Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.0 out of 10 based on 4610 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 21, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Friendly from the moment I walked in, quick to help me, answered all my questions , cared about my well being, and had good conversations with staff who all assisted me during my visit. They were awesome and made me feel better and welcome

Report a concern   April 21, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

I like all the staff

Report a concern   April 21, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Great service and care

Report a concern   April 21, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

The entire staff was extremely courteous, helpful and very concerning. Mere words cannot express my sincere gratitude for the level of service I received. 100 Stars!

Report a concern   April 21, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

The ladies at the front desk and the nurses were so incredibly sweet and kind. So grateful to them for my experience yesterday.

Report a concern   April 21, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Great staff. Very attentive and timely.

Report a concern   April 21, 2023 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Nurses and doctors all very friendly

Report a concern   April 21, 2023 — Rated 3 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
How did we disappoint you and what can we do to make things right?

Did not like anesthesiologist

Report a concern   April 21, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everything, the commitment, the care, the location and easy access for appointments and viewing results!

Report a concern   April 21, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

My experience was very good except for the long wait. I was told that my doctor’s office had booked a very full schedule for him. I was very cold in recovery and appreciated the extra efforts to warm me up with the warm air blower. All staff were great!

Report a concern   April 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Wonderful staff! I was treated well. I was treated in a timely fashion.

Report a concern   April 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Great experience and will come here again!

Report a concern   April 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Quick, friendly and professional

Report a concern   April 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very pleasant people work there. And know what they are doing!
Surgical staff that wirk for Hospital top notch. Not one complaint.

Report a concern   April 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendly and efficient.

Report a concern   April 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

From the two people at the check-in desk to the nurse , who took me to my room, and the doctor that treated me the service and treatment were exemplary

Report a concern   April 20, 2023 — Rated 2 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
How did we disappoint you and what can we do to make things right?

When we got here, they told us they were not associated with BSW and therefore could not access my records. We left without being helped.

Report a concern   April 19, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

I like very much

Report a concern   April 19, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The staff and the facility were excellent.

Report a concern   April 19, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Fast and quality service provided.

Report a concern   April 19, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The hospital was beautiful and very clean. The staff was extremely helpful and friendly. VERY nice facility!

Report a concern   April 19, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Nice facility. Friendly professional staff.

Report a concern   April 19, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Was seen immediately. All staff were friendly and caring.

Report a concern   April 19, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Fast, efficient and clean beautiful facility

Report a concern   April 18, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Staff was great and seemed to really care about my well being.

Report a concern   April 18, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

All staff is was very helpful, friendly and caring

Report a concern   April 18, 2023 — Rated 8 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What could we do to improve?

The nurses, doctors, and room attendants were amazing from start to end. The only part of the experience we very much disliked was dealing with billing. My wife and I truly despise having to pay for medical services that had not yet been rendered. Billing should be completed afterward when an explanation of charges can be provided. The billing procedures alone will weigh heavily on our decision in the future when choosing a factuality to have our child birthed.

Report a concern   April 18, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was very friendly and helpful (and kind)

Report a concern   April 18, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

From start to finish everything went smoothly. Nice staff friendly nurses. Great experience

Report a concern   April 17, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Excellent care in a timely manner!


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