Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   May 24, 2026 — Rated 9 out of 10 by R.V. Don Franklin Glasgow Service Department
What do you like about our products and services?

My warranty

Report a concern   May 24, 2026 — Rated 10 out of 10 by B.T. Don Franklin Somerset KIA Sales
What do you like about our products and services?

Really enjoy working with Chris k and I'm just sorry I couldn't get the vehicle but it's hard when you live on the fixed income

Report a concern   May 24, 2026 — Rated 10 out of 10 by A.G. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Great service department!

Report a concern   May 24, 2026 — Rated 10 out of 10 by Henry Tinoco-Patino Don Franklin Auto
What do you like about our products and services?

Friendly and very helpful

Report a concern   May 24, 2026 — Rated 10 out of 10 by R.J. Don Franklin Somerset KIA Service
What do you like about our products and services?

Friendly, knowledgeable and timely

Report a concern   May 24, 2026 — Rated 10 out of 10 by D.L. Don Franklin Corbin CDJR Service
What do you like about our products and services?

Professional and friendly service, products that last

Report a concern   May 24, 2026 — Rated 10 out of 10 by M.P. Don Franklin Somerset KIA Service
What do you like about our products and services?

Everyone is always friendly and the job is done correctly and promptly.

Report a concern   May 24, 2026 — Rated 10 out of 10 by Barbara Douglas Don Franklin London Ford - Service
What do you like about our products and services?

Very friendly & professional

Report a concern   May 24, 2026 — Rated 10 out of 10 by D.N. Don Franklin Corbin CDJR Service
What do you like about our products and services?

The Corbin location always takes care of all my questions and issues. The staff are both knowledgeable and friendly.

Report a concern   May 24, 2026 — Rated 10 out of 10 by Jerry Sexton Don Franklin Somerset GM Service Department
What do you like about our products and services?

Service is a part of this dealership where you just trust is going treat your vehicle like its one of their own. I just get comfortable in their waiting area ant trust tgem do tgeir best.

Report a concern   May 24, 2026 — Rated 10 out of 10 by D.H. Don Franklin London Ford - Service
What do you like about our products and services?

Very courteous workers and quick

Report a concern   May 24, 2026 — Rated 10 out of 10 by M.H. Don Franklin Glasgow Service Department
What do you like about our products and services?

Customer Service was great. Kendyll went above and beyond to help.

Report a concern   May 24, 2026 — Rated 10 out of 10 by G.S. Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

GM man through and through
Top quality people

Report a concern   May 23, 2026 — Rated 10 out of 10 by S.H. Don Franklin KIA Bowling Green Sales
What do you like about our products and services?

Every thing was phenomenal

Report a concern   May 23, 2026 — Rated 10 out of 10 by C.C. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Very professional service. Timely with appointments.

Report a concern   May 23, 2026 — Rated 10 out of 10 by V.S. Don Franklin Somerset KIA Service
What do you like about our products and services?

Service is prompt.

Report a concern   May 23, 2026 — Rated 10 out of 10 by T.L. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

The people are very friendly and informational

Report a concern   May 23, 2026 — Rated 10 out of 10 by Brett Young Don Franklin Monticello Service
What do you like about our products and services?

Always helpful and professional

Report a concern   May 23, 2026 — Rated 10 out of 10 by G.C. Don Franklin Glasgow Service Department
What do you like about our products and services?

Always good service. Friendly staff. Always makes one feel comfortable and welcome.

Report a concern   May 23, 2026 — Rated 10 out of 10 by Dortha Miller Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The best service writer I have ever dealt with! Jennifer and Josiah treat me as if I were their mother trying to get repairs done!
The workmanship has been exemplary! Parts department might need a little attention as an appointment was made but parts were not ordered to complete job. Other than that all good !!

Report a concern   May 23, 2026 — Rated 10 out of 10 by John Harris Don Franklin Bardstown - Service
What do you like about our products and services?

I recently brought my Kia in for service and was pleased with the service and the professional staff.

Report a concern   May 23, 2026 — Rated 9 out of 10 by J.B. Don Franklin Somerset KIA Service
What do you like about our products and services?

I like the service and the car

Report a concern   May 23, 2026 — Rated 10 out of 10 by T.B. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

It was adequate, I didn't know that lock wheel nuts could swell until I came in today, preventing me from having my tires rotated. I'll take them off and replace them with new ones. Thanks.

Report a concern   May 23, 2026 — Rated 10 out of 10 by W.M. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Very quick, and very courteous.

Report a concern   May 23, 2026 — Rated 10 out of 10 by R.T. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

Knee slapping deal

Report a concern   May 23, 2026 — Rated 10 out of 10 by M.S. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Everything

Report a concern   May 23, 2026 — Rated 10 out of 10 by P.C. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

They do what they say they will do!

Report a concern   May 23, 2026 — Rated 10 out of 10 by W.F. Don Franklin Corbin CDJR Service
What do you like about our products and services?

Employees are very helpful and friendly

Report a concern   May 23, 2026 — Rated 10 out of 10 by James Caulk Don Franklin Campbellsville Service Department
What do you like about our products and services?

Great Dealership and Service that really cares about you vehicle

Report a concern   May 23, 2026 — Rated 10 out of 10 by J.H. Don Franklin London Ford - Service
What do you like about our products and services?

That the guy came out to our table and talked to us about everything they did in the service department to our car.


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