based on 4130 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
September 24, 2024 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
Nurse service food service all nurses are so caring doctor are very good
September 23, 2024 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
They refused care. Staff was rude. Nurse screaming at me then I overheard her making fun of me at the nurses station. I’ll never go back there
Friendly, professional and caring! All of our questions were answered patiently and fully.
Great service. Everything went smooth.
I always get good care at Baylor Frisco Urgent Care when I need urgent medical assistance. They listen, advise, are friendly and welcoming. They know you hurt or you wouldn't be there.
The focused interest with the patient.
I trust this hospital.
All of them
Clean , professional, kind, on time
Friendly staff and great Doctor…would mention her name if I remembered! She was very thorough and prescribed the medicine I needed! I’d like to know her name and know when her hrs are at that Urgent Care on Gaylord!
Your Baylor, Scott & White - Frisco Hospital is a nice, clean and professionally run hospital. All of the staff that I encountered were friendly, courteous and helpful. This was the second time I had a medical procedure done at this hospital and I was comfortable and taken care of very well. Thanks!
Friendly!
Everyone was helpful and kind.
ALL of the nurses were so nice & generous!
September 22, 2024 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
Concerned , cordial and helpful.
From my first visit all I can say that the care and professionalism was great.
everything went very smoothly.
Nursing staff was wonderful!
Wonderful experience! Nurses in labor and delivery were absolutely amazing! Bri and Rachel both made my experience so much better! Hospital has great food and excellent care!
September 21, 2024 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
My experience was perfect and I could have not asked for more.
Shorter wait time after checkin.
We had a wonderful experience from the time we walked in the door to the time we left the building. The people were so nice, answered every question, and took their time with us and our new baby.
the nurse who swabs you to check for strep, flu and covid was in a rush ,
shoupd be done the right way when swabbing patients and not treat us like we are super contagious
very unprofessional service. The PA who saw me didn't even examine my knee for the pain I came in for, to see what the issue was - he sat on chair about 8 feet away, asked me to bring my knees together , then said there's nothing much he could do there but if I wanted I could get man ultrasound done at 2 ER which he manages and could get things done there . Then gave me his business card to go there . I got ZERO help at this urgent care and the checkout paperwork had nothing on probable causes or cautions to take except a WEBMD google printout of knee issues to read !!! Worst care facility I have ever visited !
Excellent service and care from everyone I interacted with, from the check-in desk to the nurses, anesthesiologist, and doctor.
Reception was friendly and fast. Nurses were great! The procedure went well. I was very pleased
great team, service!
The people interacting with me were genuinely caring. I was well taken care of.
September 20, 2024 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
Although I was not really treatment for my complaint, the staff was very nice and accomodating. Especially Natalie at the front check in.
Staff should be aware of procedures properly and if not they should seek help from their superiors.