Don Franklin Columbia Ford
576 Hudson Street
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   June 6, 2025 — Rated 10 out of 10 by Jason Hammer Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Ross was excellent and very helpful in finding us the vehicle we wanted.

Report a concern   June 6, 2025 — Rated 10 out of 10 by S.W. Don Franklin Ford - Service
What do you like about our products and services?

Very friendly and take their time to explain things to me even when they are busy.

Report a concern   June 6, 2025 — Rated 10 out of 10 by R.H. Don Franklin Ford - Service
What do you like about our products and services?

Family

Report a concern   June 6, 2025 — Rated 9 out of 10 by M.P. Don Franklin Ford - Service
What do you like about our products and services?

Loyal support and services for all our vehicles.

Report a concern   June 3, 2025 — Rated 10 out of 10 by Brian Doyle Don Franklin Ford - Service
What do you like about our products and services?

They got me in next day for an oil change and fit my schedule!

Report a concern   June 3, 2025 — Rated 10 out of 10 by K.S. Don Franklin Ford - Service
What do you like about our products and services?

Friendly and knowledgeable staff.

Report a concern   June 3, 2025 — Rated 10 out of 10 by Kathy Carter Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Good quality and very dependable. Have been doing business with Don Franklin Auto consistently over the last 24 years and services are exceptional. Sales staff very helpful.

Report a concern   June 3, 2025 — Rated 9 out of 10 by D.C. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

FORD fan due to their US focus and style fits me personally.

Report a concern   June 3, 2025 — Rated 10 out of 10 by Jessica Powers Rust Don Franklin Ford - Service
What do you like about our products and services?

Every time I visit, everybody is super friendly and fast service.

Report a concern   June 3, 2025 — Rated 10 out of 10 by C.W. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Excellent group! Went out of their way to find the vehicle we were searching for!

Report a concern   June 1, 2025 — Rated 9 out of 10 by D.T. Don Franklin Ford - Service
What do you like about our products and services?

Work with my schedule

Report a concern   June 1, 2025 — Rated 10 out of 10 by D.A. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

They were helpful but not pushy

Report a concern   June 1, 2025 — Rated 10 out of 10 by R.S. Don Franklin Ford - Service
What do you like about our products and services?

Quick and reliable

Report a concern   June 1, 2025 — Rated 9 out of 10 by J.S. Don Franklin Ford - Service
What do you like about our products and services?

I think your prices are a little high. Service is very good. Do not share my name please.

Report a concern   June 1, 2025 — Rated 10 out of 10 by Stephanie Posey Don Franklin Ford - Service
What do you like about our products and services?

Service is good and on time.

Report a concern   May 30, 2025 — Rated 10 out of 10 by L.M. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Ease of communication.

Report a concern   May 29, 2025 — Rated 9 out of 10 by J.T. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

You have a great variety of autos

Report a concern   May 29, 2025 — Rated 9 out of 10 by D.S. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Friendly sales staff.

Report a concern   May 29, 2025 — Rated 10 out of 10 by M.V. Don Franklin Ford - Service
What do you like about our products and services?

They do a great job! They explain each item of what they did at service are very nice.

Report a concern   May 29, 2025 — Rated 10 out of 10 by T.A. Don Franklin Ford - Service
What do you like about our products and services?

Friendly, honest service.

Report a concern   May 29, 2025 — Rated 10 out of 10 by J.B. Don Franklin Ford - Service
What do you like about our products and services?

I like the car although it has more bells and whistles than I want. However more than that I appreciate Adam Capps the salesman who was patient not pushy and willingly answered any question I or my family asked. Everyone at the Columbia dealership was friendly and cooperative.

Report a concern   May 29, 2025 — Rated 10 out of 10 by William Baker Don Franklin Ford - Service
What do you like about our products and services?

The kindness and friendliness of the staff. Super nice and glad to help.

Report a concern   May 28, 2025 — Rated 10 out of 10 by David Anderson Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

No pressure sales

Report a concern   May 28, 2025 — Rated 10 out of 10 by Jesse Wilkerson Don Franklin Ford - Service
What do you like about our products and services?

Staff is professional and knowledgeable about services.

Report a concern   May 27, 2025 — Rated 10 out of 10 by Rhonda Salyer Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

I/we love my F150 Lariat, it is highly rated for safety and that was the number one thing I was looking for in a vehicle.
We have bought numerous vehicles from the Don Franklin family for 35 years and we will continue to shop with them. They have always answered our questions and serviced our vehicles in a timely manner.

Report a concern   May 27, 2025 — Rated 10 out of 10 by William Durrett Don Franklin Ford - Service
What do you like about our products and services?

THE WORKERS ARE VERY EFFICIENT @THEY TELL YOU IF THEY SEE ANYTHING ELSE THAT COULD GO WRONG. VERY NICE STAFF !

Report a concern   May 27, 2025 — Rated 10 out of 10 by John GASS Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Sales people are friendly and helpful.

Report a concern   May 27, 2025 — Rated 10 out of 10 by Kathy Caudill Don Franklin Ford - Service
What do you like about our products and services?

Very friendly and always in a timely manner

Report a concern   May 25, 2025 — Rated 10 out of 10 by James Morris Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Adam’s communication and service was exceptional from the get-go. We were purchasing from out of state and found that Don Franklin‘s offerings were far better than what we were seeing locally and he made it feel like we were top priority even from afar.

Report a concern   May 25, 2025 — Rated 10 out of 10 by Thomas Scott Don Franklin Ford - Service
What do you like about our products and services?

Always get great service during my appointments.


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