based on 8964 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Patient attention and comfort. The nurses and Doctors are amazing!!!!
Muy buen servicio
Professional
Clean, nice smelling facility, courteous staff and highly professional doctors.
100% the best in everything - knowledge of what brought me to Baylor, customer service. Baylor fulfills my three Cs : caring, considerate, and committed!
When we arrived at the emergency room admissions desk the lady there was asleep. We woke her up and told her that I need to check in, she said something and then went back to sleep. We woke her up again and told her the same thing and she had me sign in and the pad to sign wasn't even on. She told us to take a seat and about 10 minutes later after she final woke up again she asked us if we needed to check in and she finally did so. I would suggest you get someone at the desk who can stay awake and be able to help someone promptly.
Every thing -- smooth registration, excellent lobby, friendly front desk, timely service, on top of every thing my doc and his staff are great.
Very friendly medical staff who describes to you what to expect fully
Everything great services and caring employees
Check in was easy. They recognized I was a fall risk so they took me in a wheelchair. Service was excellent although had to wait for doctor about 30-40 minutes
Great staff very professional
I am grateful for the outstanding care and support I received when I stayed at your hospital.
The Doctors, Nurses and Clerical personnel were all kind, courteous, professional and knowledgeable.
The facility clean, organized, with a relaxed atmosphere and calm lighting.
I wish you all the best!
Thank you!
Courteous and nice people
I am giving a 10 rating because my experience from start to finish was flawless. From the moment I checked in to the beginning of the induction process, my dedicated nurse, Carly, was exceptionally attentive, patient, and kind. This was my second pregnancy, and I truly appreciated having one nurse who managed my induction from start to finish. Her care and professionalism ensured that everything went smoothly. Following delivery, the nursing staff for baby and myself was not only professional but also highly knowledgeable and compassionate, providing exceptional care around the clock. Dr. Bradley is simply outstanding—words cannot express how grateful I am to have had her deliver my baby. I am deeply appreciative of the care I received and would highly recommend this hospital.
Great service from all hospital staff
customer service
punctuality
welcoming atmosphere
Everything was completed in a professional manner.
The staff
The facility
I was seen very quickly by 2 nurses and shortly afterwards by the Dr.
Quick and efficient.
Your staff is professional and courteous.
great service, great cafeteria, super nurses and techs, some of the best doctors anywhere.
Efficient, caring, quick, empathetic care and lots of trying to cheer me up in spite of my illness.
Efficiency, kindness.
Friend my staff. Didn’t have to wait a long time.
Very welcoming and clean facility. Staff was helpful and friendly, all seemed to enjoy working there. I had to wait over an hour before being called back for my procedure, but it was a pleasant place to wait.
Very clean, professional and no long wait🥰 I was out within 20 minutes!!! The entire staff was amazing!!!
Quick response and professionalism
They called me and telling me if I didn't pay my deductible before hand , they were gonna refuse me for surgery. It seems all they are worried about is money.
Attention was great