based on 8319 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Organized, compassionate
Check-in is always quick, wait time isn't long, and everybody is always respectful and caring.
We appreciate that doctor and nurse really take good care of me! :)
Quick easy friendly thorough care.
They were very friendly and reassuring, and I felt I was in good hands.
Quick and efficient service ; everyone one was so kind and the Provider was very knowledgeable and helpful to provide medical care to me right away ; thanks so much !
Hospital staff was phenomenal! Everyone was so kind and incredibly helpful. Would highly recommend!
Doctor provide no aggressive treatment to a serious condition of Rhabdomyolysis and influenza. They provide a prescription and a pack of pedicure because they claimed they had no more IV fluids available from a hurricane Beryl and Javier in Houston. I was dumbfounded by this information, was quite unsure of why no the option or solution was provided nor why the doctor did not understand the severity of my situation. I could barely drive without muscle cramps or contractions. I am not from Frisco and unaware of the best medical options and suffered two flat tires on my trip back to my apartment. I was admitted into Baylor hospital in Plano and received even worse treatment once admitted and at this hospital. Eventually, I realized this was the wrong hospital to treat my illness and left on my own free will because a nurse not a doctor stopped by my room nor provided any updates to bloodwork.
Fast, friendly, and competent.
Good service
Excellent service
Staff was super nice and helpful. 10/10 recommend. Dr Lee stitched up my hand quickly, I was in/out in an hour and a half. The nurses were amazing!
Friendly staff & nice facility.
Friendly. Thorough. Clean. Knowledgeable Staff. My Physician/Specialist
Very professional and over the top hospitality!
It was fast, friendly and efficient
Everything was on time and the people were friendly, courteous and caring
everything!!!
Every one was so kind and personable… from the concierge front desk to the recovery area!
Efficient and friendly
The entire staff was friendly, efficient and took excellent care of me during my surgery.
Took forever to get pain under control, and nurse was rude in my opinion
Every single member of your team was excellent. They were professional and efficient, explaining things clearly at each step.
Everything went very smoothly from check in to the actual procedure to the check out.
Not crowded. Prompt and efficient
Very clean, personable, helpful. I liked that they answered all my questions. I appreciated the card in my take home package signed by everyone whowas on my care team. I loved how easy the check in was and that they were able to take 50% up front because I am 99% positive I’ve met my out of pocket. I was just really impressed with the cleanliness and the snacks and lunch coupon they gave my husband. I was just really impressed with the pager system and the way they kept my husband informed. Only thing I would change was the parking situation. It was extremely crowded parking lot. Very full.
No sincere care was given. Nurses did not listen to me as the patient.
Friendly employees, I have no words to say but everyone is nice from the front desk to nursing staff. I would definitely choose and come back here!;) thanks for all the care. Merry Christmas and Happy new year.
Everyone is so nice and professional from the ladies at the check in desk to the wonderful nurses in pre-op, the nurses and doctors in the OR, to the post opp care I could not have asked for better.
Excellent staff