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Customer Testimonials
I like the quality of Ford in general. The service department is great…Very friendly and informative. The chairs in the waiting area are ragged and I think y’all can afford to replace or reupholster them. Other than that, keep up the good service!
Ford has really put together a great product in the exsplorer and the F-150 trucks that is on the road . And the service at Franklin is one of the best at taking care of your vehicles and explaining what the objective is with what needs to be done to the customer
I had a great experience at Don Franklin Ford in Columbia, Kentucky. From start to finish, the team was professional, helpful, and straightforward. Jordan Mann, my salesman, made the process easy—he was knowledgeable, respectful of my time, and didn’t pressure me at all. Jason in finance helped walk me through the paperwork clearly and made sure I was comfortable with everything before moving forward. And a big thanks to Lance, the manager, for making sure everything went smoothly. It’s clear that customer service is a priority at this dealership. I’d definitely recommend Don Franklin Ford to anyone looking for a solid buying experience.
Like your vehicles. Don't get service done. Only oil changes.
Cowboy makes it happen every time
We like the Columbia location the Glasgow location sucks
Great
People are very nich to work with and get work done on time !!
I have been very happy with the products and services every time I have taken my care to Don Franklin’s. They have always been friendly and knowledgeable.
Friendly and helpful service
Courteous service writers
I purchased a Ford Expedition and it’s just amazing. Love all the new features. Mr Stern’s explained and showed how to use all the features that came with the vehicle. The sales experience was pretty smooth and very professional.
Good service
Great Ford/Lincoln quality care.
Great staff of Service Dept.
The people are great . The services seem appropriate to the problem presented .
Super friendly. Adam was accommodating!!!
It does not appear that the sale’s atmosphere at Don Franklin in Columbia, KY is one where the customer is squeezed and played by a sales team. I have been to dealerships where very deceptive tactics are used and I will not purchase from such a dealership. Anyone who has been in the business for a bit knows of what I speak.
The reason I returned to Ford as a customer is the Maverick as a “forward looking” product. Ford was innovative when seeing the open market niche and innovative when using existing tooling to keep the price down.
Another reason I returned to Ford has to do with the reason I left. I like that they are standing behind their products with recalls. They should have recalled some of their products in the past instead of just letting the customer eat the costs of engineering mistakes.
Adam- my cars salesman made the whole process of purchasing my truck very easy. Easy to work with, wasn’t pushy through the process like the common misconception car sales people can have. All around a good experience and he did a great job
Very easy process to get a vehicle and great customer service
Service department is excellent,Adam Capp is your best salesman and Ford trucks are the best!!
Fast and efficient!
Fast, efficient service department.
Adam Capps is a plus each time I see him!
They made my purchase on an 2025 F-150 XLT 4x4 quick and easy with no hassle. I would recommend Don Franklin because they are friendly and make you feel like family.
Friendly, knowledgeable sales person. Easy transaction.
We like the warranty options.
Always friendly and helpful and they get you in and out in a timely manner
As good as your word. That is paramount with me.
The people was nice and respectful treated you like you known them all your life. I definitely don't regret doing business with y'all.
After living here for a year and a half, I have used Franklin for general usage and would definitely recommend them to others.
Very friendly service