Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   February 13, 2026 — Rated 9 out of 10 by R.B. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Courteous service

Report a concern   February 13, 2026 — Rated 10 out of 10 by J.T. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Love them, keeps me coming back!

Report a concern   February 13, 2026 — Rated 10 out of 10 by P.C. Don Franklin London Ford - Service
What do you like about our products and services?

I like using motor craft products in my Ford. I was disappointed the car wash was not working.

Report a concern   February 13, 2026 — Rated 10 out of 10 by D.L. Don Franklin Auto
What do you like about our products and services?

Timely, very good work

Report a concern   February 13, 2026 — Rated 10 out of 10 by C.J. Don Franklin Columbia Nissan Service
What do you like about our products and services?

Top quality service, kind and considerate employees.

Report a concern   February 13, 2026 — Rated 10 out of 10 by J.P.R. Don Franklin Ford - Service
What do you like about our products and services?

Great customer service! They got me in right away, even though I called the same day. Fast service. Everybody was professional. Everybody was smiling! All my questions were answered about my upcoming maintenance on my vehicle. I will definitely keep coming back to this location.

Report a concern   February 13, 2026 — Rated 10 out of 10 by R.R. Don Franklin Corbin CDJR Service
What do you like about our products and services?

great customer service and great service on my truck! Would recommend to anyone and I will be back!

Report a concern   February 13, 2026 — Rated 10 out of 10 by D.M. Don Franklin London Ford - Service
What do you like about our products and services?

Easy scheduling work done in a timely manner

Report a concern   February 13, 2026 — Rated 10 out of 10 by Wendell Espy Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

I appreciate Your Representatives ability to communicate with your Customers. I have purchased 2 vehicles from your Dealership. So far, Mr. Bond and Lindsay in the Finance Dept have proven to be Professional when assisting customers. Thank You!

Report a concern   February 13, 2026 — Rated 10 out of 10 by D.W. Don Franklin Russell Springs Service
What do you like about our products and services?

I've had very good luck with vehicles and service.

Report a concern   February 13, 2026 — Rated 10 out of 10 by C.S. Don Franklin Somerset KIA Service
What do you like about our products and services?

Great service, fast and efficient.

Report a concern   February 13, 2026 — Rated 10 out of 10 by B.A. Don Franklin London Ford - Service
What do you like about our products and services?

It is convenient for me when I need service work.

Report a concern   February 13, 2026 — Rated 10 out of 10 by D.M. Don Franklin London Ford - Service
What do you like about our products and services?

Fast friendly service

Report a concern   February 13, 2026 — Rated 10 out of 10 by J.K. Don Franklin Russell Springs Service
What do you like about our products and services?

Very good and quick

Report a concern   February 13, 2026 — Rated 10 out of 10 by V.M. Don Franklin Hardin County Ford Service
What do you like about our products and services?

Great service and laid back staff that do a great job and keep you posted on your service. I would definitely come here again for service!!! Kudos!!

Report a concern   February 13, 2026 — Rated 10 out of 10 by Benjamin Graves Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Don Franklin has an extensive inventory and a seamless process when buying a car. The service is top notch as well.

Report a concern   February 13, 2026 — Rated 10 out of 10 by Jan Lambdin Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

Ethan Mullins was very knowledgeable and professional. He answered all my questions and followed up with a phone call.

Report a concern   February 13, 2026 — Rated 10 out of 10 by M.M. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Very informative about questions about my vehicle.

Report a concern   February 13, 2026 — Rated 9 out of 10 by Thomas Cleverley Don Franklin Lexington Nissan - Service
What do you like about our products and services?

We've been very happy with the service that DF has performed on our 2011 Pathfinder. We've purchased a 2019 Frontier and a 2021 Titan when we were looking for vehicles.

Report a concern   February 13, 2026 — Rated 10 out of 10 by N.D. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very professional, very courteous

Report a concern   February 13, 2026 — Rated 10 out of 10 by M.I. Don Franklin London Ford - Service
What do you like about our products and services?

The service

Report a concern   February 13, 2026 — Rated 10 out of 10 by R.S. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great service!!

Report a concern   February 13, 2026 — Rated 10 out of 10 by S.Z. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Service advisor Jennifer is very pleasant to work with.

Report a concern   February 13, 2026 — Rated 10 out of 10 by K.F. Don Franklin London Ford - Service
What do you like about our products and services?

Service is excellent

Report a concern   February 13, 2026 — Rated 10 out of 10 by K.R. Don Franklin London Ford - Service
What do you like about our products and services?

Everyone is very professional and the service is great.

Report a concern   February 13, 2026 — Rated 10 out of 10 by Randy Hamm Don Franklin Bardstown - Service
What do you like about our products and services?

I'm new in town.actually I'm from indiana.moved here back in November of 25.this was my first time bringing my truck here to don Franklin's dealership.your team is very polite and fast at getting your vehicle in to service.i actually left to go have supper with my sister and her husband and I returned to see truck sitting outside and ready to go.and was totally surprised to see you washed my truck.boy it was dirty.i thank you for a great job well done by your crew.i will be back.thats a promise........randy hamm..

Report a concern   February 13, 2026 — Rated 10 out of 10 by B.C. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Employees and service

Report a concern   February 13, 2026 — Rated 10 out of 10 by J.H. Don Franklin London Ford - Service
What do you like about our products and services?

very good product and service friendly staff

Report a concern   February 13, 2026 — Rated 10 out of 10 by Donna Ransdell Don Franklin Bardstown - Service
What do you like about our products and services?

Their service department is excellent, they go out of their way to help, easy to make appts, not long wait time, super friendly, and of course no one likes to pay for car repairs but Don Franklin auto is very reasonable, and as a woman car issues are troubling but this place is wonderful, very appreciative of their help

Report a concern   February 13, 2026 — Rated 10 out of 10 by Jerry Ray Don Franklin Columbia Nissan Service
What do you like about our products and services?

Great people and quick service


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