based on 9293 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Kindness, compassion, expediency & a little humor makes for a great visit when you’re not feeling well.
Made me feel comfortable, as you have very professional and friendly staff.
Professional and so kind! From the moment we checked in until we left. Every single person was so warm and friendly.
The staff and service is simply the Best!!!
Great job!!!
Nice facility, kind and professional staff
Excellent service and great staff
All of it.
Your staff was amazing and caring.
Cousin
The nurses are so helpful and caring
Very clean environment, caring and professional personnel.
Very courteous and efficient.
Easy check in excellent care very efficient
Every one in the hospital were great .all the staff at the hospital made me feel homely
The nurses were great!
Staff and the efficiency
Friendly, professional, caring to patient and family members.
Nurses and doctors were very polite and helpful of my needs.
Everyone is so friendly and caring.
Bedside manner of nurses were awful
Our doctor's.
Very friendly and helpful
Friendly and effficient
Wonderful service
Your people make the difference! Wonderful, kind staff!!!
The process was fine until post-op. We felt as though the staff was unkind in rushing me through discharge to maybe get me out faster?
Maybe they needed my bed???? I was fairly nauseous and let them know. On the nurse transfer, one said: “I just pumped her full of Zofran”. They got me sprite and crackers. When I said I was still really sick, the nurse offered me a ginger ale and gave me a vomit bag to go. I held it together but threw up as soon as I got home.
The night after, I found that I was still stained ALL over my torso with iodine & still had 4 Electrode stickers ( not sure if that’s what they’re called) stuck on. Maybe that’s not something that’s taken care of after an operation, but it seems like at least it was an oversight, since I wasn’t allowed to bathe for 24 hours.
I had both of my children at Baylor, so it is close to my heart. I waited for my procedure so I could have it at Baylor. The tail end of my visit was a little disappointing.
Very friendly and professional
Beautiful facility. Very comfortable, clean, welcoming. The staff is outstanding!
The front desk area very clean and had snack and coffee. The staff was friendly.
The staff and nurses are AWESOME! What keeps it from a 10, is your billing department. The one that handles surgeries. This is my second run in with an extremely rude person. I have had family members say the same thing. If you don't have the full balance, you are told to cancel your procedure. I've been told to take out loans and even go into my retirement fund. It was horrible!