based on 8350 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everyone was attentive and pleasant to be around. I went through 4 departments and the handoff wasn’t even noticeable.
The people. They were all nice and knowledgeable about their job and passionate about what they do.
Friendly and knowledge staff. Great bedside mannerism. Thorough and not crowded - get management system creating a calm environment.
It is great care about peole
jessica and Diane were so sweet and attentive!
Thorough and friendly
Beautiful well maintained facilities, friendly helpful team that makes you comfortable and feel well cared for.
I have a deep dislike of hospitals, but Baylor Frisco doesn’t fit that model. I actually enjoy (can’t believe I’m saying this) my visits there. They make me feel better.
Friendly and full of hope, with the skills to back it up.
That’s Baylor Frisco to me.
Thank you to all the doctors, nurses and team members for making me feel better!
Some nurses are very caring.My doctor was very nice.
Would definitely recommend this hospital. Nurses and doctors at the D&L are amazing.
Kind staff and attentive.
From the moment I called to now, there have been issues with my appointment and care through this urgent care. As I called to ask the wait time, if appointments were available, and estimated cost, I was not given a direct answer to anything. I was told no appointments were allowed, walkins only. When I hung up, I called my primary care who informed me appointments were available at this location and gave me times. I was not given an estimated cost and given the wrong number to dial for billing questions. I reread the number back to the lady and she confirmed. The number given was to a towing company. The staff was not friendly or accommodating. While in pain, I was treated like in idiot. After calling back the next day to ask questions because the pain had gotten severely worse, I was again met with hostility and attitude. Under no circumstances would I recommend this location or services received.
Everyone was friendly and the medical service was quick.
Quick and friendly while doing a great job.
I am very disappointed with some doctors because I had to wait to long , and just in 5 minutes the doctor want other appointment for the same issue, that means more time and money. I had a procedure and the doctor never let me know about the side effects of this procedure, and fill out a complaint and they say the doctor was right and I was wrong. They don't asked me about my complications. I am very disappointed 😞
Very professional and kind staff.
everyone was really nice
Efficiency and personal respect and attention.
Everyone was friendly and professional
Very friendly
Quite, easy to get treated. Friendly doctors & nurses.
I’ve only had tests procedures at this hospital, but I really like it there. Every one I came in contact with was very nice and efficient. Very pleased!
Was seen very quickly. They immediately gave me drugs to lessen my pain. They all were very professional
Doctor did not provide appropriate advice related to the pain.
Every thing done smoothly and professionally
It was a good experience
Friendly staff, very efficient & knowledgeable. Quick and easy to be seen by a medical professional.
The nursing staff was exceptional.
Everyone is very professional and friendly. Everyone goes above and beyond to help. Baylor Frisco is a 5 star facility with 5 star physicians.
Staff was very nice and made me very comfortable at all times. Everyone had a great attitude.
My only complaint is that there should have payment plans available and not ask for the full amount.
Demeanor of your nurses and auxiliary staff.