Customer Testimonials

Great great and great

All good Ross was great

Quick and friendly service

We enjoyed interacting with Adam. He is a good salesman and was informative about the F150 lineup.

Long distance communicate via text has been outstanding. Questions answered and timely which is much appreciate when so busy. Thank you!

Service is prompt and results in expert car care. I trust Don Franklin Family of Dealerships with my investment but most important I trust them with the safety of my family.

We have a ford and we w s nt a ford dealer so they are up to date on ford products and know how on our car.
Very friendly personel.

The staff treated me well and brought me up to date on the what. Why and how of this process.

The staff was very communicative and prompt with their seriice. The part was ordered and installed as they said.

A large selection of vehicles from many different locations and kind salespeople like Jordan Mann at the Columbia, KY location that was so nice to work with.

Very friendly staff at the service department, they always make you feel welcomed and they go out of their way to ensure you understand everything up front to ensure your experience is a positive one!

I like their Service Department. They have been very helpful.

Always liked ford pickups

Eddie Franklin help me through time . I have since then bought five vehicles from them. The latest one three yrs ago . A 2020 ford explorer 4/4

Ross is our go to car guy! He always replies quickly when we message him! He is professional, but also down to earth.
We’re thankful to have met him!
He will always be our guy we reach out to when purchasing a vehicle!

The service at Don Franklin in Columbia, Ky was great! The gentleman at the service desk went above and beyond to be helpful to me. They were all very patient and kind when answering my many questions. The service employees were very knowledgeable and did great work in taking care of my vehicle

Customer service is excellent!! Employees are very helpful and explain everything to you so well making sure you understand before driving away.

The employees are always willing to help out and always professional

It's close to home and I trust Don Franklin.

Fast and courteous personnel at the dealership. No complaints, would recommend to anyone to get their services done there.

On time done when they said. Price was what they said. Great service nice people. Good experience. Would grade them q 10

Friendly staff

I have never had any issues with the products and the service was good!

So far it's been nice having someone shop for me. To help me find something I need that's not outside of my means

They know their job

Honesty, integrity and respect for the customer.very friendly and helpful

Good quick response, but from the service department always very friendly and willing to help great sales associates

Lance wade everything has been good

Ross schambon in sales got right to the questions I had and I appreciate that when I buy a used vehicle thank you don Franklin and Ross Schambon Wayne Benjamin

Very friendly people