Don Franklin Columbia Ford
576 Hudson Street
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   February 9, 2025 — Rated 10 out of 10 by M.P. Don Franklin Ford - Service
What do you like about our products and services?

Friendly helpful good service
Report a concern   February 9, 2025 — Rated 9 out of 10 by Cody Henley Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

That I haven’t got a call back yet after a week or so.

Report a concern   February 9, 2025 — Rated 10 out of 10 by L.C. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Very friendly and accommodating!
Report a concern   February 9, 2025 — Rated 10 out of 10 by Daryl Ford Don Franklin Ford - Service
What do you like about our products and services?

Fast and easy

Report a concern   February 9, 2025 — Rated 10 out of 10 by D.B. Don Franklin Ford - Service
What do you like about our products and services?

Friendly atmosphere, on time and got finished quickly.
Report a concern   February 9, 2025 — Rated 10 out of 10 by Bernard Dunn Don Franklin Ford - Service
What do you like about our products and services?

Fantastic customer service and appt time was precise and on time
Report a concern   February 9, 2025 — Rated 10 out of 10 by Kerry Radford Don Franklin Ford - Service
What do you like about our products and services?

Easy to get an appointment when you book in advance.

Report a concern   February 9, 2025 — Rated 10 out of 10 by Jason Segeleon Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Jordan did a great job. Very smooth and painless.

Report a concern   February 5, 2025 — Rated 10 out of 10 by Kathy Caudill Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Atmosphere is like home.... very friendly!
Great selection!
Multiple locations!
Report a concern   February 5, 2025 — Rated 10 out of 10 by S.M. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Love dealing with Ross when we buy cars. The service department always repairs any problem we have.

Report a concern   February 5, 2025 — Rated 10 out of 10 by Julia Adkins Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

The entire staff was very professional and friendly. Cody was the salesman that took care of us. He did a great job! He was very knowledgeable about the truck we bought and was friendly and polite. We are very pleased with the truck.

Report a concern   February 5, 2025 — Rated 10 out of 10 by Bradford Jessie Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Customer Service

Report a concern   February 5, 2025 — Rated 9 out of 10 by M.C. Don Franklin Ford - Service
What do you like about our products and services?

Warranty

Report a concern   February 5, 2025 — Rated 10 out of 10 by James Morris Don Franklin Ford - Service
What do you like about our products and services?

The salesman has done everything he possibly could to help in the time of need.
Report a concern   February 4, 2025 — Rated 10 out of 10 by A.B. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

All around great.

Report a concern   February 4, 2025 — Rated 9 out of 10 by Russell Detherage Don Franklin Ford - Service
What do you like about our products and services?

Employees are friendly and they are prompt with scheduled service. They will also listen to me when I voice a concern with my vehicle and check things they wouldn't on a normal service.
Report a concern   February 4, 2025 — Rated 9 out of 10 by L.C. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Have had good luck with the service department in Russell Springs after I bought my last car from you. The salesman Scott at Columbia has been very friendly and informative about what vehicles you have in stock.
Report a concern   February 4, 2025 — Rated 10 out of 10 by L.W. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Excellent customer service, made the whole process smooth and flawless!

Report a concern   February 4, 2025 — Rated 10 out of 10 by J.H. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Very friendly

Report a concern   February 4, 2025 — Rated 10 out of 10 by R.R. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

The sales people were very helpful

Report a concern   January 31, 2025 — Rated 10 out of 10 by Maxine Walker Don Franklin Ford - Service
What do you like about our products and services?

Service after the sale makes me a returning customer.
Report a concern   January 31, 2025 — Rated 9 out of 10 by C.C. Don Franklin Ford - Service
What do you like about our products and services?

Get in and get out Good

Report a concern   January 31, 2025 — Rated 10 out of 10 by L.H. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Salesman Adam Capps was very polite and very helpful in getting my truck ready as quickly as possible , was very helpful in working with me and my work schedule. Good man
Report a concern   January 31, 2025 — Rated 10 out of 10 by R.K. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

I really appreciate the Franklin family’s drive to provide great vehicles and the effort they go through to get them.
Report a concern   January 30, 2025 — Rated 10 out of 10 by L.L. Don Franklin Ford - Service
What do you like about our products and services?

Quick service
Report a concern   January 30, 2025 — Rated 10 out of 10 by L.C. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Adam Capps with Don Franklin Ford in Columbia Ky is the best!
Report a concern   January 29, 2025 — Rated 10 out of 10 by M.W. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Adam was great to work with very helpful

Report a concern   January 28, 2025 — Rated 10 out of 10 by L.C. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Adam Capps
Report a concern   January 28, 2025 — Rated 10 out of 10 by J.H. Don Franklin Ford - Service
What do you like about our products and services?

Last service was much improved and smooth. I was well pleased with everything .
Report a concern   January 28, 2025 — Rated 10 out of 10 by Thomas Palmer Don Franklin Ford - Service
What do you like about our products and services?

I have been pleased with the service I have been given each and every time I have come

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