based on 2497 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quick fast and friendly Healthcare service.
Everything from the moment of arrival checking-in to surgery pre-prep to discharge. The entire team kept my partner included and updated through the entire process. Thank you very much for a very positive experience at a time that is very stressful.
I do want to call out a very special operating room nurse ( do not know her name) that put her hand on my shoulder and told me “we will take care of you” as I fell asleep. Thank you🙏
Doctors, nurses, admin..........everyone was amazing. Professional, competent and caring. I would totally recommend the hospital at any time.
Everyone was very friendly and welcoming. Got constant updates and always felt taken care of.
All the people were very nice to me.
Friendly, empathetic, attentive, amazing staff, great facilities, organized and around the clock care.
prompt registration & comfort of waiting area
Wonderful nurses and staff
Everyone was so nice and attentive
Very helpful and efficient
Every person I interacted with was friendly
Professional, friendly, kind & competent.
Excellent, thank you!!
You guys do a great job hiring people that make you feel comfortable. The hospital is so clean. Everyone that works there is so nice. I’m so glad I switched to Baylor.
Personable and caring staff
Warm and attentive staff
All services is EXCELENT
I had a procedure on my lower back in the AM on 6/25/2025.My Doctor Kleen and the anesthesiologist were excellent and very professional.
I would like to also recognize my attending RN Summer B. that handled my care from the very beginning to dismissal. She was also vey professional and very helpful explaining the procedure and providing information on any follow-up that may be necessary. She deserves an A+++ for her care. and is a solid keeper.
First name removed Myckleby
Just fantastic service from the medical team as well as the front desk.
Over the years we have used this ER and each time the service was just
outstanding. All personnel were very compassion and the communication with the nurses,
and the doctors were perfect. We always left with the feeling that we had received
the best care possible.
Thank you for the outstanding service.
Nurses were great, but Doctor was horrible. I would not recommend their emergency room at all.
Loved the staff and accommodations
The staff and doctors were very polite and understanding and professional
The facilities were Top notch and a good working order,
They were kind and quick.
The ER was quick and professional. The Dr. and Nurse team were clear in their communication and put me at ease while being treated with an MRI. Great all the way around.
Everything was perfect, from the moment I entered the main entrance to leaving the Women's Center. There is nothing that could be better. I know because I went to one of if not the best hospital in the area in a different US state for my first birth, which was almost perfect. I don't ask for 5 star or luxury experience, but my husband and I left that hospital pretty worn out.
My favorite part is that Baylor Scott's Women Center has a 24/7 nursery where I can send my baby to whenever I want however long I want so my husband and I can rest/sleep. Sending my baby to the nursery each night gave us energy to care for him and love him during the daytime. I also love that my baby had his own nurse. My previous hospital did not have these service. My husband and I were learning how to care for a baby for the first time, our baby constantly cried and we didn't know what to do, I was in pain and couldn't move much but had to care for him, the crying and constant visitation from nurses every two hours had us sleep deprived, and some of the nurses didn't have advice on how to care for a baby which added to our stress and my postpartum depression. We ended up disheveled like we made it through war. At Baylor Scott, not only could we send our baby to the nursery at night, but the nurses even visited us less often at night so we could sleep.
Also, my previous hospital's postpartum room's sofa was not long enough for tall people like my husband to lie down on. He did not sleep well. Not only was Baylor Scott's postpartum room's sofa long, but it also converted to a bed. My husband slept deeply.
Prompt, professional,very friendly and courteous
Efficient, professional and friendly
Fast and lovely staff
I recently delivered my baby at Baylor Scott & White Medical Center in Frisco, and I had a truly wonderful experience. The entire staff was exceptionally kind, professional, and supportive throughout my stay. They followed every procedure with care and maintained excellent timing, which made me feel very comfortable and well taken care.I highly recommend this hospital to anyone looking for quality maternity care. Thank you to the amazing team at Baylor Scott & White – you truly made a difference.
The best care doctor and nurses give us is so dedicated to the patient. They go above & beyond to give us a great service when we in our worst health. Thank you 🙏