Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.0 out of 10 based on 4127 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 19, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone that cares for me, I believe were there because they had a calling. It was more than just a job for all of them.

Report a concern   October 19, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

The wait is not long before you know it your name is called out.

Report a concern   October 18, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendly and professional

Report a concern   October 18, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

I was given good care there.

Report a concern   October 18, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

All questions answered. I found every single employee and medical staff very professional and friendly.

Report a concern   October 18, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The facility and check-in process was very easy and friendly. The surgery was a success and the staff was very professional.

Report a concern   October 18, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Neat surroundings, professional, attentive and kind staff.

Report a concern   October 17, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

I was seen promptly by the doctor. He listened to my description of what happened. I was then examined. The doctor determined I needed a series of cat scans to better understand what if any internal injuries had occurred.
The doctor explained what those tests found and what he thought was the best treatment. The doctor, nurses, and staff treated me with respect and compassion. I felt that the treatment they provided was more than adequate to make me comfortable and satisfied with diagnosis and treatment plan

Report a concern   October 17, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Nurse was great!

Report a concern   October 17, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Good and prompt service
Competant staff

Report a concern   October 17, 2024 — Rated 8 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What could we do to improve?

Could provide more insight to post op care.

Report a concern   October 17, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

The staff was very caring and accommodating!

Report a concern   October 17, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Pleasant employees and comfortable waiting area

Report a concern   October 17, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone that took care of me and my baby were so kind!

Report a concern   October 17, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Everyone was very friendly and efficient.

Report a concern   October 17, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

I thought the service was great...treated you as a person...greatly appreciate that...

Report a concern   October 17, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone is very nice..makes you comfortable..they listen..& I have continued to have my 1-2 procedures there..

Report a concern   October 16, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Clean, nice facility. Friendly attentive staff. Very organized.

Report a concern   October 16, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was so nice made me feel really good

Report a concern   October 16, 2024 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Both times we've gone to this ER they have not been very busy, all the people were super nice and helpful and they took care of us right away.

Report a concern   October 15, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Prompt, professional care.

Report a concern   October 15, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

This was one of the best experiences I have ever had with a medical facility, both as a patient and as an observer. Wow - blown away! Keep it up - I love that customer service is not dead!

Report a concern   October 15, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

I have had to come here a few times and I'm always appreciative of the welcoming front desk staff and the calm and confident nurses that make a stressful situation bearable. I appreciate the high level of communication and the care I am given in the ER.

Report a concern   October 15, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

This is my urgent care when it is needed. Staff always explain everything and makes certain I understand any instructions. Thank you. .

Report a concern   October 15, 2024 — Rated 8 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What could we do to improve?

Was surprised I was not tested for COVID on my visit.

Report a concern   October 15, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

All the staa members including RNs, CMAs, physicians and lactation consultants were amazing! Had a great experience at labor/delivery unit as well as at post partum unit! Having a nursery was a huge help to us and we are thankful for amazing experience while our stay at the hospital.

Report a concern   October 15, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Excellent ER Doc remembered me from the 1/14/2024 visit when I had slid on the ice and fell. Advise excellent saw the Carrell Clinic had xrays and MRI. The Steroids and pain rx helped a great deal. Everyone was customer service experts

Report a concern   October 14, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Everything. Everyone was so nice and attentive.

Report a concern   October 14, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was friendly. Convenient location.

Report a concern   October 14, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Saw me quickly for kidney stone. Efficient. Curteous.


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