based on 4241 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
excellent labor and delivery service
Quick, efficient, kind care
I love everything about my service!!!!!
Great patient care! Everyone was polite, friendly and informative. From Christy, patient liason to Todd at the registration desk to all the nurses who put up with me.
All members of the ER were Great. Thank you very much.
Was easy in and out. Was able to get a fast diagnosis and prescription and be on my way.
Quick and convenient
Clean and every one was nice
Great check in with friendly staff. Great facilities.
I was in good hands.
Responsive, quality care, clean, excellent staff.
It's professional but after my procedure the same day I got what I think is a head cold. I've been sick still.
Check in was a breeze and all staff was very friendly.
Very friendly staff who cares about you and make sure you understand everything that is going on with your specific needs.
The doctor misdiagnosed me. I told her I thought I had an infection, she literally told me I didn't. When I went to my doctor today, I had an infected abcess, which he drained right then, and said he didn't know why the ER wouldn't. The doctor was dismissive and it felt like she was done for the night with one foot out the door.
Everyone was really kind and patient with me. I felt very safe !!!
Your staff are so wonderful,and so caring. We would recommend Baylor Frisco to all !
Friendly, caring people who are passionate and professional.
Nice and very professional!
Very friendly and professional. It was a quick process.
Portals are too hard to get to and the paperwork they give you is very hit or miss
Very focused patient care.
Friendly Medical Staff and very helpful
Well organized and prompt treatment. Dr. Al Cardenas was very attentive and explained things clearly. Will be coming back for any future emergency room needs.
Highly recommend. Upmost care for the patient.
Very expeditious and professional.
When I arrived I was quickly greeted at the front desk and a nurse was ready to take me back. However, the new nurse that came to take care of me along with the doctor disappointed me. The nurse was moving at a very slow pace. I had to ask her if they had the capability to use an ultra sound to find a vein. On top of that the doctor that came in asked me what he should do for me given I was positive with the flu. I had to ask him to give me fluids and nausea medicine bc I had been throwing up since 5pm. He didn’t care much and said ok. I also let him know that I had abdominal pain as I am a crohns patient. He said we don’t have any GI specialists for you so we can do a CT scan and send you to another hospital with the disk so they can treat you should anything show up. I was ended up treated with a bag of fluid and nausea medicine and was discharged. I’ve never felt so under appreciated in my life. I even went as far as telling the staff that you would let an individual suffer than help elevate symptoms. I asked them if I should go to another ER to be treated. This will be the last time I visit your ER facility. Mind you my wife and used your hospital to for the birth of our child in January. Very disappointing ER experience this time around.
Everyone was so friendly and polite! Great facility with great people!
Everything was great, My surgery was done on 04/15/2025.
Please do thank the nurses Chessy, Cindy, Chelsea, and the 4th one I don't remember as I was recovering from Anesthesia :-)
First name removed Ale-Rasool
DOB: 07/06/1971
Very professional, knowledgeable, and appropriately staffed
Everyone was absolutely wonderful to be around our entire time there. They were all knowledgeable, caring, comforting, and in general a joy to be around. In particular our labor and delivery nurse Bekah was absolutely spectacular!