Customer Testimonials

Good hometown people that is willing to take care of their fellow neighbor.

Friendly staff. Service department is quick and thorough.

It’s the best

Great communication with my salesman

It was done in an acceptable time frame and the service was explained.

Everyone is friendly
Fair prices

I love the family friendly atmosphere of Don Franklin I completely trust them to sell me a great vehicle and they try there best to get it where it's affordable for me. Great service!!!

Adam was a great guy and it was the smoothest and easiest new car purchase I have ever made. There were two other gentleman that helped but I don’t remember their names. Great job and I will make sure I tell everyone about Don Franklin dealerships.

Friendly staff. Quick service.

I recently bought my first car from Don Franklin car lot. Although they didn't have what I wanted at first. The salesman took my info, found me exactly what I wanted, had it delivered to the Adair lot and me driving away in it in a week's time. Very nice car clean, interior looked great, drives great, good price and brand new tires. So satisfied with my purchase.

My wife and I agree, Working with Tommy Stearns was “HANDS DOWN” the best car buying experience we have ever had, highly recommend 10/10. The entire transaction was professional, pressure free, and felt more like catching up with a friend. Thank you Don Franklin Ford and Thank you Tommy Stearns

Sales person was very helpful and willing to help me and my wife get into a vehicle that we really like! Awesome service!

Ease/Speed of purchase process.

They are friendly and keeps you informed to what's going on. And very helpful and works with you on your budget.

Ross was extremely nice, professional, and willing to go above and beyond to make sure we were happy and satisfied with our vehicle.

Friendly staff always helpful great warranty’s we recommend them all the time

I was able to make an appointment and was in and out in a acceptable amount of time even though they were very busy. Happy with the service I received.

You staff are always friendly when you stop by and try’s to answer questions about the vehicle that I’m interested in

Top notch service

It’s Ford for a fair price and good service

Wonderful customer service. May want to consider making a bigger, better design sign regarding coupons, discounts, etc. Then place it at eye level in more than one location. The one on the counter at customer check in is a white piece of paper with black lettered wording. Which is probably effective if keys, other papers and forms, stapler and pens aren't laying on the counter sign blocking the wording of the sign. Typically I, as a customer have no reason to look at the counter when I drop the keys off. On checking out I look down to sign for my vehicle, at that point I may see the sign. Which may require duplicate, unneeded work by the employees.
Just sayin.

Prompt service friendly

Easy to work with friendly quick

Excellent!

The staff is always so helpful and organized! My wait time has always been punctual to the service being done.

Friendliness and taking the time to work woth my schedule

Friendly

I came in for a couple of issues with a jeep that I had purchased off don franklin in Columbia. I got there on time only had a short wait before they took it back, 2 hours later issues were fixed and I was back on the road. So far no more issues.

Super

The service is great. I’ve dealt with Adam Capps on several trades and he’s pleasant and easy to work with. I’ve always liked Ford products so it’s hard for me to change.