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Customer Testimonials
I like the sales people as well as the administrative staff. Based on my previous experience I am sure the service staff will also preform very well. I do have an issue with the vehicle I purchased. I have the Ford Lightning Flash with the extended battery. The vehicle does not provided the mileage per charge as advertised. The estimated mileage is listed as 320. However, I am getting approximately 260 miles per charge. I do not normally have jack rabbit starts, speed, or stop at the last minute. In previous vehicles I usually equal or exceed the EPA estimated MPG. I don't know if the big battery in this vehicle could or has developed a memory. I currently have 742 miles on the vehicle.
Franklin prides themselves on customer service and satisfaction.
Larry is so helpful! I had called prior to contacting him and I was told to call Nissan because ford was booked until after Christmas. I contacted Nissan and they told me they were full also and didn’t know what to tell me! I called back to Ford and spoke with Larry and he picked up my auto that day for a service!… thanks Larry!… he’s the best!
Don Franklins associates has really helped when we had a question or problem and we are pleased with the vehicles we have bought from them over the years
Timely
Prompt courteous service by the best people in the business! Speaking from someone who’s used multiple dealerships across Missouri, Indiana and Kentucky!
Fast service Cody was great to deal with
Excellent product and friendly service
Welcoming and friendly
Great service from Ross. Thank you!!
speedy work and great service
I appreciate the help adam gave and his willingness to find what I was looking for.
Plenty of selections
I’ve been buying vehicles from Don Franklin for many years and I’ve always been very satisfied not only with the products but also the customer service and the sales
Service was done quickly, the service manager’s were very courteous also.
Adam Capp is the best,your service department is the best. Ford trucks Rock!
Friendly clean and got the job done quickly
Quick in and out
Friendly and accurate. Honest
I have purchased our last 4 vehicles from Don Franklin because the business is so easy to work with! Service department in Campbellsville is top notch!
Good price
Friendly people great services good quality parts, prices and vehicles
They have always worked with me to accomplish what needed to be done.
Adam Capps was hands down an amazing person to work with! He went well above and beyond my expectations! Would highly recommend going to see him on your next new used vehicle! You will not be disappointed.
Great and fast s
Professional, accurate, and trustworthy.
Adam Capp is the best!!
I appreciate that Don Franklin stands behind their vehicles and Adam Capps always treats us great!
Two Enthusiastic Testimonials for The Don Franklin Auto Group!
When it comes to outstanding car-buying experiences, Don Franklin Auto Group truly stands out. From the moment we entered their dealership, we were welcomed with warmth and respect, instantly making us feel like part of their family. The team’s remarkable service exceeded our expectations. They took the time to understand our needs and offered a relaxed, pressure-free environment that empowered us to make informed decisions. The personal attention we received from the staff was not just a service, but a genuine care that made us feel valued.
We extend our sincere gratitude to Tim Harwick for transforming our car-buying journey into something extraordinary. His professionalism and unwavering dedication to customer satisfaction are unmatched. Tim didn’t just facilitate a seamless purchase; his thoughtful follow-ups months later demonstrated how much he cherishes his customers. His commitment to customer satisfaction is a testament to the unique qualities of the 27 Don Franklin Auto Group dealerships, instilling confidence in every potential buyer.
Our appreciation extends beyond our personal experience. We want to highlight a story about a family friend who enjoyed working with Dan Franklin. During their visit to see us in Columbia, KY, our friend explored the Ford dealership in Columbia to look at SUVs. Dan's exceptional hospitality left an indelible mark.
This experience with Dan Franklin highlights the exceptional service at this dealership. After returning to Austin, TX, our friend couldn’t stop praising Dan's professionalism and attentiveness, grounded in Christian values. This admiration inspired him and his wife to purchase a their SUV from Don Franklin Auto Group in Columbia, Kentucky right from their home in TX. Dan’s dedication to ensuring a smooth and enjoyable buying process—from providing personalized support during their shopping experience to arranging for the SUV's delivery to their home in Cedar Park, a suburb of Austin, TX—truly sets Don Franklin Auto Group apart.
Whether Tim Harwick makes you feel valued long after the sale or Dan Franklin goes above and beyond for a long-distance customer, this dealership exemplifies what it means to prioritize the customer. They don’t just sell cars; they build relationships grounded in trust, respect, and unwavering dedication to excellence. They treat their customers as they would like to be treated themselves.
For anyone seeking more than just a dealership—an experience that inspires confidence and makes you feel genuinely appreciated—we wholeheartedly endorse the Don Franklin Auto Group. They offer exceptional vehicles and an extraordinary way of doing business. We encourage you to visit their dealership and experience their exceptional service for yourself.
With appreciation,
P.J. & Deborah Hicks
Columbia, KY
Ross is great he answers all the questions and friendly and not pushy.