based on 4046 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everyone was professional and quite helpful
This facility and the staff are wonderful!
From the moment you enter Baylor Scott & White Frisco, you’re welcomed with warmth and professionalism. The facility is clean and well-organized, making you feel at ease right away. Every staff member, from reception to the medical team, is attentive and friendly. The prep nurses are incredibly kind and thorough, ensuring that you’re comfortable and informed throughout the process. The doctors are top-notch—highly knowledgeable, compassionate, and attentive to each patient’s unique needs. Overall, the level of care here is exceptional, and I felt completely supported at every step. Highly recommend!
Good services
From the friendly front desk to the staff in the back keeping me informed every step of the way
Top Knotch Service is what you want when you're already not feeling well
Fast service
Everything available and the physical therapists!
Very organized, good communication, on time!
Reception to Outpatient procedure is an outstanding experience. All staff deserve a BIG Kudos!
Everyone was friendly and I was well taken care of
The ED is not usually very busy and the staff is super friendly. You can get in and out! Kindness at 100%
Cafeteria food. We informed the staff about the cockroach in the plate and they also are aware of it. The other day we got broccoli with worms.
Dr. JANECEK WAS VERY THOROUGH IN HIS EXPLANATION , APPROPRIATE DISGNOSTIC TESTING , ASSESSMENT AND HIS RECOMMENDATIONS. I AM FAMILIAR WITH ALOT OF MEDICAL DX AND TREATMENT. I AM FEELING SOMEWHAT BETTER AND FOLLOWING HIS RECOMMENDATIONS. THANK YOU KINDLY DR JANECEK.
Attentive and kind. This hospital is fantastic.
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Concierge and check in service e very friendly and helpful. Concierge showed care for me while waiiing for my procedure.
My Nora’s and other staff throughout the entire process were amazing! All very caring.
Room was very nice for my overnight stay!
Great job! Thank you!
I let them know I am allergic to a lot of stuff. I told the anesthesiologist that I didn’t want pain medicine or nausea medicine. He didn’t give me the nausea medicine which was good but when I got the report I found out why I was so groggy for 3 days. They drugged me up heavily.
They said that my husband had the whole staff on edge because he wanted to be in the procedure room which was not true. I asked if my husband could be waiting for me when I got out of the procedure room and in to the recovery room and they said yes. The anesthesiologist said I would be awake when I reached the recovery room but I was not since they insisted on giving me general anesthesia. I’ve had bad experiences in the past and this time was no better. I woke up about five to ten minutes after being brought into recovery 2 area. And I asked why my throat was hurting so bad to swallow and the nurse just walked out. No answer. Also when I got the bill/medical records I found out they had to give me breathing meds. Which they did not relay any of this to my husband.
Then at the end I was ready to go home and I know it’s hospital procedure so I got into the wheelchair but I didn’t want my husband to leave me. So I got up and he helped me walk to the handicapped spot right in front of the hospital. Why couldn’t they just roll me over there and let out there.
Basically between the anesthesiologist telling me that I would be awake right after the procedure was done and thinking I needed all the drugs in a system that doesn’t even take over the counter meds unless I have to. And the fact that I told them it felt like I was having an allergic reaction to medication they gave me. In which they excused it as it was nervousness. Then me being groggy for 3 days after the procedure. We had told him that I don’t do well with anesthesia. So I asked to give me the least as possible. But boy howdy
they did the complete opposite. I need to know if I had a reaction to anything so I can put that on my list of things I can not have. And the nurses just walking away when I asked why my throat was so sore. They could have said it is because the anesthesia or that because the air difference causes that and it will go away soon. Or at least something instead of just walking away.
And getting the bill that said I owe 13,000 dollars for the procedure after I was told it was $1044 that is ridiculous. I looked at what my insurance said I should owe. It was nowhere close to that.
Everyone was very helpful and friendly. My procedure went very smoothly from check in to discharge. My husband says the hamburger in the cafe was delicious!
They did a great job !
EVERYONE was sooo nice from beginning to end! Very compassionate! I was crying and very anxious for my colonoscopy. Everyone made me feel so much better! Dr. Beckman and her team was great! My recovery nurse was excellent and really cares!
Friendly, efficient, and clean!
From remittance to discharge, the entire Baylor staff makes you feel welcomed, comfortable and brings you peace of mind.
Friendly, professional staff from receptionist to RN that prepped me for surgery to the person that helped me to the car.
Great nurses, great care pre op, post op, and my emergency visit. This is now my preferred hospital for care. Thank you.
I got the best care! It's a beautiful and welcoming hospital!
Staff and speed was amazing. Thank you
Very nice and excellent service
From the smile at the front door.
The rapid room, nurse on hand, Doctor to administer treatment. What’s not to like.
Thanks First name removed
Everyone was so nice, helpful and professional.