Don Franklin Columbia Ford
576 Hudson Street
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   June 26, 2025 — Rated 9 out of 10 by J.F. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Salesman very responsive

Report a concern   June 24, 2025 — Rated 10 out of 10 by D.P. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Adam Capps was a great salesman to work with! Honest, helpful, and patient.

Report a concern   June 24, 2025 — Rated 10 out of 10 by Julia Pottinger Don Franklin Ford - Service
What do you like about our products and services?

Everything!

Report a concern   June 24, 2025 — Rated 10 out of 10 by James Eaton Don Franklin Ford - Service
What do you like about our products and services?

Very friendly courtesy staff great vehicle selection

Report a concern   June 22, 2025 — Rated 10 out of 10 by William Raffety Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

True Ford fan

Report a concern   June 22, 2025 — Rated 10 out of 10 by Sandra Lile Don Franklin Ford - Service
What do you like about our products and services?

Very nice and friendly. Was super helpful.

Report a concern   June 22, 2025 — Rated 10 out of 10 by J.C. Don Franklin Ford - Service
What do you like about our products and services?

The dealership has very kind, helpful people and addresses, answers all my questions and concerns. Has always given me a great deal on my vehicles and just an all around good dealership!

Report a concern   June 22, 2025 — Rated 10 out of 10 by J.T. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

It was smooth from start to finish with buying my vehicles … I’ve bought my vehicles from there for years so obviously I’m a happy customer or I wouldn’t keep coming back.

Report a concern   June 21, 2025 — Rated 10 out of 10 by Edward Spicer Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

They had the vehicle i wanted. They were very helpful and made the process easy from the test drive to signing the papers and finally driving my new F-150 home. I would definitely recommend Don Franklin Ford for all your needs.

Report a concern   June 21, 2025 — Rated 10 out of 10 by Don Griffin Don Franklin Ford - Service
What do you like about our products and services?

Everything! Excellent customer service. Every employee I have ever came into contact with is so helpful. Don Franklin is the only car dealership I do business with.

Report a concern   June 20, 2025 — Rated 10 out of 10 by Como Babak Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Salesman anxious to please us and sell us a vehicle.

Report a concern   June 19, 2025 — Rated 10 out of 10 by P.L. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

We were treated with respect and we were not pressured during the duration of purchasing our vehicle. I think the true opinion of the dealership will occur if we have any problems. Hopefully we will receive the same courtesy that we received during the purchase. But we certainly hope not to have any problems with the vehicle.

Report a concern   June 19, 2025 — Rated 10 out of 10 by Steve Stearman Don Franklin Ford - Service
What do you like about our products and services?

Service is efficient and accessible

Report a concern   June 19, 2025 — Rated 10 out of 10 by M.V.R.O. Don Franklin Ford - Service
What do you like about our products and services?

The Don Franklin sales team and service department is always friendly, attentive, and always handles what few problems we encounter. We have purchased our last 6 vehicles there.

Report a concern   June 19, 2025 — Rated 10 out of 10 by David Jones Don Franklin Ford - Service
What do you like about our products and services?

Great service and good guys

Report a concern   June 17, 2025 — Rated 10 out of 10 by M.W. Don Franklin Ford - Service
What do you like about our products and services?

They do a good job and the service department check everything out when they do my oil change

Report a concern   June 17, 2025 — Rated 10 out of 10 by Lori Pierce Don Franklin Ford - Service
What do you like about our products and services?

Excellent price and service!

Report a concern   June 15, 2025 — Rated 10 out of 10 by D.G. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

This dealership goes above and beyond everything they do

Report a concern   June 15, 2025 — Rated 10 out of 10 by Brock Olbert Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Best buying experience I’ve ever had! Had a deal done over the phone in less that an hour. Drove from AL to KY and was in and out with my new vehicle in less than 40 minutes! Thanks to Ross and the rest of the team!

Report a concern   June 15, 2025 — Rated 10 out of 10 by Geoffrey Kahler Don Franklin Ford - Service
What do you like about our products and services?

Service was completed as planned with open discussion on solving a tricky problem. We came to a good conclusion. Service techs were super knowledgeable. No pressure. Just good ol’ straight talk.

I drive over an hour to come to this dealership for service. It’s worth it.

Report a concern   June 14, 2025 — Rated 10 out of 10 by Brock Olbert Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Most pleasant car buying experience I’ve ever had! Ross was fantastic! Took care of everything over the phone! Drove from Alabama, walked in signed the paperwork, transferred some personal items from my trade and left in my new bronco in less than 30 minutes! I will be back when it’s time to trade. Thanks

Report a concern   June 14, 2025 — Rated 10 out of 10 by D.H. Don Franklin Ford - Service
What do you like about our products and services?

Good service done on time

Report a concern   June 14, 2025 — Rated 10 out of 10 by F350 7.3 Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Great

Report a concern   June 14, 2025 — Rated 10 out of 10 by R.W. Don Franklin Ford - Service
What do you like about our products and services?

Salesman was kind and respectful

Report a concern   June 10, 2025 — Rated 10 out of 10 by B.L. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Quality product and individuals to work with.

Report a concern   June 10, 2025 — Rated 10 out of 10 by Sandra Nunley Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

I found my new vehicle on the website. When I arrived I knew exactly what I wanted and was not disappointed in the quality. The men I worked with were very personable and made what can be a stressful situation very easy and pleasant. They even had the vehicle detailed for me before I drove it off the lot. Thank you once again gentlemen.

Report a concern   June 10, 2025 — Rated 10 out of 10 by Angelia Smith Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Everyone is kind and helpful! We have know everyone for years!

Report a concern   June 10, 2025 — Rated 10 out of 10 by S.B. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Your people

Report a concern   June 10, 2025 — Rated 10 out of 10 by Johnnie Tarter Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Always the best deal. Salesman Tommy Stearns is extremely trustworthy & honest which anymore is rare in any field.

Report a concern   June 6, 2025 — Rated 10 out of 10 by G.N. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Great selection


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