Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.7 out of 10 based on 8627 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 20, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

great team, service!

Report a concern   September 20, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The people interacting with me were genuinely caring. I was well taken care of.

Report a concern   September 20, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Although I was not really treatment for my complaint, the staff was very nice and accomodating. Especially Natalie at the front check in.

Report a concern   September 20, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

I was impressed with the kindness shown from all members of your staff. They were professional, knowledgeable and efficient

Report a concern   September 20, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Clean, friendly , great care and wonderful physicians

Report a concern   September 19, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Staff was welcoming, friendly and courteous. Fantastic care from the medical staff.

Report a concern   September 19, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone from the concierge to the person who wheeled me out to my ride, were professional yet friendly and helpful. That part of my short stay was awesome

Report a concern   September 19, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Everything, and every one of the medical care providers I had. All were very professional, knowledgeable, and truly kind.

Report a concern   September 19, 2024 — Rated 2 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
How did we disappoint you and what can we do to make things right?

Hey Guys, I’ve already provided feedback via different link and questionnaire. I’d hate to repeat myself as that doesn’t bring any value to the conversation. Just to give you highlight:
1. I came to ER with hypertensive crisis (BP 215/141) and related things.
2. Reception area ladies were awesome although when I asked if my insurance is covered, Caucasian lady stated that “we cover all major insurances” which doesn’t bring clarity or precision, right? Guess was too hard to actually come around and take a look and simply answer clearly: “yes, this insurance is covered with us.” Other lady was amazing and very helpful. 8/10
3. Nurses were amazing. 10/10
4. Doctor? What doctor? I maybe seen him altogether 3 minutes. He delegated everything to his student that had to go back and forth and “check” when I had questions. Once doctor heard I have appointment with cardiologist later in the week it seems like I wasn’t a concern and was a bother. 1/10
5. Had to call hospital two days later to get details of what actual medication was given to me and what were the details of my BP as documentation provided to me didn’t include that and when I was given aspirin and something else I was just told: here/ take this. So I did. 3/10
6. Altogether I felt I was rushed out and it might be me but letting me go home with BP 173/109 isn’t exactly great but at the end I have seen cardiologist and started medication and life adjustments to lower BP.

Report a concern   September 18, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Did not have to wait. Very friendly and excellent service. Dr. Aria took care of me and took care my allergy problem immediately and made me comfortable. Excellent service by the nurse and the entire staff was so friendly and showed that they really cared. Had been to the emergency room there several times and have always been taken care of. We always know that your emergency room is where we would go if w Ed have a medical problem. Excellent!

Report a concern   September 18, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

I was able to be seen as soon as I arrived in the Emergency Room. I felt like the Doctors attended to my concerns about my chest pains.

Report a concern   September 18, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everything! The doctors, nurses, environment, food. I actually MISS being in the hospital once I get discharged after having my babies!

Report a concern   September 18, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Quick, clean, professional and effective.

Report a concern   September 17, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Excellent customer service, and punctual staff members who work and move promptly. Staff members who listen to the patient and understand the patient's concerns.

Report a concern   September 17, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

It was very well organized. They had things down to a science with moving to preop space, surgery, and then recovery.

Report a concern   September 17, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendly staff. Easy check in.

Report a concern   September 16, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Great attention the nurses and doctors provided to me great hospital I highly recommend it

Report a concern   September 16, 2024 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The nurses and medical assistants were very nice and attentive. I would highly recommend.

Report a concern   September 16, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

All aspects.

Report a concern   September 16, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

It was a very easy checkin with friendly, professional staff.
My procedure was on time. All staff wonderful and would definitely recommend this hospital.

Report a concern   September 16, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Dr. Sandhu was excellent. The staff was very friendly and kind.

Report a concern   September 16, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very skilled, competent, professional Doctors and staff.

Report a concern   September 16, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

From pre-registering to discharge everyone is so nice, professional & caring.

Report a concern   September 16, 2024 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Thorough check up and loved the nurse!! Very compassionate and friendly! Dr was good also

Report a concern   September 16, 2024 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

speedy and informative

Report a concern   September 16, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendly and easy, low stress

Report a concern   September 16, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Nice staff. Clean hospital

Report a concern   September 16, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very nice facility, organized, and professional.

Report a concern   September 16, 2024 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

All Staff very friendly!

Report a concern   September 16, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Wonderful and caring people.


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