based on 4126 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The nurses and staff were amazing from the very start. Dr. Fong did an incredible job delivering my baby.
Everyone was kind and explained everything in clear language
Quick, complete service. Friendly staff,
Easy process and everyone was friendly.
fast precise and friendly service
yes
Everyone was great
6/4/2024 I arrived at Baylor, Scott & White at 6:00 am for 7:00 am appointment. I was initially called to check in to register via vibrating pager. From my initial contact with the male representative, I got a chilly reception. I was taken back with his failure to warmly greet me because the female representative I encountered was very warm and welcoming when I arrived. His cold response set the tone for the entire check in. He did not try to establish rapport. He just navigated through the check in as rote routine that he was required do without making an effort to be comforting and support. It was a scary time for me because I am dealing with cancer. A smiling and friendly face would have been helpful. I know he can do it because someone came who he knew he was very friendly. He was the only male with two other female representatives.
The nurse from outpatient clinic came to get me and she greeted warmly me and was very comforting. He needs sensitive training. I know what I am talking about because I worked in customer service for 45 years. For further information I can be contacted at Phone number removed Name removed
Everything
ALL EVERYONE WAS EXCEPTIONAL
Dr and staff where excellent.
Everyone was so nice,
Staff very professional, pleasant, and caring during checkin process. Nursing staff very alert and helpful in preparation for surgery. Felt very comfortable and in good hands in their care.
Prompt professional compassionate service
The RN’s were amazing. My wife never felt that she wasn’t at home. They were so helpful and kind hearted.
Amazing service and very empathetic support staff. We are so thankful to Baylor Scott Frisco for taking care of our family during our entire stay.
The Doctors and Nurses were AMAZING!
Very nice staff...clean...easy
Attentive and respectful. Great communication
Attentive staff.
The services at this location is highly recommended.
The staff are friendly and helpful.
Staff and MD were great, efficient and effective!
I had an overall amazing experience with the birth of our third child. I felt so taken care of by the labor and delivery team and will recommend this hospital and Dr. Holt to anyone and everyone!
Everyone was very friendly and prompt.
The staff made me feel so safe and cared for. They were trustworthy and knowledgeable. They were sympathetic and eager to help.
The process went smoothly from check in to checkout
Very professional and helpful staff!
Best hospital around!
Very friendly and caring staff
Efficient, wonderful people. Professional and talented people at this location. Took very good care of me and I appreciate everyone. Thank you Dr. Cribbins for everything, you and you staff sir. First name removed