Customer Testimonials
The staff at the Glasgow location are always so friendly and helpful! My last service was scheduled on a Saturday and Kendall let me knoopening soon and I could get my vehicle serviced there (I live in Bowling Green) if I didn’t want to drive to Glasgow. I called the Kia (BG) on a Saturday and couldn’t get anyone to answer the phone. I tried calling another day during my planning and was told by the receptionist that in order to schedule an appointment for an oil change, I would need my VIN number! I explained that I never needed that before and that I didn’t have that with me. I asked if most people kept their VIN number on them? She then tried to “explain” places where I could find it (not that I was asking for this information). I then stopped her and told her that I would just drive the 30 minutes to Glasgow where they have better customer service. I have actually worked in customer service and I am an elementary school teacher. The people who are working with the customers are very important! This single interaction makes me not want to go to the Don Franklin Kia, even though it is in the same town that I live. I would rather drive 30 minutes to Glasgow, where I am welcomed. They were so accommodating when scheduling my appointment and I love that Kendall and Debbie have been working there since I have been going. They are the Best!
Everyone is so professional and friendly
The professionalism
The quality
Quickness of the service
And the service manager was great.
Fast, , efficient, and professional service.
Andera was very nice and helped anyway she could without any pressure.very good sales lady.
Always on time , and gets it done quickly. People at the desk and the service men are always polite and friendly. .
Been my dealer for many years! Always easy to work with
Great service by the Franklin family
Good service department and very friendly
Their attention to detail, and willingness to help.
Quick, professional service. Purchased jeep in Florida, minor warranty work performed in Kentuchy. Thanks
Very helpful
I have bought four trucks from Don Franklin. Everyone has been a professional and bent over backwards to make the process of buying a vehicle easier after every visit a true professional team.
Service department is awesome. They keep me updated on the work being performed.
When we bought the Pathfinder, we were never pressured and were treated nicely. Your representative brought the vehicle to our house two and a half hours away, letting us sign all the paperwork on our front porch. Then yesterday I brought it back for service and the young men in the service department were extremely helpful and polite.
You guys are awesome!
Professional
It's friendly and good quality.
Was glad to see Chad there. Great service.
I am able to make appointments that work with my schedule in a timely manner.
Amazing staff in all departments
They are friendly and glad to help solve your problems.
The ease of making an appointment!
The kindness of the people who work there.
Fast dependable service!
The excellent products and service.
Dan was exceptionally nice and accommodating made our service call go smoothly.
Love the people in service !!!
I love the 2026 palisades.
Super fast service and really nice to work with
Can’t beat 10/10
The gentleman at the counter took extra steps with see what was wrong with my heated seat button. He went out of his way to make sure that I was taken care of.
Our sales rep Nik was absolutely amazing! Everyone we talked to that day was amazing!