Customer Testimonials

We like that everyone is friendly and helpful and it's easy to schedule an appointment for service.

Friendly and they answered all my questions and help me with what I was looking for in car or truck

Feel they are honest. Don't get that in dealer ships often.

Our salesman made our experience, purchasing a vehicle, a breeze! He was very patient and friendly! 10/10 will recommend him to our friends and family!!

I like the service I get after the sell. I like the service that I get from your service department

Quality work easy to work with

Very clean product, and Very nice sales people!!

Friendly competent service

Guy at the desk was very helpful

Friendly and fast

Very friendly service

I like the quality of Ford in general. The service department is great…Very friendly and informative. The chairs in the waiting area are ragged and I think y’all can afford to replace or reupholster them. Other than that, keep up the good service!

Ford has really put together a great product in the exsplorer and the F-150 trucks that is on the road . And the service at Franklin is one of the best at taking care of your vehicles and explaining what the objective is with what needs to be done to the customer

I had a great experience at Don Franklin Ford in Columbia, Kentucky. From start to finish, the team was professional, helpful, and straightforward. Jordan Mann, my salesman, made the process easy—he was knowledgeable, respectful of my time, and didn’t pressure me at all. Jason in finance helped walk me through the paperwork clearly and made sure I was comfortable with everything before moving forward. And a big thanks to Lance, the manager, for making sure everything went smoothly. It’s clear that customer service is a priority at this dealership. I’d definitely recommend Don Franklin Ford to anyone looking for a solid buying experience.

Like your vehicles. Don't get service done. Only oil changes.

Cowboy makes it happen every time

We like the Columbia location the Glasgow location sucks

Great

People are very nich to work with and get work done on time !!

I have been very happy with the products and services every time I have taken my care to Don Franklin’s. They have always been friendly and knowledgeable.

Friendly and helpful service

Courteous service writers

I purchased a Ford Expedition and it’s just amazing. Love all the new features. Mr Stern’s explained and showed how to use all the features that came with the vehicle. The sales experience was pretty smooth and very professional.

Good service

Great Ford/Lincoln quality care.
Great staff of Service Dept.

The people are great . The services seem appropriate to the problem presented .

Super friendly. Adam was accommodating!!!

It does not appear that the sale’s atmosphere at Don Franklin in Columbia, KY is one where the customer is squeezed and played by a sales team. I have been to dealerships where very deceptive tactics are used and I will not purchase from such a dealership. Anyone who has been in the business for a bit knows of what I speak.

The reason I returned to Ford as a customer is the Maverick as a “forward looking” product. Ford was innovative when seeing the open market niche and innovative when using existing tooling to keep the price down.

Another reason I returned to Ford has to do with the reason I left. I like that they are standing behind their products with recalls. They should have recalled some of their products in the past instead of just letting the customer eat the costs of engineering mistakes.

Adam- my cars salesman made the whole process of purchasing my truck very easy. Easy to work with, wasn’t pushy through the process like the common misconception car sales people can have. All around a good experience and he did a great job

Very easy process to get a vehicle and great customer service