based on 8319 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
beautiful campus. Everyone that dealt with me was terrific.
Friendly every body was very nice good job thank you
Friendly staff, clean facility, short wait time
Very prompt and timely. Super convenient.
Every one is professional and caring.
Everyone was so nice and very attentive!
n/a
Nurses and doctor provided excellent care. Above and beyond. Want to return to Baylor Frisco for every delivery. Dr. Mitchell, Nurse Rachel and Ellie in L&D. Britlee & Stacey in Mom Baby.
Your facility is roomy and provides a calming atmosphere for those of us about to go into a procedure. Your staff is friendly and kind. Thank you for a pleasant experience.
Very satisfied
That is the best hospital ever been to i
Very professional and friendly staff
Everyone was so friendly and nice
The staff was professional, courteous and great.
Kudos to the Nursing staff in the waiting, Surgery and final parts of the procedure.
Everyone was very kind and efficient.
Professional courteous clean efficient everything went so well I was very very impressed
Friendly! Efficient! Great experience- as great as this test could be. Will definitely use this facility again.
I felt like I was a human! Not just another number
Beautiful facility. Great concierge treatment upon arrival. Facilities were well maintained. Personnel was very attentive
Brittney the night nurse.
Give that girl a raise!!
She drips with kindness and love!!
The doctor was very nice and quick to come to see me; nurses were pleasant and understanding. The only complaint I had was about the bed they had me on, it was so hard and if you're feeling horrible, it does not make the situation any better having to lay and relieve fluids on a stiff metal bed with a thin little mattress. I have nerve problems in my hip, and it was hard to relax, and I should have stayed to get more fluids because I still was feeling horrible and having fever the next two days but did not want to stay because my hip was hurting.
This was the best experience that I ever had for a medical procedure. Everyone was very caring and easy to work with. It was on time and easy.
Professional, kind, efficient staff. Clean. Coffee and muffins and newspapers. Timely.
Everyone from checkin staff to nurses anesthesia team and doctors were very efficient courteous and professional.
Great service and care all around.
Everything
Helpful and very pleasant to work with.
Immediate help. Through and friendly. Good Rx that has worked.
Good services
Despite a post-delivery scare, I would still describe my labor experience as overwhelmingly positive. The staff members I interacted with were kind and supportive and made my experience as smooth as possible.
I want to give a special shout-out to the incredible labor and delivery nurses, especially Nurse Jenna and Nurse Amber. Nurse Jenna ensured I was as comfortable as possible during my induction period. She always entered the room with a warm smile, addressed any concerns, and ensured my husband and I felt at ease.
Then there’s Nurse Amber—someone I will remember forever. She was by my side during a very critical moment when I was hemorrhaging post-delivery. In that terrifying moment, I truly felt like I might not make it. Whether or not that was the reality, it was how I felt at the time. Amber held my hand, advocated for me, and provided unwavering support. If things had taken a turn for the worst, she would have been the last face I saw—and I couldn’t have asked for a more compassionate, reassuring presence. She is an absolute gem and an angel, and Baylor Scott & White is incredibly lucky to have such a dedicated nurse and remarkable human being. If I ever have another child, I would love for her to be my nurse again.
Overall, my experience at Baylor Scott & White was exceptional, and without a doubt, we will return if we have more children in the future. Thank you to the amazing staff who made such a meaningful impact on our journey!