Don Franklin Columbia Ford
576 Hudson Street
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   March 7, 2025 — Rated 9 out of 10 by S.H. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Didn’t pressure.

Report a concern   March 7, 2025 — Rated 10 out of 10 by A.H. Don Franklin Ford - Service
What do you like about our products and services?

Very friendly and easy to work with
Report a concern   March 7, 2025 — Rated 10 out of 10 by E.W. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Jordan done a good job on contacting me very professional. Thanks Eddie Last name removed.

Report a concern   March 7, 2025 — Rated 10 out of 10 by H.D. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Cody Burkhardt is friendly and out going
It was a pleasure to deal with him.
Report a concern   March 7, 2025 — Rated 10 out of 10 by A.R. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Nice cars great sales guy
Report a concern   March 7, 2025 — Rated 10 out of 10 by J.R. Don Franklin Ford - Service
What do you like about our products and services?

Your Service Department is always helpful to keep me informed on services I need to get completed to keep my vehicle running smoothly. I really appreciate them!
Report a concern   March 7, 2025 — Rated 10 out of 10 by A.S. Don Franklin Ford - Service
What do you like about our products and services?

Columbia staff is very helpful. Ross was easy to deal with. He didn’t pressure us to buy and was willing to send extra pics of vehicles. He worked with us to make sure all our questions were answered and ensured that we were happy with our vehicle.

Report a concern   March 7, 2025 — Rated 10 out of 10 by Robert Shipp Don Franklin Ford - Service
What do you like about our products and services?

Professional and friendly

Report a concern   March 7, 2025 — Rated 10 out of 10 by S.F. Don Franklin Ford - Service
What do you like about our products and services?

Very friendly and accommodating service.
Report a concern   March 7, 2025 — Rated 10 out of 10 by Tony Rigsby Don Franklin Ford - Service
What do you like about our products and services?

Always available to help with every need

Report a concern   March 7, 2025 — Rated 10 out of 10 by Angela Sumner Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Great service department

Report a concern   March 7, 2025 — Rated 10 out of 10 by W.M. Don Franklin Ford - Service
What do you like about our products and services?

Just service this time. In and out in no time! Excellent service.

Report a concern   March 7, 2025 — Rated 10 out of 10 by Rickie Riddle Don Franklin Ford - Service
What do you like about our products and services?

Everything

Report a concern   March 7, 2025 — Rated 10 out of 10 by B.J. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Friendly and helpful

Report a concern   March 7, 2025 — Rated 10 out of 10 by Diane Smith Don Franklin Ford - Service
What do you like about our products and services?

Very fast service and very polite when taking care of our vehicle.
Report a concern   March 7, 2025 — Rated 9 out of 10 by B.L. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

I have normally always had kind and courteous people helping me. Either in the show room or at the service desk.

Report a concern   March 4, 2025 — Rated 10 out of 10 by Phillips Cravens Don Franklin Ford - Service
What do you like about our products and services?

I’ve purchased a few new and used autos from the Franklins! They always offer top notch service after the sale!

Report a concern   March 3, 2025 — Rated 10 out of 10 by Brent Kimbler Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Lance and Ross are always so fast to respond and easy to work with! Everyone at the dealerships is friendly and helpful no matter what location we visit. My husband’s family have been longtime customers and now so are we. Thank you so much for all you do!

Report a concern   March 3, 2025 — Rated 10 out of 10 by A.R. Don Franklin Ford - Service
What do you like about our products and services?

Friendly service

Report a concern   March 3, 2025 — Rated 10 out of 10 by Jessica Stotts Don Franklin Ford - Service
What do you like about our products and services?

That you are open on Saturday

Report a concern   March 3, 2025 — Rated 10 out of 10 by Melissa Farlee Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

I like it very much thank u all

Report a concern   March 1, 2025 — Rated 10 out of 10 by D.M. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Cody Burkhardt was extremely knowledgeable and helpful. He came highly recommended and I can see why. I will definitely be contacting him again for future purchases.

Report a concern   February 27, 2025 — Rated 10 out of 10 by D.S. Don Franklin Ford - Service
What do you like about our products and services?

Products are dependable! Service is great and personal
Report a concern   February 26, 2025 — Rated 10 out of 10 by D.S. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

It was a pleasure working with Jordan and Lance.. They are both outstanding people to work with. My wife and I are still enjoying our Ford Bronco Sport.
Report a concern   February 26, 2025 — Rated 10 out of 10 by P.W. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Have always been a Ford Customer. I am very satisfied with my new Ford Escape. Tommy Stearns, Salesman, was very nice and helpful. He found the SUV I wanted and delivered it to me. I will definitely recommend Don Franklin to my family and friends. Thank you all for your service.
Report a concern   February 25, 2025 — Rated 10 out of 10 by H.C. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Ross was so easy to do business with. Kind and patient.
Report a concern   February 24, 2025 — Rated 10 out of 10 by S.B. Don Franklin Ford - Service
What do you like about our products and services?

The most hassle free service I’ve ever had

Report a concern   February 24, 2025 — Rated 10 out of 10 by Barney Shuffett Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

My salesman was Adam,I who recommend him to anyone, Dan was excellent!!
Report a concern   February 24, 2025 — Rated 10 out of 10 by Ruth Neat Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

We love our new Ford Explore very well please

Report a concern   February 24, 2025 — Rated 10 out of 10 by K.D. Don Franklin Ford - Service
What do you like about our products and services?

I am able to call and get an appointment for service without any difficulty. My wait time for service is appropriate and the wait area is clean. Employees are always friendly and keep me informed about my service. I’m very pleased.
Have bought several vehicles from Don Franklin and have been satisfied with all of them.


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