Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.4 out of 10 based on 1635 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 16, 2024 — Rated 4 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
How did we disappoint you and what can we do to make things right?

Did not make any effort to treat patients.

Report a concern   August 16, 2024 — Rated 0 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
How did we disappoint you and what can we do to make things right?

If I could give a negative 100 I would the doctor and nurse had not remorse on my condition they just wanted me gone I went to a clinic and was treated the right way. I am going to call a lawyer and say I went in with pain and Baylor and Scott did not offer me any pain medication as I felt like I was dying. Who ever my doctor is just know karma does exist

Report a concern   August 16, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was friendly, informed, and organized making the situation easier.

Report a concern   August 16, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Staff is lovely
Looks ver clean.
So nice to have complimentary coffee & wrapped little muffins & danish.

Report a concern   August 16, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Respect, kindness, communication

Report a concern   August 16, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

very quick and professional

Report a concern   August 16, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Excellent care and concern from the nurses and staff during my recent surgery. My doctor was very personable and thorough as well, and followed up with me afterward. Overall great experience.

Report a concern   August 15, 2024 — Rated 6 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
How did we disappoint you and what can we do to make things right?

The nursing staff was amazing, the doctor acted like I was just a bother. I wish instead of spending $100's -$1000's you could have just handed me an instruction sheet on how to treat my Covid. You gave me a Tylenol, Motrin and water and sent me on my way. I could have done this at home.

Report a concern   August 15, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The staff, excellent customer service

Report a concern   August 14, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Great care from signing in to post surgery.

Report a concern   August 14, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Very attentive & great multi-taskers. Great bedside manners by all.:)

Report a concern   August 14, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Proper Care
Immediate Assistance

Report a concern   August 14, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

it was fast and everyone was so nice and friendly. was a really good experience here

Report a concern   August 14, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The nurses are the best!!!!!

Report a concern   August 14, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Great service and care taken by all the nurse staff and doctors. I didn’t have to worry about anything as I knew I was in good hands.

Report a concern   August 14, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Checking on time and friendly behavior of nurses was all the positive impact they gave me. I do remember Karen, Mitchell, Kristy, Tammy, Susan, Jenne who helped me before and postpartum where they helped me a lot to recover from.

THANKYOU 😊

First name removed

Report a concern   August 13, 2024 — Rated 3 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
How did we disappoint you and what can we do to make things right?

Doctor could have been better!
Seemed to be in a rush!!!

Report a concern   August 13, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

I was very impressed. Was taken great care of

Report a concern   August 13, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The nurse in the OB - Christina
Christina was so mindful, helpful, considerate, effective, and overall best nurse I’ve ever had.

And the nurses in the nursery unit - Carole & Kerry

Carole was so personable & attentive. & Kerry was a breath of fresh air.

They were absolutely great!
Some of the best care and bedside manner I’ve ever experienced, and they definitely deserve recognition, a raise, extra PTO, something!

I loved them.
My husband loved them.
My mother did as well.

They made the atmosphere at the hospital great.

Report a concern   August 13, 2024 — Rated 0 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
How did we disappoint you and what can we do to make things right?

Unfortunately the doctor did not listen to my concerns and I ended up in the ER two nights later which was the night before Inhad to travel

Report a concern   August 13, 2024 — Rated 8 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What could we do to improve?

ER physician was not friendly. He did not even examine me. Everything else was great!

Report a concern   August 13, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

EXCEPTIONAL SERVICE FROM DR. DRYDEN, NURSE CAROL AND THE ENTIRE STAFF. THANK YAL!!!!

Report a concern   August 12, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Fast and professional.

Report a concern   August 12, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

All services were very good and helpful. Nurse Rachael was very supportive and helpful during labour.

Report a concern   August 12, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

On time, clean, friendly and great food at the cafeteria! Thank you so much!

Report a concern   August 12, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

I liked everything about your services! Your entire staff from check in to departure was caring and attentive. Dr. Arai was reassuring and kept me calm with frequent updates. My assigned RN Paul was concerned about my comfort and explained everything so well. I felt I was in excellent hands from start to finish.

Report a concern   August 12, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Great Care !

Report a concern   August 11, 2024 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Excellent service keep up.

Report a concern   August 11, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Quick getting in and out. Amazing staff. Best ER and hospital visit I’ve ever had

Report a concern   August 11, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Everythin about the treatment, the medical professionals, the location and the facility.


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