based on 8319 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent. Professional. Reassuring. Compassionate.
We are so thankful your ER facility and team of doctors and nurses is in our community for those rare occasions when we need immediate medical care.
Very well organized and friendly staff. Why does cafeteria close at 2?
Staff was outstanding
I did not receive a pre-registration call from the hospital, but was asked if I did when I arrived.
I did receive a call from the anesthesiologist. It would be nice if the spouse or person who accompanies the patient would be allowed back to the room immediately to help the patient get ready for surgery. My husband was not allowed back and then he was told my surgery was over and taken to recovery and I had not even been taken back to surgery yet. It left us feeling a little anxious in that things were not very well organized. My husband had just had the same procedure at BSW Mckinney and it was much better run. The nurses at Frisco felt rushed to me.
Curtesy, professionalism, cleanliness
They were all nice!
The front desk made checking in very efficient and pleasant. I was in pre-op in no time and my nurses were incredible. The guys in the operating room were kind and treated me with dignity. The post-op nurses were as always terrific and I was on my way in no time~
Very efficient.
professional
The doctor was great! He explained.this so we understood them. He gave direction on how to proceed from here, things we should or shouldn't do.
Good care taken by all the staff members. Especially Anna from labor and delivery. She was there every minute and helped me all possible ways. I am so happy that I have chosen baylors Scott hospital, very good care taken by postpartum nurse, nursery as well.
Friendly knowledgeable staff
The facility is so clean and every person we encountered was helpful and friendly. I've never been to a hospital where I was treated so well before!
Just excellent!!!
Great nursing and doctor staff. Worked quickly.
The experience was very professionl, as well as personable. The staff was very friendly and made the patient feel at ease.Than You!
Everybody was great during my visit
Everything from the LDR to postpartum care. Everyone treated me and my baby so well that i felt very ease at pain. Also taught me so many things about the postpartum care and also how to care for my newborn baby. Very grateful for the entire team.
I was completely satisfied with every aspect of my experience. The staff demonstrated exceptional attentiveness, patience, and kindness, thoroughly addressing all my questions and concerns. Their professionalism and genuine care were outstanding. This facility provided the highest level of care, and I felt genuinely valued as a patient. I will enthusiastically recommend Baylor Scott & White Frisco to my friends and family.
Employees
The registration employees were not patient focused. The employee started to take my information but was suddenly distracted by another employee coffee and started a conversation with that employee. It was the oddest interaction I’ve ever had. I was trying to get checked in for surgery and a latte type was so much more important.
Thankfully the nurse who got me ready for surgery was attentive, made sure I understood what he was doing and what to expect. The anesthesiologist was also professional and explained what was to happen and expectations during surgery.
My surgeon was great but I had already gotten many referrals from friends about him.
This may not be someone’s fault but I was not improved and went to ER about 30 hours later.
I don’t blame clinic.
Everything was excellent
BS&W has EXCEPTIONAL “customer service” training for everyone. The way that BS&W staff like Angela at the ER front desk constantly explain the process and next steps is very helpful for a person facing a health crisis.
Your nurses and staff were so kind and made me feel very cared for. Your food was also very good!
Every single person was so kind!!!
Everyone that took care of me and my baby were so caring and helpful. I never once felt like I needed to advocate for my decisions because everyone was so respectful. All the nurses that saw me were my cheer squad and I would highly recommend this hospital.
Very courteous, multiple pre-appointment reminders and defined processes and great follow up!
Friendly staff.
Fast & efficient