Customer Testimonials
Extremely good customer service. And also very fast service.
Everyone was very welcoming and friendly.
The salesman and others were really nice !!
They did a thorough check of my vehicle issue and gave the honst assessment that I should take it their Buick store since it could be serious.
Professional
They always get me right in and fast service.
Best dang place in Kentucky to get a car serviced! The advisors are 2nd to none!
First time I went there they washed my car. Is that just a one time thing?
Customer service was fantastic. Koye was awesome and got me in a new to me vehicle. Couldn’t be happier
Always great service and friendly people
The staff was extremely friendly and welcoming made me feel like I was talking to family as they walked me through the process, even connected my phone to the car for me before I left.
Fast and friendly.
Service team was professional - service was quick and competitively priced.
Sales staff were fabulous
I have been at DON FRANKLIN customer for many years and have bought multiple vehicles from them. We’ve always been able to trade and I have felt like I have always got a pretty good deal.
I like being able to come in early for service. Promise made, Promise kept. You got me finished exactly when you said that you would.
The guys in service did a good job in locating the problem with our vehicle and researching some service bulletins to bring the vehicle up to date
Thank you
Professional and always very helpful
Dry polite and knowledgeable of services
Very helpful and service was quick and easy
Great service and pricing
Quick and reliable
Great customer service
I had a stereo amplifier problem, I was near the dealership, I started smelling melting wires and seeing a bit of smoke, I thought the truck was going to burn. I went inside and said I need help my truck is smelling like burning wiring, and they said get it in the garage door and they smelled it before I got in the door. There was 3 or 4 on it in a second, they was waiting on me when I pulled in. They quit everything and went in on my truck immediately !! This was about 4pm, they found, and fixed it by 4pm next day!!! The truck was bought there August 12th and ad about 2600 miles on it only. They used some tool I’m thinking they called a THERMO, or something that sounded like that, find the problem, ordered the new amplifier, and called me by 4pm the next day and said PAUL, YOUR TRUCK IS READY TO GO IF YOU WANT TO COME IN AND PICK IT UP !! Now if that’s not professional service I don’t know what is !! Has worked flawlessly ever since. Larry Scalf, I think is his name, he’s great, your internet sales lady is so nice, and knows her job well too, she’s looking for me a great condition, mid mileage Escape bout 3–4 yrs old right now. In summary, I’ve been in a lot of dealerships, worked at 2 myself, and two used car lots too, but, the two dealerships I worked at don’t even compare. It seems Don Franklin is definitely in a league above all others. When I buy another, it will be from Don Franklin of London !!!! And last, they provided me with a loaner, white 2023 Escape like brand new, 15,000 miles, and just luckily I guess, I was already looking for a great used small suv anyway. After driving the escape, it’s now the one I want, so I asked Dawn to find me one. iIt was professional service done perfectly, and in record time. All I can say is thanks for everything y’all done for meee !!! I can’t see it being done any BETTER anywhere else !!! I’m guessing that’s why Don Franklin dealerships are EVERYWHERE !!! Thank everybody for me, as well as Mr. Frankie Marcum, he was the salesman that sold me the Ranger, he’s awesome as well. I don’t think SERVICE could get any better. And, I LOVE my new Ranger !!!!! Thank you so very much……Paul White.
Brent and his team were super nice. Helped me get the car that I’ve been looking for.
Just like working with family
Taken care of my nissan very well
Fair negotiation
It’s so easy to make appointments and I get reminders in my email. They’re always ready for me at my appointment time and the service is fast. I like being made aware of possible future service and prices are given.
From Sales to Service every person i have come in contact with have been amazing! It has been an absolute joy to work with Don Franklin and would purchase again in a heart beat!