Don Franklin Columbia Ford
576 Hudson Street
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   December 31, 2023 — Rated 10 out of 10 by Joe Morgeson Don Franklin Ford - Service
What do you like about our products and services?

Service is top tier

Report a concern   December 31, 2023 — Rated 10 out of 10 by K.K. Don Franklin Ford - Service
What do you like about our products and services?

The service department is just easy to deal with.

Report a concern   December 31, 2023 — Rated 10 out of 10 by James Cook Don Franklin Ford - Service
What do you like about our products and services?

Service was great on time and quick turnaround

Report a concern   December 16, 2023 — Rated 10 out of 10 by S.W. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

They try very hard to get you what you want

Report a concern   December 14, 2023 — Rated 10 out of 10 by Byron Watkins Don Franklin Ford - Service
What do you like about our products and services?

Was able to get oil change at great price!

Report a concern   December 9, 2023 — Rated 10 out of 10 by Sharon Hardin Don Franklin Ford - Service
What do you like about our products and services?

Very professional and friendly

Report a concern   December 6, 2023 — Rated 10 out of 10 by R.S. Don Franklin Ford - Service
What do you like about our products and services?

Quick service

Report a concern   December 5, 2023 — Rated 10 out of 10 by Wendell Garmon Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Being able to communicate

Report a concern   December 5, 2023 — Rated 10 out of 10 by Jermey Benson Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Being able to communicate

Report a concern   December 5, 2023 — Rated 10 out of 10 by O.V. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Great people. Great service. I have told several people how I received the best treatment

Report a concern   December 5, 2023 — Rated 10 out of 10 by Joseph Sykes Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Adam is a very aggressive salesman and it's a good thing in this market. I just wish he had what I wanted

Report a concern   December 5, 2023 — Rated 9 out of 10 by S.S. Don Franklin Ford - Service
What do you like about our products and services?

The people at the desk were friendly and helpful. It didn’t hurt that my issue was still covered by warranty which was great to discover.

Report a concern   December 2, 2023 — Rated 10 out of 10 by N.B. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Love the warranties, customer service and no hassle way of buying a vehicle.

Report a concern   November 29, 2023 — Rated 10 out of 10 by R.B. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Hometown service

Report a concern   November 28, 2023 — Rated 10 out of 10 by W.B. Don Franklin Ford - Service
What do you like about our products and services?

All of it

Report a concern   November 23, 2023 — Rated 10 out of 10 by S.S. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

The quality of service I received when purchasing my used vehicle was wonderful. Jordan Mann went out of his way to help me find a vehicle that was within my price range and great quality. He made the experience easy and kept me at ease the entire time explaining the process as we went along. I will always recommend anyone to work with Don Franklin and they should be proud to have Jordan on their team!

Report a concern   November 22, 2023 — Rated 10 out of 10 by C.W. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Everyone was extremely friendly. Our salesman Adam was polite, knowledgeable,patient, and all around great person. No one pressured us. We are very happy with our purchase.
Thanks so much.

Report a concern   November 18, 2023 — Rated 10 out of 10 by C.K. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Great customer service

Report a concern   November 17, 2023 — Rated 10 out of 10 by Carlie Franklin Don Franklin Ford - Service
What do you like about our products and services?

Love this dealer ship

Report a concern   November 16, 2023 — Rated 10 out of 10 by E.M. Don Franklin Ford - Service
What do you like about our products and services?

Friendly, helpful and efficient. I scheduled the oil change and was surprised at how quickly it was done.

Report a concern   November 15, 2023 — Rated 10 out of 10 by Carol Miller Don Franklin Ford - Service
What do you like about our products and services?

We like the idea that Don Franklin takes care of our Ford vehicles, that they know us by name, that aspect of our vehicle history is right in front of them from purchase until current. The people, the care they provide for us and especially Larry who is charge is the very best. Keep up the good work

Report a concern   November 15, 2023 — Rated 10 out of 10 by P.W. Don Franklin Ford - Service
What do you like about our products and services?

Oil change with a great car wash is awesome.

Report a concern   November 11, 2023 — Rated 10 out of 10 by J.S. Don Franklin Ford - Service
What do you like about our products and services?

Friendly and own time you have a salesman you need to give a raise Adam is very personal and out going

Report a concern   November 9, 2023 — Rated 10 out of 10 by Terry Starns Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Great service and sales person

Report a concern   November 8, 2023 — Rated 10 out of 10 by Terry Partin Don Franklin Ford - Service
What do you like about our products and services?

I trust the Service department personnel at Franklin Ford to give the service and care my vehicles need to protect both my family and investment.
The service is timely, friendly and always completed with approved parts.

Report a concern   November 8, 2023 — Rated 10 out of 10 by Denny Hedgespeth Don Franklin Ford - Service
What do you like about our products and services?

Most time on reg. Service your out and done most of time before your appointment time

Report a concern   November 4, 2023 — Rated 10 out of 10 by W.M. Don Franklin Ford - Service
What do you like about our products and services?

Service dept is awesome. Usually in and out quickly with a minimum amount of waiting.

Report a concern   November 4, 2023 — Rated 10 out of 10 by Brian Thompson Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Don Franklin's a very honest and straightforward dealer I can trust.

Report a concern   November 3, 2023 — Rated 10 out of 10 by T.C. Don Franklin Ford - Service
What do you like about our products and services?

Good people

Report a concern   November 2, 2023 — Rated 10 out of 10 by Danny Hammonds Don Franklin Ford - Service
What do you like about our products and services?

Good service in a timely fashion.


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