based on 4125 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Efficiency and comportment staff.
Great care from RN and MD, thank you!
It’s a small facility so more personalized care.
Everyone was very friendly and professional from the moment I walked in, and throughout my visit. The staff was efficient and highly competent. I was in and out quickly, and received amazing care.
I have been there twice now, and both times I was taken care of very efficiently and professionally. Each employee explained everything that was being done and why. Plus they are all very friendly, happy, and obviously love their jobs - and it shows.
Walked in with a freshly dislocated and fractured wrist that morning. Staff were personable, helpful, kind, apologetic about necessary delays. Dr Mendelson, Nurse Earnest, Receptionist Heather (Holly?), were especially helpful working with me to understand what the procedure was, and best next steps would be for my injury.
Everything was excellent from entry to dismissal. I didn’t have to wait long for any of my next steps.
Everything was on time, efficient and no surprises.
We just gave birth to our baby girl and the experience was amazing. The staff that took care of myself and my baby girl were absolutely outstanding.
Commitment to excellence
From Check in to release everything A+
Excelente atención
Everyone was wonderful! From the check in to the discharge the BSW team was awesome! I felt well cared for and that folks genuinely enjoyed their job. Notable standouts were Dr. Laferney, Jay Goucher. Keisha, Summer, Patty, and of course Dr. Eisenberg! I know there were many others behind the scenes that I cannot remember. I did not stay overnight so I can’t speak to being inpatient but I will for sure recommend BSW Frisco to family and friends in the future! I’m blessed, Name removed
The doctor and staff were very attentive. Thank you for my excellent care.
From the moment we entered the front door until we left we were treated with friendship, politeness, courtesy and as a VIP. We feel you somehow hire extraordinary people or have an incredible training program. WE find this to be true at every BSW facility. Your group will always be out number 1 choice!
very proffesional
So kind, helpful and understanding.
Everyone is always so polite and caring. Love the coffee bar and free snacks in the waiting room
They were very polite, helpful and response was fast.
Professional and friendliness
Attitude of all people and their professionalism
It is quick and the staff is really good.
before giving a patients their diagnosis be sure you have all the information !!!
Very friendly and professional
Friendly staff at check-in knowledgeable, nurses with compassion excellent doctors
I had a great experience. My son liked the atmosphere and amenities while he waited for my surgery to be completed.
Everyone was super nice and took great care of me from start to finish. Thank you so much!!
I love the lobby waiting area its is warm and inviting and helps relieve anxiety for sure all the employees are knowlegleable ,patient and kind and take amazing care like you are a family member I only have one suggestion I would have liked the hospital to call and check to see how I was doing the next day my Dr's office didn't check on me and later in the week I had to call them with issues it would have been nice to get a call from both
Prompt attention and care
Everything went really smoothly. Everyone was really pleasant.