What our patients think of us!

Felt like home. Easy process. Nurses were great. I had my doctor and a Chaplain come in and pray with me. It was very comforting.

the staff was very caring

All the staff are so helpful and very kind.

It was quick, friendly and easy

I recently had outpatient surgery and the entire process was exceptional - from the smiling registration team at the front dealing with construction chaos to my surgical team to post-op - everyone was genuinely friendly, cared about my comfort and kept good communication with my family. Thank you!

Through referral

Every one was very friendly. They gave out information to my family to assure them I was safe. From the beginning to the end I was very grateful.

Attention to detail and caring service

Everyone was very nice and helpful. Also the check-in process was easy and quick

Friendly staff. Made me feel relaxed and comfortable

We had a great birth and postpartum experience at Baylor Frisco. The postpartum and labor delivery nurses and doctors are fantastic and really helpful. The food is very good. Totally recommend this j

The compassion & care that was provided from all staff

Thank you

All of the nurses and doctors are very helpful and clear about the course of treatment. They make you feel like you matter

The nurses are very caring and very approachable. My family were very satisfied on the care we received from labor & delivery, post partum and nursery.

Very friendly and attentive

Very professional and exceptional staff.

Considerate, accommodating inspite of the construction that was taking place and friendly. Great experience.

I was in the state of shock when I arrived at the ER. And the doctor brushed me off and did not even test me for head injuries or look at my neck or anything. Worse experience ever.

Fast service

I was quicky seen,assessed, and treated. The nurse was kind and caring and funny. The Dr. was efficient and caring. I was home in less than 2 hrs due to the type of care I needed.
Thank you for making a difficult situation easier on our entire family.

Immediate care.

Overall, I had a great experience at BS&W ER in Frisco. I'd like to pay a special compliment to the nursing staff, especially Jessica, who was so caring, empathetic, and respectful during my visit. I was a little embarrassed during my visit, as my symptoms ultimately resulted in a false alarm, but Jessica reassured me I made the correct decision coming in, eased my mind, and preserved my dignity. I saw two doctors during my visit. Dr. Lee was very direct, but his bedside manner was professional and respectful and I appreciated his approach. I was not impressed by Dr. Dryden, who provided my final diagnosis. Dr. Dryden came in quickly and barely introduced himself before rattling off all of my negative test results, after which making an off-handed remark, "We all think you're faking it." I assume he read my body language after his comment and assured me he was joking, but I didn't appreciate this approach. Ultimately, he made me feel ashamed for visiting. I'll still visit BS&W in Frisco if needed, but I might think twice about using their ER in an emergency. The fact remains though, Jessica is AWESOME!

You are definitely going to hear from us.

always fast, friendly, and professional...my go-to place for emergencies

Caring staff. Very communicative and supportive.

I had my baby in baylor Scott , I love the way they treat you even before and after the baby .
Postpartum department is very supportive and encouraging.

Here as per my experience I am very unhappy and depressed. When I went to labour my water doesn’t broken at home but they said it has already broken 18 hours ago again infection will occur so that we need to do c - section . I have confirmed with doctor she said water dis not broken . They are trying to do lots of c section surgery compare to normal

Always great doctors and help. Never wait long and good solid care. Thank you!

Quick and friendly staff

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