Don Franklin Columbia Ford
576 Hudson Street
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   April 29, 2025 — Rated 10 out of 10 by G.K. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Ross was excellent. Informed. Listened. Presented options. Represented the value of the dealership and how service can be managed through your network of dealerships, regardless of us owning a Ford.

The difference between you and Ford of Cookeville was striking. As in far superior.

I’d recommend anyone go to you. I even wear my fancy new Don Franklin baseball hat.

Report a concern   April 29, 2025 — Rated 9 out of 10 by M.C. Don Franklin Ford - Service
What do you like about our products and services?

It was fast

Report a concern   April 26, 2025 — Rated 10 out of 10 by R.R. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

everything was great

Report a concern   April 26, 2025 — Rated 10 out of 10 by Susan Wilkerson Don Franklin Ford - Service
What do you like about our products and services?

Everyone is very nice. Curtis Pavlick is awesome very personable young man!!

Report a concern   April 26, 2025 — Rated 9 out of 10 by B.W. Don Franklin Ford - Service
What do you like about our products and services?

Service representative were friendly and curtious

Report a concern   April 26, 2025 — Rated 10 out of 10 by Sharon Weber Don Franklin Ford - Service
What do you like about our products and services?

Always prompt and professional...explains service work in detail including recommendations.

Report a concern   April 25, 2025 — Rated 10 out of 10 by B.S. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Adam Capps was great!

Report a concern   April 25, 2025 — Rated 10 out of 10 by J.S. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

No B.S.

Report a concern   April 25, 2025 — Rated 10 out of 10 by J.H. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Sales, service and every person we dealt with were very professional and super friendly …. I think they genuinely care about treating customers “like family”

Report a concern   April 24, 2025 — Rated 10 out of 10 by C.M. Don Franklin Ford - Service
What do you like about our products and services?

The service is awesome.

Report a concern   April 24, 2025 — Rated 10 out of 10 by P.E. Don Franklin Ford - Service
What do you like about our products and services?

Adam Capps was great when I bought my car.
Also the guy at the service department was so helpful.

Report a concern   April 24, 2025 — Rated 10 out of 10 by J.G. Don Franklin Ford - Service
What do you like about our products and services?

I’m a Ford man. The service is on point and they do everything they can to help you.

Report a concern   April 24, 2025 — Rated 10 out of 10 by R.G. Don Franklin Ford - Service
What do you like about our products and services?

Wonderful employees !

Report a concern   April 24, 2025 — Rated 10 out of 10 by Paul Smith Don Franklin Ford - Service
What do you like about our products and services?

The service and friendliness of the staff

Report a concern   April 24, 2025 — Rated 10 out of 10 by C.J. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Very nice vehicles, and salesman Jordan Mann was very helpful and not pushy. Would recommend to any one. Thank you

Report a concern   April 24, 2025 — Rated 10 out of 10 by B.S. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Adam provided superior customer service.

Report a concern   April 24, 2025 — Rated 10 out of 10 by S.P. Don Franklin Ford - Service
What do you like about our products and services?

Friendly courteous convenient

Report a concern   April 24, 2025 — Rated 10 out of 10 by J.G. Don Franklin Ford - Service
What do you like about our products and services?

Very responsive and friendly

Report a concern   April 23, 2025 — Rated 10 out of 10 by Michael Lee Don Franklin Ford - Service
What do you like about our products and services?

Awesome team members that not only care about their selves but they are very professional and care about you and your experience and they make sure what they do is done right and on time I highly recommend you give them a try you will be satisfied. Michael Lee

Report a concern   April 23, 2025 — Rated 10 out of 10 by E.N. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

They are good on returning calls and supplying information about the vehicles and always provide good service to me when ever I’m checking on a vehicle

Report a concern   April 23, 2025 — Rated 9 out of 10 by R.G. Don Franklin Ford - Service
What do you like about our products and services?

Always liked F150

Report a concern   April 23, 2025 — Rated 10 out of 10 by Michael Crowe Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

We have been very happy with our purchases and service.

Report a concern   April 23, 2025 — Rated 10 out of 10 by L.B. Don Franklin Ford - Service
What do you like about our products and services?

Great service!

Report a concern   April 21, 2025 — Rated 10 out of 10 by L.M. Don Franklin Ford - Service
What do you like about our products and services?

GOOD JOB

Report a concern   April 21, 2025 — Rated 10 out of 10 by Richard Walker Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

I feel like that Franklin is doing a great job of having a wide inventory and taking care of their customers. It’s also smart to buy local so the money is kept in Adair County.

Report a concern   April 21, 2025 — Rated 10 out of 10 by Anthony Roberts Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Excellent work by Dominic. Be by far went above and beyond to help me out. He’s even coming in on his day off to help me get the Ranger I want

Report a concern   April 21, 2025 — Rated 9 out of 10 by B.F. Don Franklin Ford - Service
What do you like about our products and services?

Quick service,friendly staff.

Report a concern   April 21, 2025 — Rated 10 out of 10 by R.R. Don Franklin Ford - Service
What do you like about our products and services?

I love my maverick
Wonderful service team

Report a concern   April 20, 2025 — Rated 10 out of 10 by C.W. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Sales staff are very nice and helpful.

Report a concern   April 19, 2025 — Rated 10 out of 10 by J.S. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

No BS


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