Customer Testimonials
Luke at Russell springs does a great job.
I like to trade locally real satisfied with my salesman she didn’t wouldn’t pushy. I don’t like people be real pushy. She was really good with me. I just I like don’t like a lot of BS and she she’s all right. Y’all need to keep Nikki. She keeps your nerves calm she just told you what she got shows you what she get and you make your own man up no push I like it you and Nikki a five star.
From sales to service it’s always been awesome
Service is great and employees are friendly and helpful
Don Franklin has a friendly, courteous staff. They take of problems quickly and efficiently.
The customer service
I feel I’m dealing with someone who actually cares. I understand it’s their job, however they care about the person buying the car. I know we all work for money at our jobs, however, I never feel pressured, rushed or taken advantage of. I’ve bought two vehicles from there. Ive always felt like I got a fair deal .
Everyone is friendly and seems to like their jobs. Service people are great and i get excellent work on my vehicles.
Quick and courteous service
Customer service friendly
Staff is nice. Efficient
Easy to schedule visits. Back the warranties well
It was my choice with no pressure either take what they offered or negotiate
Just to be able to drop off your vehicle and it will be taken care of.
This makes my 4 th Nissan a great service place
Easy to deal with. Done most of it over the phone cause I’m not close by. Stood by everything that was talked about over the phone.
Fast service and easy to schedule
Ty was extremely helpful and professional
Awesome
Oil changes are very affordable and quick
I got floor liners and mud guards
People
I like to deal locally and I like the Nissan Pathfinder vehicles specially the platinum. It’s the only way to go nice ride pretty reasonable off you. Nikki was good to deal with never pressured me. She wanted all she could get out of me, but she never pressure me. I appreciate that he’s a good salesman. I’d recommend for you.
Don Franklin Staff are a great team! I was very fortunate to work with Chris in the service department. He always was up front with the maintenance on my Pathfinder. I never had bought another vehicle without paying the first one off. However, last week I decided to meet with Jill about the possibility of purchasing a new Pathfinder while getting my oil changed. I never thought I would be leaving in a brand new Pathfinder with a considerable lower monthly payment. Jill is a 10 out 10! She was awesome to work with through the whole process. I also need to mention Walt, whom provides top of the line customer service. I will always be a Don Franklin Fan!
They were able to schedule my truck for oil change and tire rotation in a timely manner. Everyone was courteous and treated me with respect. The service team had the work completed quickly and notified we that it was ready for me to come and pick it up.
Very dependable
I’ve had a great experience every time I’ve been there. Everyone has been super nice and know what’s up. There’s never been an issue getting in for service even when I gave no notice. Thanks guy!
Loved the kindness and how quick and efficient they are
This is only my second service- everyone is nice and friendly- answers questions and excellent work on our vehicle.
The dealership staff was very knowledgeable. I think Ford is a good product and I will return for future services. Thank you, Gary Winningham.