based on 8964 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The hospital is patient friendly, accommodating, friendly and the staff is helpful. The nurse explained everything that he was going to do. They were prepared and continued to monitor my status, they also made sure I was comfortable with warm blankets, snacks and water . The checkin process was also pretty smooth.
Fast and very clean.
Every single thing was perfect
Thank you for your best services.
Everyone from start to finish were amazing! Thank you!
Staff was very friendly, professional and caring
Good, friendly personnel. Quick admission and treatment.
Friendly, efficient and professional
I liked that my nurse was the same on intake as in recovery. It made me feel like he cared about me anfd was comforting. The facility was very clean and efficient.
You have a wonderful staff, from check-in to pre-op, to surgery, to post-op! I was only there for a few hours for a procedure but everyone that I encountered was friendly to a fault. You have a first class system in place. Keep up the good work!!!
Very nice
Kind and compassionate workers.
1- there is never a wait to be seen
2- there staff is friendly and courteous
3- the results of my visit are carefully and thoroughly explained
The staff was exceptional. From my check in to discharge!
Wonderful staff! From the front desk to the patient rep to the nurses and doctors, everyone was very sweet and caring. I felt well-informed and very comfortable during my entire stay.
Staff, food, service!
Everything and everyone was professional and friendly
Everyone was extremely helpful and caring
The nurses were wonderful
Bad bedside manner in post op. Feeling rushed and uninformed.
Prompt and easy service
Kind staff and nice waiting area
Friendly, Attentive, Caring.
Beautiful clean facility, friendly and knowledgeable employees.
Everyone from the check in to the back were very caring and professional. The nurses especially Amy are awesome. As for doctor Sai, he is my best doctor of the year 2025.
Thank you team!!!
Quick service, personable providors
I always appreciate the professionalism and courtesy with which your staff interacts with patients receiving services in your facility.
I had an outstanding experience at Baylor Medical Center Frisco’s Emergency Room. From the moment I arrived, the staff was attentive, compassionate, and highly professional. The check-in process was quick and efficient, and I was seen by a nurse almost immediately.
The medical team, including the doctors, nurses and X-Ray technicians, provided top-notch care, thoroughly explaining each step of my treatment and making sure I was comfortable throughout. Despite the typically high-stress environment of an ER, everyone remained calm, kind, and reassuring. The facility was also clean and well-organized, which added to the overall sense of professionalism.
I truly appreciate the dedication of the entire team for their prompt response and excellent care. What could have been a stressful experience turned into one where I felt genuinely cared for. I highly recommend Baylor Medical Center Frisco’s ER to anyone in need of urgent medical attention.
Everyone was outstanding in my care😃
The machine necessary for my procedure was not working, and there was apparently no backup machine available. The doctor was unable to complete the procedure, and I apparently need to reschedule, and go through all that time and expense again. I had hoped BSW would have reached out to me and offered a cost-free redo, but that has not happened yet.