Don Franklin Columbia Ford
576 Hudson Street
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   January 20, 2025 — Rated 10 out of 10 by Sarrah Loy Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Everything and everyone are great

Report a concern   January 20, 2025 — Rated 10 out of 10 by Arthur Hendricks Don Franklin Ford - Service
What do you like about our products and services?

I have always had good service from the Columbia Ford dealership. I am disappointed in Ford themselves knowing that components are only making it to the 60-70k miles and just out of warranty. Please offer General wash for service vehicles.

Report a concern   January 19, 2025 — Rated 10 out of 10 by Johnny Hale Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

I have owned 32 new Fords so I like the product. Don Franklin is a family-owned business and has a friendly sales staff. The process is quick and easy. They do what they say they will do.

Report a concern   January 19, 2025 — Rated 10 out of 10 by G.W. Don Franklin Ford - Service
What do you like about our products and services?

Quality of repair

Report a concern   January 19, 2025 — Rated 10 out of 10 by Scotty Pierce Don Franklin Ford - Service
What do you like about our products and services?

Good quality, friendly service.

Report a concern   January 19, 2025 — Rated 10 out of 10 by Brenda Devore Don Franklin Ford - Service
What do you like about our products and services?

I couldn’t of asked for a better service!

Report a concern   January 19, 2025 — Rated 10 out of 10 by Angela Copas Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Personalized courteous service. My new go-to for my vehicles.

Report a concern   January 17, 2025 — Rated 10 out of 10 by Steve Best Don Franklin Ford - Service
What do you like about our products and services?

Friendly customer service!

Report a concern   January 16, 2025 — Rated 10 out of 10 by Dustin Mattingly Don Franklin Ford - Service
What do you like about our products and services?

Was a great experience. Great consumer service and experience. With friendly people upfront

Report a concern   January 16, 2025 — Rated 10 out of 10 by Roy Howard Don Franklin Ford - Service
What do you like about our products and services?

Friendly staff and the lifetime power train warranties

Report a concern   January 15, 2025 — Rated 10 out of 10 by J.H. Don Franklin Ford - Service
What do you like about our products and services?

You deliver what you advertise.

Report a concern   January 14, 2025 — Rated 10 out of 10 by K.S. Don Franklin Ford - Service
What do you like about our products and services?

Great service and staff.

Report a concern   January 14, 2025 — Rated 10 out of 10 by L.D. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

They went above and beyond for me.

Report a concern   January 14, 2025 — Rated 10 out of 10 by Paul Hurst Don Franklin Ford - Service
What do you like about our products and services?

Everybody at your dealership has been very nice to work with. I recommend you to everyone I can.

Report a concern   January 14, 2025 — Rated 10 out of 10 by Benjamin Pedigo Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

We loved our experience with Don Franklin! This is the second vehicle we’ve purchased from here with Adam Capps and we’ve had a great experience both times. Good communication and service every time!

Report a concern   January 14, 2025 — Rated 10 out of 10 by B.C. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Fair deals and good staff

Report a concern   January 14, 2025 — Rated 10 out of 10 by Jerry Dunbar Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Dealing with Don Franklin makes me feel like you all are a family. For me that's comforting.

Report a concern   January 10, 2025 — Rated 10 out of 10 by Lori Pierce Don Franklin Ford - Service
What do you like about our products and services?

Affordable and friendly!

Report a concern   January 9, 2025 — Rated 10 out of 10 by Ricky Marcum Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Amazing people to buy from. Willing to help at anytime.

Report a concern   January 8, 2025 — Rated 9 out of 10 by J.L. Don Franklin Ford - Service
What do you like about our products and services?

Everything

Report a concern   January 8, 2025 — Rated 10 out of 10 by T.D. Don Franklin Ford - Service
What do you like about our products and services?

Curtis P answered all my questions and was very helpful

Report a concern   January 7, 2025 — Rated 10 out of 10 by A.T. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Sales and service were outstanding.

Report a concern   January 7, 2025 — Rated 9 out of 10 by Paul Sandusky Don Franklin Ford - Service
What do you like about our products and services?

Great service department always willing to assist you with your questions and scheduling.

Report a concern   January 7, 2025 — Rated 10 out of 10 by Kenneth Holland Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Transaction was smooth and everyone worked to make sure things were just as we agreed.

Report a concern   January 4, 2025 — Rated 10 out of 10 by Stan Harlow Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Excellent vehicle quality & good customer service!

Report a concern   January 3, 2025 — Rated 10 out of 10 by H.L. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Y’all try to satisfy the customers and go beyond to help

Report a concern   January 3, 2025 — Rated 10 out of 10 by J.H. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Quality product : FORD RANGER
Excellent service
Salesman Ross Schambon was very helpful
No pressure salesperson
Everyone at dealership was friendly and willing to help.
I would recommend Don Franklin Dealership
In Columbia Ky

Report a concern   January 3, 2025 — Rated 9 out of 10 by R.S. Don Franklin Ford - Service
What do you like about our products and services?

I feel like they do the best job helping me care for my truck

Report a concern   January 3, 2025 — Rated 10 out of 10 by Carole Thomas Don Franklin Ford - Service
What do you like about our products and services?

I trust the service guys to take care of my vehicle

Report a concern   January 3, 2025 — Rated 10 out of 10 by J.H. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Quality product
No pressure salesperson
Dealership goes above and beyond
I'm really pleased on the whole experience


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