Customer Testimonials

Stand by the product

All of it!!!!

Friendly employees

Great service

Professional work. Kind thoughtful employees

The employees are very polite and will go out of their way to ensure the customer is satisfied with their purchase. If they don’t have what you are looking for, they will find it for you.
Adam Capps texted me Happy Birthday 3 years after I bought my truck! He and that entire crew deserve a raise! lol
I totally recommend Don Franklin Auto and I will do business with them in the future.

Product was great. Services war very good

Friendly and knowledgeable staff

Very friendly and not a lot of wait time when I took my vehicle for an oil change.

Highly recommend

Ross has been excellent to work with both times I’ve bought a vehicle from Don Franklin. He has gone above and beyond “today’s” typical customer service and that’s the PRIMARY reason I bought from DF. I was actually about to write a check at another dealership in TN when he hustled to get the best deal he could on a vehicle outside of his location. Customer service in Columbia from sales to service has been great! The lady in finance in Somerset (Amber maybe?) also had excellent customer service. When we discovered 3rd row didn’t have car seat hooks, she immediately began searching the internet for help! Not her “job” but she jumped in it to help. Ross and Amber both are to be commended and should be used as examples for Don Franklin as a whole as to what a repeat customer like myself expects, appreciates and will continue to work with.

I have NEVER owned a Ford prior to today’s purchase of my 2021 Explorer. All of my family has always driven Chevy vehicles. My daughter and son-in-law introduced me to the Fords. I was surprised with the ease of handling and the amenities available on the vehicle I tested and purchased. I had previously purchased a Honda Odyssey at your business. Ross was my salesman and I trusted him and still consider him a family friend to this date. He was not working when my daughter arranged for the deal with the Explorer I bought. Jordan was the salesman for this deal and I learned to trust him also. All personnel I encountered were great.

We have always been able to get the sales person to work with us and help us find exactly what we are looking for.

U all are good to work with and a very great sells team

It is always a pleasant experience, quick and easy

Salesman very good to deal with, large selection!

We have purchased four vehicles from Don Franklin - satisfied every time. All employees go out of their way to meet our needs before and after the sale. Their service department is fantastic. Great family business!

Loved the ease of getting my SUV in for service. Friendly and respectful service staff at their Columbia location.

Salesman was easy to work with and was a genuinely good person as are the owners (the Franklin Family) of the business.

Adam is the most responsive sales person we’ve encountered. He stayed in contact throughout the process and was always very helpful and available. Very good experience.

Products are good. Service is great. Prices are too high

Appt time was on point
Quickly got to my repairs

Adam Capps is a very dependable reliable salesman and works very well with helping find what vehicle meets the need you are looking for very personable and honest and looks out for the customers best interest we so appreciate his always friendly response and prompt action

Adam Capps

Great customer service and great environment.

Try very hard to earn your business..

Very nice and helpful was pleased with the service so far I will see how everything goes in the future. Thanks.

Service department is very responsive to specific requests.

Great service, And very professional.

Employees are very helpful wonderful group of people.