Don Franklin Columbia Ford
576 Hudson Street
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   January 28, 2025 — Rated 10 out of 10 by Donnie Jessie Don Franklin Ford - Service
What do you like about our products and services?

Fast and friendly

Report a concern   January 28, 2025 — Rated 10 out of 10 by Mary Cofer Don Franklin Ford - Service
What do you like about our products and services?

Great service

Report a concern   January 28, 2025 — Rated 10 out of 10 by Karen Mowers Don Franklin Ford - Service
What do you like about our products and services?

Very friendly employees always offering any help or info needed. The service was excellent and sone in a timely manner. Have always had a more than pleasant experience with Don Franklin Motors!

Report a concern   January 28, 2025 — Rated 10 out of 10 by D.J. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

We/I have always felt like we were part of the family!

Report a concern   January 28, 2025 — Rated 10 out of 10 by James Hunt Don Franklin Ford - Service
What do you like about our products and services?

Columbia shop is great i live in glasgow the glasgow shop no good

Report a concern   January 28, 2025 — Rated 10 out of 10 by M.H. Don Franklin Ford - Service
What do you like about our products and services?

The customer service department is always friendly and helpful! The service team is also very friendly and take care of your vehicle quickly and efficiently!

Report a concern   January 26, 2025 — Rated 10 out of 10 by D.C. Don Franklin Ford - Service
What do you like about our products and services?

Quick reliable service and friendly employees.

Report a concern   January 26, 2025 — Rated 10 out of 10 by Johnny Hale Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Friendly, knowledgeable personnel and a family-owned business.

Report a concern   January 24, 2025 — Rated 10 out of 10 by Kenneth Sanders Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

very easy timely experience got the truck i wanted and on my way home in no time

Report a concern   January 23, 2025 — Rated 10 out of 10 by K.O. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

quality used cars at reasonable and competitive pricing. Excellent service department with friendly sales representatives

Report a concern   January 23, 2025 — Rated 10 out of 10 by H.H.B. Don Franklin Ford - Service
What do you like about our products and services?

I appreciate how they go the extra mile to see the customer happy.

Report a concern   January 22, 2025 — Rated 10 out of 10 by M.S. Don Franklin Ford - Service
What do you like about our products and services?

Service team is very good and keeps you informed

Report a concern   January 21, 2025 — Rated 10 out of 10 by Paul Stephenson Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

The had what we wanted and was very helpful

Report a concern   January 21, 2025 — Rated 10 out of 10 by N.L. Don Franklin Ford - Service
What do you like about our products and services?

Service appointment is on time making for a short wait time for my vehicle to be finished

Report a concern   January 20, 2025 — Rated 10 out of 10 by Sarrah Loy Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Everything and everyone are great

Report a concern   January 20, 2025 — Rated 10 out of 10 by Arthur Hendricks Don Franklin Ford - Service
What do you like about our products and services?

I have always had good service from the Columbia Ford dealership. I am disappointed in Ford themselves knowing that components are only making it to the 60-70k miles and just out of warranty. Please offer General wash for service vehicles.

Report a concern   January 19, 2025 — Rated 10 out of 10 by Johnny Hale Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

I have owned 32 new Fords so I like the product. Don Franklin is a family-owned business and has a friendly sales staff. The process is quick and easy. They do what they say they will do.

Report a concern   January 19, 2025 — Rated 10 out of 10 by G.W. Don Franklin Ford - Service
What do you like about our products and services?

Quality of repair

Report a concern   January 19, 2025 — Rated 10 out of 10 by Scotty Pierce Don Franklin Ford - Service
What do you like about our products and services?

Good quality, friendly service.

Report a concern   January 19, 2025 — Rated 10 out of 10 by Brenda Devore Don Franklin Ford - Service
What do you like about our products and services?

I couldn’t of asked for a better service!

Report a concern   January 19, 2025 — Rated 10 out of 10 by Angela Copas Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Personalized courteous service. My new go-to for my vehicles.

Report a concern   January 17, 2025 — Rated 10 out of 10 by Steve Best Don Franklin Ford - Service
What do you like about our products and services?

Friendly customer service!

Report a concern   January 16, 2025 — Rated 10 out of 10 by Dustin Mattingly Don Franklin Ford - Service
What do you like about our products and services?

Was a great experience. Great consumer service and experience. With friendly people upfront

Report a concern   January 16, 2025 — Rated 10 out of 10 by Roy Howard Don Franklin Ford - Service
What do you like about our products and services?

Friendly staff and the lifetime power train warranties

Report a concern   January 15, 2025 — Rated 10 out of 10 by J.H. Don Franklin Ford - Service
What do you like about our products and services?

You deliver what you advertise.

Report a concern   January 14, 2025 — Rated 10 out of 10 by K.S. Don Franklin Ford - Service
What do you like about our products and services?

Great service and staff.

Report a concern   January 14, 2025 — Rated 10 out of 10 by L.D. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

They went above and beyond for me.

Report a concern   January 14, 2025 — Rated 10 out of 10 by Paul Hurst Don Franklin Ford - Service
What do you like about our products and services?

Everybody at your dealership has been very nice to work with. I recommend you to everyone I can.

Report a concern   January 14, 2025 — Rated 10 out of 10 by Benjamin Pedigo Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

We loved our experience with Don Franklin! This is the second vehicle we’ve purchased from here with Adam Capps and we’ve had a great experience both times. Good communication and service every time!

Report a concern   January 14, 2025 — Rated 10 out of 10 by B.C. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Fair deals and good staff


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