Don Franklin Columbia Ford
576 Hudson Street
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   April 2, 2024 — Rated 10 out of 10 by D.B. Don Franklin Ford - Service
What do you like about our products and services?

The service is always great! Friendly staff and always easy to talk with to figure out all your needs for your vehicle!

Report a concern   April 2, 2024 — Rated 10 out of 10 by Laverne Reliford Don Franklin Ford - Service
What do you like about our products and services?

The consideration for customers

Report a concern   March 31, 2024 — Rated 10 out of 10 by A.R. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Very friendly and helpful from beginning to after the sale!

Report a concern   March 31, 2024 — Rated 10 out of 10 by J.G. Don Franklin Ford - Service
What do you like about our products and services?

We are Ford people, built in the USA.
Report a concern   March 31, 2024 — Rated 10 out of 10 by Gregory Rice Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Helping

Report a concern   March 30, 2024 — Rated 10 out of 10 by V.B. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

First time to buy car using online search. Don Franklin Ford had the vehicle we were interested in and quickly responded to our online request for information. Our salesman Tommy Stearns was excellent to deal with. Being out of state, we had a lot of questions about the process. Tommy answered our questions and went above and beyond to make the buying experience quick and easy. Highly recommend Tommy.

Report a concern   March 30, 2024 — Rated 10 out of 10 by L.M. Don Franklin Ford - Service
What do you like about our products and services?

Good people
Report a concern   March 30, 2024 — Rated 10 out of 10 by A.M. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Best people I’ve ever dealt with very honest we love everything about the vehicle. The sales person Jordan Mann was the best sales guy ever everyone at Don Franklin was awesome

Report a concern   March 23, 2024 — Rated 10 out of 10 by T.M. Don Franklin Ford - Service
What do you like about our products and services?

Patience, and integrity.

Report a concern   March 23, 2024 — Rated 10 out of 10 by A.C. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Had plenty of new Ford 1st truck
Report a concern   March 20, 2024 — Rated 10 out of 10 by B.C. Don Franklin Ford - Service
What do you like about our products and services?

You’re dependable and have a good reputation of
satisfying customers.

Report a concern   March 13, 2024 — Rated 10 out of 10 by Paul Sandusky Don Franklin Ford - Service
What do you like about our products and services?

GREAT service department

Report a concern   March 12, 2024 — Rated 10 out of 10 by Katherine Webster Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Found a car I was actively looking for on CarGurus. Received a quick response from a salesman at this dealership.

Communication was on-going & transparent.

When the time was right I emailed my salesperson, Travis, & we set up an appointment.
We arrived at the dealership on a Saturday, looked the car over, test drove it & he answered every single question we had without skipping a beat!

Paperwork time, everything went well & after a few back & forth negotiations, the car was ours!

Professional & easy to do business with. Would recommend Don Franklin Ford!
Report a concern   March 10, 2024 — Rated 10 out of 10 by Floyd Fields Don Franklin Ford - Service
What do you like about our products and services?

Quality products, Current Technology and Good Support.
Report a concern   March 10, 2024 — Rated 10 out of 10 by C.J. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Kindness and knowledge

Report a concern   March 9, 2024 — Rated 10 out of 10 by Kelly Hutchins Don Franklin Ford - Service
What do you like about our products and services?

Very kind and they done their best to get us in and out!

Report a concern   March 9, 2024 — Rated 9 out of 10 by James Morris Don Franklin Ford - Service
What do you like about our products and services?

Had trouble with my 22 explorer. Called the dealer they gave me a number to get it towed to dealership. I filled out some info online and tow truck was there in 15 minutes. Took them 1 day to get it repaired. Very pleased with the service so far!
Report a concern   March 9, 2024 — Rated 10 out of 10 by Michael Eades Don Franklin Ford - Service
What do you like about our products and services?

They have the lowest prices. They are great to work with and if they don’t have what you are looking for they will get it. Mike EADES

Report a concern   March 9, 2024 — Rated 10 out of 10 by C.W. Don Franklin Ford - Service
What do you like about our products and services?

Was able to use coupons to help with service cost.
Report a concern   March 9, 2024 — Rated 10 out of 10 by S.H. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Exceptional service from Travis! Very knowledgeable, friendly, and easy to work with on a deal.
Report a concern   March 9, 2024 — Rated 10 out of 10 by Ted Murrell Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

They are top notch!
Report a concern   March 9, 2024 — Rated 10 out of 10 by J.J. Don Franklin Ford - Service
What do you like about our products and services?

The Franklin family is great to work with they go the extra mile to help with any issues that occur and are willing to help when a issue occures
Report a concern   March 9, 2024 — Rated 9 out of 10 by J.C. Don Franklin Ford - Service
What do you like about our products and services?

I used the service department for warranty work and servicing. The staff was very friendly and was a bunch of up selling which I really enjoyed.
Report a concern   March 1, 2024 — Rated 9 out of 10 by N.H. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

They are trustworthy
Report a concern   March 1, 2024 — Rated 10 out of 10 by David Jones Don Franklin Ford - Service
What do you like about our products and services?

Adam Capps is our salesman. He does an excellent job and your service staff does a great job to get us taken care of.
Thank You
Dave Jones
Report a concern   February 27, 2024 — Rated 10 out of 10 by R.F. Don Franklin Ford - Service
What do you like about our products and services?

Great service, friendly staff.
Report a concern   February 27, 2024 — Rated 10 out of 10 by Melinda England Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Warranty

Report a concern   February 26, 2024 — Rated 10 out of 10 by Jason Ray Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

There were no pushy sales man and everyone was very good to deal with best experience I have ever had Ross is a great salesman all in a wonderful experience

Report a concern   February 26, 2024 — Rated 10 out of 10 by B.B. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Had a great salesman
They seem very honest
Great prices

Report a concern   February 25, 2024 — Rated 10 out of 10 by N.B. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

My sales representative made the buying experience very easy. Despite the extended delay for the truck delivery

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