Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   March 6, 2026 — Rated 9 out of 10 by Gerge Bowlin Don Franklin Columbia Nissan Service
What do you like about our products and services?

I like the report I get after the work is done. Not just the bill

Report a concern   March 6, 2026 — Rated 10 out of 10 by K.H. Don Franklin London Ford - Service
What do you like about our products and services?

James and Larry did a great job with my car very professional.

Report a concern   March 6, 2026 — Rated 10 out of 10 by Carlene Newton Don Franklin Campbellsville Service Department
What do you like about our products and services?

Service department super nice, explained all they were going to do!👍

Report a concern   March 6, 2026 — Rated 10 out of 10 by Rhonda Knight Don Franklin Columbia Nissan Service
What do you like about our products and services?

Quickly in and out on my lunch for oil changes

Report a concern   March 6, 2026 — Rated 10 out of 10 by David Greene Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

5th vehicle bought from you. Good service and excellent staff

Report a concern   March 6, 2026 — Rated 10 out of 10 by T.K. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Our sales guy, Ty, was the best! Very helpful and definitely will be doing more business with him

Report a concern   March 6, 2026 — Rated 10 out of 10 by B.L. Don Franklin Glasgow Service Department
What do you like about our products and services?

Good people

Report a concern   March 6, 2026 — Rated 10 out of 10 by Patricia Millikan Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Employee very nice and knowledgeable. Wait time was fast.

Report a concern   March 6, 2026 — Rated 10 out of 10 by M.L. Don Franklin Bardstown - Service
What do you like about our products and services?

Was done promptly. Everyone was friendly.

Report a concern   March 6, 2026 — Rated 10 out of 10 by V.I. Don Franklin Hardin County Ford Service
What do you like about our products and services?

Easy to schedule. Fast and courteous service.

Report a concern   March 6, 2026 — Rated 10 out of 10 by Jean Warren Don Franklin Somerset KIA Service
What do you like about our products and services?

The guys there are always friendly and helpful.

Report a concern   March 5, 2026 — Rated 10 out of 10 by Jeffrey Graham Don Franklin Somerset KIA Service
What do you like about our products and services?

Very friendly customer service and RESPECT

Report a concern   March 5, 2026 — Rated 10 out of 10 by Amanda Gooch Don Franklin Somerset KIA Service
What do you like about our products and services?

Everyone is friendly, I am always informed of everything going on while I wait!

Report a concern   March 5, 2026 — Rated 10 out of 10 by E.P. Don Franklin Columbia Nissan Service
What do you like about our products and services?

The staff are very knowledgeable and courteous, plus they were very efficient and helpful.

Report a concern   March 5, 2026 — Rated 10 out of 10 by G.S. Don Franklin London Ford - Service
What do you like about our products and services?

Professional, efficient and friendly service is the norm here.

Report a concern   March 5, 2026 — Rated 10 out of 10 by E.B. Don Franklin Somerset KIA Service
What do you like about our products and services?

The service staff was excellent. Very kind and attentive. They got me in and out in a timely manner and I will definitely come back!

Report a concern   March 5, 2026 — Rated 10 out of 10 by Danny Cheatham Don Franklin Bardstown - Service
What do you like about our products and services?

I like the Chevrolet product and the service is always to my satisfaction.

Report a concern   March 5, 2026 — Rated 10 out of 10 by M.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Everything is always quick and efficient and the staff are kind and understanding.

Report a concern   March 5, 2026 — Rated 10 out of 10 by S.M. Don Franklin Somerset KIA Service
What do you like about our products and services?

The technicians check everything out and make sure it's done correctly. They are very helpful and kind.

Report a concern   March 5, 2026 — Rated 10 out of 10 by Brittany Montgomery Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Able to schedule from the app on my phone, quick check-in, enjoyable atmosphere, while waiting for my vehicle, and the staff was very polite

Report a concern   March 5, 2026 — Rated 10 out of 10 by W.C. Don Franklin Glasgow Service Department
What do you like about our products and services?

Friendly service

Report a concern   March 5, 2026 — Rated 10 out of 10 by C.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

They are knowledgeable and friendly. Plus, the customer wait area is very clean as well as the restrooms.

Report a concern   March 5, 2026 — Rated 10 out of 10 by A.S. Don Franklin Somerset KIA Sales
What do you like about our products and services?

Very helpful!

Report a concern   March 5, 2026 — Rated 10 out of 10 by Grant Kidd Don Franklin Monticello Service
What do you like about our products and services?

Dale Hansford is the man!

Report a concern   March 5, 2026 — Rated 10 out of 10 by D.B. Don Franklin Monticello Service
What do you like about our products and services?

Everything is done well on a prompt manner.

Report a concern   March 5, 2026 — Rated 10 out of 10 by Shelby Muntean Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Catarina is always a delight to sit with & talk about my next vehicle. I provide her my wants & needs in a vehicle & around what pricing and she always finds me a perfect fit. Everyone there is friendly & willing to help. The financial process is easy & well explained.

Report a concern   March 5, 2026 — Rated 9 out of 10 by T.E. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

I like the quality of Lincoln products and the service I receive when I have the need of a vehicle repair.

Report a concern   March 5, 2026 — Rated 10 out of 10 by Kushal Ballivada Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

See I e

Report a concern   March 5, 2026 — Rated 10 out of 10 by Julie Myers Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Reliable and safe

Report a concern   March 5, 2026 — Rated 10 out of 10 by T.L. Don Franklin London Ford - Service
What do you like about our products and services?

Service department is great. Will get you in and out quickly


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