Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.4 out of 10 based on 1633 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 30, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Efficient and friendly

Report a concern   October 30, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Everyone that took care of me was VERY nice and listened to me which I really appreciated . I was not dismissed instead I was heard and taken care of.

Report a concern   October 30, 2024 — Rated 5 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
How did we disappoint you and what can we do to make things right?

I went to the ER due to low oxygen level. They tried pushing covid, flu and rsv tests on me. I declined them because I had no fever and did not think the tests were needed. Plus, I have no insurance and needed to keep costs down. I told them I had upper back and chest pain. I was pretty sure I had pneumonia but was not given an x-ray. They wanted to give me a breathing treatment, which I can easily do at home with my nebulizer. Also tried to give me a prednisone pill which they simply could give a prescription for. I just felt like they wanted to make as much $$ as possible. The staff were all very nice, but I probably will not be back anytime soon.

Report a concern   October 30, 2024 — Rated 0 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
How did we disappoint you and what can we do to make things right?

Came in with abdominal pain, low grade fever and was given no real assistance. The docotor asked me what I wanted him to do. I’m not used to having to medically advise doctors. I had to ask for basic bloodwork to even be run.

My symptoms are significantly worse. I now have blood in my stool and worsening abdominal pain. I’m following up with a GI. It would have been medically safer if this ER took my symptoms seriously and attempted any further testing. It’s scary how bad things can get medically and an ER doesn’t even want to try to understand the issue going on. I would never recommend this ER. It could be very dangerous for someone to come here.

Report a concern   October 29, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

I had no wait time, and my injury was taken care of quickly and without much hassle.

Report a concern   October 29, 2024 — Rated 8 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What could we do to improve?

Labor and Delivery nurse Cali who worked on October 24th 7pm- October 25th 7am schedule did a phenomenal job. I wouldn't have done it without her! Please consider giving her a raise!

Nursery nurse in Postpartum care who worked on Saturday, 26th of October from 7AM to 7PM shift did a great job taking care of my baby and educating me. Unfortunately I didn't remember her name, but she has 33 years of experience taking care of children.

Thank you.

Report a concern   October 29, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Overall great services and professional nurses and doctors who cares about their patients.

Report a concern   October 29, 2024 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Staff attention

Report a concern   October 29, 2024 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Efficient, friendly and courteous, got me in and out pretty quickly.

Report a concern   October 29, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Graet!!!!!!

Report a concern   October 29, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

The entire ER team was more than amazing. Since I walked through the doors the young lady at the front desk treated me so well as well as the nurses, doctors, and ultrasound personnel. I couldn’t thank them enough!

Report a concern   October 29, 2024 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The service here is excellent. We delivered our baby boy at this hospital, and the nurses and doctors provided us with valuable guidance on how to care for our newborn. It has been incredibly helpful. Thank you!

Report a concern   October 28, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

I’m grateful for the wonderful emergency staff who took care of me.

Report a concern   October 28, 2024 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone at BAYLOR are so nice and helpful. The only issue I really had was the nurse when I came out of surgery. The post op nurse was not very pleasant and I had a hard time understanding her.

Report a concern   October 28, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Kevin was the best nurse I ever had! I always have problems with IV’s, but I never even felt his! Dr. Beckman was good and everything went very smoothly!

Report a concern   October 28, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Caring staff

Report a concern   October 28, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

I was so happy with the staff and the attention to details about my visit.

Report a concern   October 28, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Nurses!

Report a concern   October 28, 2024 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Smooth process.

Report a concern   October 28, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

nice people easy to get around.

Report a concern   October 28, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Helpful

Report a concern   October 28, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendly and caring

Report a concern   October 28, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very organized and well run. Friendly staff. Good experience

Report a concern   October 28, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was super nice and helpful.

Report a concern   October 28, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Prompt, friendly, and professional

Report a concern   October 27, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Everyone from beginning to end of visit were very personable and helpful.

Report a concern   October 27, 2024 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Excellent care but was very specific about don’t text or send me emails….just couldn’t help yourself???

Report a concern   October 27, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Wonderful facility and staff.

Report a concern   October 27, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone is caring, organized, and do everything they can to make you feel comfortable! I have always had excellent care at Baylor Scott & White

Report a concern   October 27, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Very friendly and helpful staff. Short wait time.


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