based on 8350 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I came to the ER in severe pain. After I explained my issue to staff members, I felt the dr that was on duty walked in with an attitude or maybe thats just his temperment i dont know. However , i did not like his energy and he was not helpful. I was given a shot to help with pain and it did absolutely nothing.
I feel like I wasted my time and I am very disappointed.
Kind staff, great food, very informative about care, and cleanliness.
Great facility but the kind people make it a trusted Baylor hospital. From the start of the day until I left for home a few hours later the Doctors, Anesthesiologist, Nurses, and Aides were knowledgeable and supportive.
Staff was incredible and overall well pleased with everything and everyone who was part of my labor and delivery of my daughter!
Quick and very friendly staff.
KC from labor and delivery did an absolutely amazing job!!! I couldn’t have gotten through my labor without her!
Good care. From front desk to nurses to surgical team .
EVERYONE IS SO Sweet. I would never want to have a baby anywhere else. This is where you have to have your baby.
Everything! I felt so special and cared for from every member of the team. They were always ready to help with a smile and extremely kind words of encouragement! My labor and delivery (Anna and Anna!) and post partum nurses (Tammy, Devin, Ashleigh, Allie) my baby’s nurses (Shy, Morgan, Leslie, Jenny) and the lactation team (Caitlynn, Haley and Shannon) were absolutely amazing (sorry if I forgot some of the names). My husband and I loved every second of our experience and stay during such a complex and challenging transition into motherhood.
The check-in process needs improvement. There were two people working and both were helping someone so I stood to the side to wait. Security came up and handed me a pager and said it would let me know when it was my turn. I then watched several other people walk in and get helped while those of us with pagers were still waiting. They then called the pagers out of order so more recent arrivals were helped before people who had been waiting longer.
Very efficient with little wait time to see the doctor.
It was a short procedure. But the staff pleasant especially Rebecca in recovery who was energetic, friendly and accommodating. If everyone is that way you’ve built an amazing team.
Dr. Brockman and the nurses were great, especially Alex.
Services are good
The team took a look at me fast and was super-thorough and professional.
The staff and Dr Lee was wonderful they really treated me with care
Every single person on staff was so kind and courteous. The whole experience was amazing!
All of our doctors, nurses, other staff were great!
Friendly group. Clean building and comfortable temperature. Complimentary coffee and muffins available as you wait.
Friendliness of the staff, the short wait time, and urgency of which they treat the patient in ER.
Clean facility, a nice doctor, RN, and staff.
Excellent and compassionate.
Everyone is so caring and friendly.
Excellent
Your people and their caring about people is the very best.
Good after care post surgery
Great customer service! Registration reps were so friendly! I was seen quick and little to no wait time after checking in!
All the staff was very friendly.
Very nice and professional at all times during my stay.
Very organized everybody are profetional