based on 8319 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
From the time I arrive at the Main Entrance/Front Desk.. Mr. Cody/Tody? Plus Ms. Chassy (was there to escort us back), Mr. Tanner (put in my IV), Ms. Danielle (assisted), Mr. Bunker (Anesthesiologist), & last but not least Ms. Jillian was all true Professionals. They moved things right along and we appreciated it.
Dr. Mootha, as normal was great in explaining what was goint to happen.
I would like to HIGHLIGHT Ms. Jillian.. what a WONDERFUL young lady and Great Personality! It was my pleasure to meet her, talk to her and she rolled me out in the wheelchair to our car. Ms. Jillian is an amazing Medical Professional and you're very lucky to have people in your organization like her !!!
everyone that I can in contact with,from check-in to actual procedure, was friendly and professional
Everyone very friendly and helpgul
You’re scheduled us to see an orthopedic surgeon at yawls location in Frisco when he does not even work out of that building. We ended up having to go to Carrollton which is the only office he works out of and they did not even have a schedule for an appointment. Nor had anybody reach out to Worker’s Comp. to help get us in for an appointment. We are very disappointed and will never recommend y’all to anybody exclamation.
They have done multiple test just for UTI.First name removed Reddy don't have job now she need to pay insurance how can she do that.
Quick and simple, expedited the checkin and admitted fast with no complications.
Upon walking into the er the receptionist was very cold and not nice. As small as my request was to them it was a bigger deal to me and i felt like i was a nuisance. The nurse came and got me and asked questions and did not make me feel comfortable and when the doctor came in he down played my concerns in regards to my active blood clot. I just felt like i was a nuisance to them and they did not have time for me. the whole experience was cold and unwelcoming.
I received excellent care in the ER. Everyone was so caring and knowledgeable in their job.
Everyone was nice & very helpful with the whole process.
Great people
Great facilities, easy check in, fast and the employees are awesome
Everyone was kind and understanding to my needs.
Great caring amazing people
I was involved in a car accident and wasn't taken serious. The doctor and nurse just asked me questions and gave me medicine. They didn't bother to even do a physical or complete any imaging. People who are in car accidents shouldn't just be dismissed. You don't know how hard the impact was. My wife was rear ended last year and the paramedics didn't take her serious. They tried to dismiss her pain just because the impact wasn't shocking to them. She went to the ER and through imaging, they found that she had internal bleeding which caused her to be in the ICU for 3 days.
Prompt personal attention
This hospital has the best staff I’ve ever seen. I went in for my heart and they got me right in and were able to stabilize me.
Everyone was so lovely!!
Everyone was friendly, patient, & caring — front desk staff, nursing staff, & Dr.
No problems—service top notch
nice people all around
We do appreciate the convenience of this facility. We have been there several times and have very much appreciated the way everything went.
The reason the score is not a 10 is that upon this last visit, we felt a bit uninformed. I was admitted just before 9am for a 10am procedure. During the check-in, I was told that the procedure we changed to 10:45am. Not huge but okay. I then laid there until almost 1pm. The only update I could get was when I buzzed the nurses. It would have been helpful to get some updates without my having to initiate them.
Everyone was so nice!!!
The machine necessary for my procedure was not working, and there was apparently no backup machine available. The doctor was unable to complete the procedure, and I apparently need to reschedule, and go through all that time and expense again. I had hoped BSW would have reached out to me and offered a cost-free redo, but that has not happened yet.
The hospital is patient friendly, accommodating, friendly and the staff is helpful. The nurse explained everything that he was going to do. They were prepared and continued to monitor my status, they also made sure I was comfortable with warm blankets, snacks and water . The checkin process was also pretty smooth.
Fast and very clean.
Every single thing was perfect
Thank you for your best services.
Everyone from start to finish were amazing! Thank you!
Staff was very friendly, professional and caring
Friendly people.