Don Franklin Columbia Ford
576 Hudson Street
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   September 11, 2024 — Rated 10 out of 10 by Kai Steinmann Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Adam always gives 100%. We have done multiple deals together and he has become my go-to when I need another vehicle for my fleet.

Report a concern   September 11, 2024 — Rated 10 out of 10 by Betty Mccarol Don Franklin Ford - Service
What do you like about our products and services?

👍 Great

Report a concern   September 11, 2024 — Rated 10 out of 10 by J.B. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Makes car buying easy!

Report a concern   September 6, 2024 — Rated 10 out of 10 by A.S. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Don Franklin never disappoints! Been doing business with them for over 30 years! Always have a nice selection and friendly staff that keeps us coming back!

Report a concern   September 6, 2024 — Rated 10 out of 10 by J.T. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Adam has been amazing to work with!!!

Report a concern   September 6, 2024 — Rated 10 out of 10 by Pamela Stephens Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

The people at the dealership. They are so friendly and go above and beyond to make everyone feel welcomed. They answer questions. Will even come to your house to link your garage door opener. 😊 Nathaniel just left my home and my door is working!
Thank you

Also, I know them to be honest, trustworthy, Christian family. When you go into the dealership you feel like you have walked into a good friends home.

Report a concern   September 6, 2024 — Rated 10 out of 10 by A.S. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Nice selection. Friendly staff!

Report a concern   September 6, 2024 — Rated 10 out of 10 by A.C. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Easy to use and friendly staff

Report a concern   September 5, 2024 — Rated 10 out of 10 by Glenn Stearns Don Franklin Ford - Service
What do you like about our products and services?

Employees were very professional and courteous

Report a concern   September 5, 2024 — Rated 10 out of 10 by Jerry Streeval Don Franklin Ford - Service
What do you like about our products and services?

All the service guys are great! They’ve been very helpful and easy to talk to! Once again I have to rave on Adam Capps! So far they’ve all gone above and beyond! Thanks guys!

Report a concern   September 5, 2024 — Rated 10 out of 10 by Paul Smith Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Have always been a Ford customer and dealing with Adam Capps makes it basically stress free. My family has purchased 4 new vehicles from Adam and 9 total from Don Franklin since 1994.

Report a concern   September 4, 2024 — Rated 10 out of 10 by Victor Hardey Don Franklin Ford - Service
What do you like about our products and services?

I like that I'm getting Ford products that my F150 was designed for and the service is fast and friendly, I'll be doing my service with Don Franklin.

Report a concern   September 4, 2024 — Rated 10 out of 10 by Mark Kinnett Don Franklin Ford - Service
What do you like about our products and services?

I have been for an oil change and overall checkup on the vehicle and had to have an O2 sensor replaced. The Don Franklin team was courteous(all of them) and they had my vehicle done in a timely manner.

Report a concern   September 4, 2024 — Rated 10 out of 10 by M.J. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Adam was helpful and friendly Andy. That counts

Report a concern   September 3, 2024 — Rated 10 out of 10 by D.M. Don Franklin Ford - Service
What do you like about our products and services?

Everyone is always nice and helpful.

Report a concern   September 2, 2024 — Rated 10 out of 10 by Kevin Posey Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Everyone at the Ford dealership in Columbia is always very helpful. Lance and Dan and the crew will work and try to get the best deal that they possibly can do for everyone. And they will treat you just like family and treat you with respect at all times.

Report a concern   August 30, 2024 — Rated 10 out of 10 by Tiffany Berger Don Franklin Ford - Service
What do you like about our products and services?

Fast and friendly

Report a concern   August 30, 2024 — Rated 10 out of 10 by C.R. Don Franklin Ford - Service
What do you like about our products and services?

Always so nice and do their best to help me

Report a concern   August 30, 2024 — Rated 10 out of 10 by William Monin Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Salesman was a nice guy, not pushy and helpful

Report a concern   August 30, 2024 — Rated 10 out of 10 by W.M. Don Franklin Ford - Service
What do you like about our products and services?

Speed and ability

Report a concern   August 29, 2024 — Rated 10 out of 10 by John Martin Don Franklin Ford - Service
What do you like about our products and services?

Everything

Report a concern   August 29, 2024 — Rated 10 out of 10 by M.C. Don Franklin Ford - Service
What do you like about our products and services?

Friendly and professional

Report a concern   August 27, 2024 — Rated 10 out of 10 by J.C. Don Franklin Ford - Service
What do you like about our products and services?

Got in out very quick the service writer was very good

Report a concern   August 27, 2024 — Rated 10 out of 10 by J.R. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Ross was amazing he helped answer all our questions and helps us choose what’s best for our family.

Report a concern   August 27, 2024 — Rated 10 out of 10 by Jerald Forbes Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Cody was responsive, provided more than usual information and photos. Very knowledgeable and humble.

The experience felt like we've known each other for a long time. Enjoyed meeting the Don Franklin family.

Report a concern   August 26, 2024 — Rated 10 out of 10 by Carol Miller Don Franklin Ford - Service
What do you like about our products and services?

Don Franklin service is always right on point. They go above and beyond their. service. Maker of fact we won’t even buy a car from anyone else, because we like our service there and don’t want someone else working on our vehicles.

Report a concern   August 26, 2024 — Rated 10 out of 10 by Brenda Offutt Don Franklin Ford - Service
What do you like about our products and services?

Prompt smiling faces courtesy

Report a concern   August 26, 2024 — Rated 10 out of 10 by J.S. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

The salesman was very very kind and considerate

Report a concern   August 24, 2024 — Rated 10 out of 10 by J.W. Don Franklin Ford - Service
What do you like about our products and services?

Love my vehicle I purchased and service is always top notch!

Report a concern   August 24, 2024 — Rated 10 out of 10 by B.E. Don Franklin Ford - Service
What do you like about our products and services?

Always very nice and punctual on getting me serviced at my appointment time. Don't take forever to get me finished.


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