Don Franklin Columbia Ford
576 Hudson Street
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   March 6, 2026 — Rated 10 out of 10 by J.N. Don Franklin Ford - Service
What do you like about our products and services?

I like ford trucks but I drive a dodge

Report a concern   March 6, 2026 — Rated 10 out of 10 by Matt Gould Don Franklin Ford - Service
What do you like about our products and services?

Quick service. Had a 2 o'clock appointment and work was started at 2. Can't ask for more than that.

Report a concern   March 6, 2026 — Rated 9 out of 10 by M.M. Don Franklin Ford - Service
What do you like about our products and services?

They communicated very well on the repairs

Report a concern   March 6, 2026 — Rated 10 out of 10 by J.F. Don Franklin Ford - Service
What do you like about our products and services?

Friendly staff and clean waiting room with complimentary coffee

Report a concern   March 6, 2026 — Rated 10 out of 10 by J.B. Don Franklin Ford - Service
What do you like about our products and services?

Job done as requested. Vehicle checked for recall. Also done

Report a concern   March 5, 2026 — Rated 10 out of 10 by R.L. Don Franklin Ford - Service
What do you like about our products and services?

Very good service.

Report a concern   March 4, 2026 — Rated 10 out of 10 by Gary Emberton Don Franklin Ford - Service
What do you like about our products and services?

Very courteous prompt And very knowledgeable about your vehicle and the new facility is very nice

Report a concern   March 4, 2026 — Rated 10 out of 10 by A.E. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Extremely Kind and Helpful. Gave a fair price on our trade in and very supportive in getting my new vehicle to us in another town to make it easier with our busy schedule.
Very efficient with the buying process.

Great experience

Report a concern   March 4, 2026 — Rated 10 out of 10 by J.C. Don Franklin Ford - Service
What do you like about our products and services?

All of it

Report a concern   March 4, 2026 — Rated 10 out of 10 by W.E. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Great service! Thank you!

Report a concern   March 4, 2026 — Rated 10 out of 10 by G.H. Don Franklin Ford - Service
What do you like about our products and services?

Efficiency. Courtesy. Very willing to assist and resolve issues.

Report a concern   March 4, 2026 — Rated 10 out of 10 by C.C.C.C.F.C. Don Franklin Ford - Service
What do you like about our products and services?

Fast reliable good quality service

Report a concern   March 4, 2026 — Rated 10 out of 10 by C.F. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Very responsive

Report a concern   March 2, 2026 — Rated 10 out of 10 by Wanda Franklin Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Very easy to reach and talk to someone you will never feel pressured to buy

Report a concern   March 2, 2026 — Rated 10 out of 10 by J.P. Don Franklin Ford - Service
What do you like about our products and services?

Quick and easy!! Everyone is a joy to deal with.

Report a concern   March 2, 2026 — Rated 10 out of 10 by Brian Henson Don Franklin Ford - Service
What do you like about our products and services?

Always nice and respectful and get stuff done in a really quick manner.

Report a concern   March 1, 2026 — Rated 9 out of 10 by T.H. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Easy to work with, great customer service

Report a concern   March 1, 2026 — Rated 10 out of 10 by Byron Sanders Don Franklin Ford - Service
What do you like about our products and services?

Service u can count on . And will go the extra mile for you!

Report a concern   February 28, 2026 — Rated 10 out of 10 by Patricia Riddle Don Franklin Ford - Service
What do you like about our products and services?

Serve very was great! Curtis was our man this last time, awesome person!

Report a concern   February 27, 2026 — Rated 9 out of 10 by C.P. Don Franklin Ford - Service
What do you like about our products and services?

They got the job done, kept me informed, didn't take too long to do it, picked up and delivered the vehicle efficiently.

Report a concern   February 27, 2026 — Rated 10 out of 10 by S.W. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Salesman was great. Great service

Report a concern   February 26, 2026 — Rated 10 out of 10 by Gil Hicks Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Have always been a ford customer.

Report a concern   February 26, 2026 — Rated 10 out of 10 by Buddie Brockman Don Franklin Ford - Service
What do you like about our products and services?

Fast and effective

Report a concern   February 26, 2026 — Rated 10 out of 10 by D.P. Don Franklin Ford - Service
What do you like about our products and services?

Your honesty

Report a concern   February 26, 2026 — Rated 10 out of 10 by L.L. Don Franklin Ford - Service
What do you like about our products and services?

Service is quick and efficient.

Report a concern   February 26, 2026 — Rated 10 out of 10 by J.P. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Good honest people that will not pressure you.

Report a concern   February 26, 2026 — Rated 10 out of 10 by C.G. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Friendly service

Report a concern   February 26, 2026 — Rated 10 out of 10 by D.S. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Location. Nice sale man
Lots of cars to choose. From

Report a concern   February 26, 2026 — Rated 9 out of 10 by B.S. Don Franklin Ford - Service
What do you like about our products and services?

Great communication from Adam! He's a good salesman. No lame sales tactics. Answers questions quickly.

I was disappointed I had to wrestle a much lower interest rate from the finance folks with well over 800 credit score. Should have been offered from the get go.

Report a concern   February 26, 2026 — Rated 10 out of 10 by D.B. Don Franklin Ford - Service
What do you like about our products and services?

They are polite


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