Customer Testimonials

Service department is excellent,Adam Capp is your best salesman and Ford trucks are the best!!

Fast and efficient!

Fast, efficient service department.
Adam Capps is a plus each time I see him!

They made my purchase on an 2025 F-150 XLT 4x4 quick and easy with no hassle. I would recommend Don Franklin because they are friendly and make you feel like family.

Friendly, knowledgeable sales person. Easy transaction.

We like the warranty options.

Always friendly and helpful and they get you in and out in a timely manner

As good as your word. That is paramount with me.

The people was nice and respectful treated you like you known them all your life. I definitely don't regret doing business with y'all.

After living here for a year and a half, I have used Franklin for general usage and would definitely recommend them to others.

As usual the service department was great! Even though I had gotten my appointment time confused, they got me in and out quickly.

Great guys to work with. Darren and Jarrod

The service writer/manager was very professional, knowledgeable and kind. My oil change and tire rotation was done in a very timely manner. This is the best Ford dealership I have been to for my maintenance work and I have been to several in the area. Very impressive. Keep up the great work guys!

Tommy is the only person to see for a new car. The sun rises and sets on Ford because Tommy Sterns is in the trenches with outstanding customer support and service.

Most everything!!

Service is good. I come to You from Shepherdsville. So far it’s worth the trip.
🤠

Friendly service

My experience is with Dan Franklin. He is very approachable and a man with passion in his heart and a willing listener. His family’s legacy is a testimony to their success. Despite not even having an appointment, he agreed to meet with me. I spoke with truth and I felt relaxed in front of a multi-millionaire I supposed he saw something to allow me to sit and chat with him for a time. The sales force are very courteous and you don’t get that feeling of being pressured.

As an online blogger, It is my sincere desire to write a paper about Don Franklin and how his vision and dream turned into a reality. l am confident we will meet again very soon. It was not my time to buy a vehicle but someday. I will own one of Don Franklin’s vehicles. I walked away seeing a man with grit and integrity. I would highly recommend Don Franklin Ford of Columbia, Kentucky. This is a true family owned business. You can rest assured they will do their level best to put you in a new vehicle at a price you can afford.

Overall service

Great people, friendly and willing to help find the vehicle you are looking for

Very helpful and knowledgeable.

Excellent service from top to bottom! Extremely professional, courteous, and respectful

Did not have to wait long

Very friendly

It's a very good car lot.I would recommend anybody to go away

I like that fact that they was willing to work with you on making decisions and trying to help you get the best price and vehicle

We love our new ride! Sales team was very helpful and friendly and made buying our car effortless!!

No high pressure sales here, just family like atmosphere, They make trading easy and have a life time warranty on the engine, transmission and drive shaft. Almost like trading horses in the past, no one was better than their word. Come try them when you want to trade cars, trucks or horses.

Just fine they was very nice

Sales Department is always friendly