very friendly & told me there were multiple recalls &:scheduled repairs. I am very pleased with the service & will be back.

Report a concern   August 1, 2025 — Rated 10 out of 10 by S.S. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Friendly sales associates, hassle free trading and dependable service. Have purchased several vehicles from Franklin Motors and will continue to.

Report a concern   August 1, 2025 — Rated 10 out of 10 by J.S. Don Franklin Ford - Service
What do you like about our products and services?

Great service and friendly people

Report a concern   July 31, 2025 — Rated 9 out of 10 by Paul Smith Don Franklin Ford - Service
What do you like about our products and services?

Courtesy and professional

Report a concern   July 31, 2025 — Rated 10 out of 10 by K.B. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Great service! Adam was a pleasure to work with!

Report a concern   July 28, 2025 — Rated 10 out of 10 by Adam Capps Don Franklin Ford - Service
What do you like about our products and services?

Always professional and courteous. Appreciate you all. Shoutout to Jordan Mann in sales too!

Report a concern   July 27, 2025 — Rated 10 out of 10 by Henry Graves Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

The salesman was nice friendly and courteous. Very pleased with the way I was treated.

Report a concern   July 27, 2025 — Rated 10 out of 10 by Teresa Rose Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

They are friendly and have good knowledge about the products. They are thorough with what we need and they need.

Report a concern   July 27, 2025 — Rated 10 out of 10 by Anthony Hale Don Franklin Ford - Service
What do you like about our products and services?

They were great !! Got me back up and going fast…..THE BEST

Report a concern   July 27, 2025 — Rated 10 out of 10 by S.G. Don Franklin Ford - Service
What do you like about our products and services?

Very good service

Report a concern   July 26, 2025 — Rated 10 out of 10 by Karen Noe Don Franklin Ford - Service
What do you like about our products and services?

It was a pleasant experience due to the courtesy and professionalism of Curtis Pavlik and expertise of the shop crew in fixing my vehicle.

Report a concern   July 26, 2025 — Rated 10 out of 10 by D.P. Don Franklin Ford - Service
What do you like about our products and services?

Good work

Report a concern   July 26, 2025 — Rated 10 out of 10 by Kelly Sprowles Don Franklin Ford - Service
What do you like about our products and services?

Customer service reps were friendly. Technician serviced vehicle in a timely manner

Report a concern   July 25, 2025 — Rated 10 out of 10 by Randall Sullivan Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

The sales person was very friendly, wasted, no time getting to assist us! I think ford products are real good products have driven them for years!

Report a concern   July 25, 2025 — Rated 10 out of 10 by M.H. Don Franklin Ford - Service
What do you like about our products and services?

I feel like my car has been serviced to perfection and in a timely manner.

Report a concern   July 25, 2025 — Rated 10 out of 10 by Richard Coffey Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Professional


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