Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.6 out of 10 based on 2368 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 13, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The staff was very professional. They were also welcoming. I liked the way they explained every step of the procedure to make me feel comfortable.

Report a concern   July 13, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Quick, direct.

Report a concern   July 13, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Service was quick. Clean facility.

Report a concern   July 13, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Friendly and professional staff

Report a concern   July 12, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The unlimited service provided by the Doctors and the exceptional nurses.

Report a concern   July 12, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Teamwork is great. The facility is pristine and the employees have awesome personalities.

Report a concern   July 12, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was on time, and very friendly and professional. The entire process was so easy, i would definitely recommend to anyone.

Report a concern   July 12, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Staff treats every patient great and are very attentive. Every visit has been above and beyond patient care. Thank you for providing great care.

Report a concern   July 11, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everything. The respect and dignity with which I was treated.

Report a concern   July 11, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Anesthesiologist

Report a concern   July 11, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Efficient friendly and paint care oriented

Report a concern   July 11, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendly efficient and expert service.

Report a concern   July 11, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Friendly, efficient, never a long wait; Dr was exceptionally caring and attentive.

Report a concern   July 11, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Prompt service- very thorough. Friendly staff.

Report a concern   July 10, 2024 — Rated 0 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
How did we disappoint you and what can we do to make things right?

I had my baby at this hospital. You're not satisfied with charging the insurance for services I DID NOT USE for my baby, but you continue to insist that I need to pay the remaining balance, which is a ridiculous high price. On top of that, I have asked your billing department to send me the invoice for me, not my baby. I still have not received it. I should be able to see the invoice to understand why you charged my insurance on top of charging me up front before I was admitted to the hospital. You can make things right by waiving any remaining balance for my baby bill because, again, she didn't use the service you're charging me for. You also need to send me my invoice. Hope you are really willing to make things right soon.

Report a concern   July 10, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Walk in availability
Professional staff
Clear and understandable explanation along with a course of treatment

Answered all my questions without an attitude

Report a concern   July 10, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was efficient and friendly. Each step of the way things were explained to me with the reason why it was being done.

Report a concern   July 10, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everybody that works there is very friendly.

Report a concern   July 9, 2024 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

I like that there's someone always there to help and not neglect the patients for long periods of time.

Report a concern   July 8, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Not crowded, great service

Report a concern   July 7, 2024 — Rated 3 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
How did we disappoint you and what can we do to make things right?

It took almost 1hour waiting to get X-Ray report when there is no patients

Report a concern   July 7, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

We had an AMAZING experience!!! Staff was so kind in all of labor & delivery, post pardom & the nursery. All of the staff was truly so professional & kind. This was our first baby so they were extremely informative, gentle & kind with all of us.

Report a concern   July 7, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was so nice and professional. Made me feel so well taken care of.

Report a concern   July 6, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Every thing

Report a concern   July 6, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Professional and timely care.

Report a concern   July 6, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone has been very helpful and kind. Always makes me feel at ease.

Report a concern   July 6, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

The total experience for urgent care

Report a concern   July 6, 2024 — Rated 0 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
How did we disappoint you and what can we do to make things right?

Doctor Janeck came in smiling to explain to tell me (inaccurately) that I was experiencing a miscarriage. Ge used the verbiage "probably", and "most likely". I asked for additional explanation as to why I was "probably" experiencing this and went further to ask if a heartbeat had been detected. He said No. I then went to my primary care physician 4 days later where a visible and viable 9 week pregnancy was confirmed with a strong heartbeat as well as a very visible Subchorionic hematoma. I don't believe Dr. Janeck cared enough to confirm his "findings". His inappropriate bedside manner coupled with a gross misdiagnosis makes me fear for any patient being treated my him. Additionally, I was sent home to grieve and suffer without any treatment plans. Not only am I disturbed by this incident I want answers. I wanna see my radiology reports and findings. I want access to my chart. My husband and I are considering pursuing legal action.

Report a concern   July 5, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

very low wait time.

Report a concern   July 5, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

My whole hospital experience was excellent . Facilities were clean and large . Nurses and ancillary staff were friendly and compassionate and caring . Food was even great!


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